Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.53

3.5 Rating 327 Reviews

64 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone itself is great! My problem is a remote access hacker. (Cyberstalker) He doesn't use passwords. He appears as me (stolen identity) when on the phone except a different location. He changed my apps and took control of my system UI. When I try to get customer service, I get the stalker. They send out emails and text in my name. He/she was talking with gen mobil about paying for extension on my account. I can't afford that. How can I get rid of them? As soon as I have factory reset, they are right back since they have my account information such as IME and phone number. I ture off permission but they turn them right back on. Help! Check phone logs.”

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Posted 1 year ago

Please contact our customer care team for help. We may be able to get you a replacement to help secure your device.

Posted 1 year ago

“Well I wouldn't say it made me happy it a cheap phone and the service doesn't pick up good indoors. But it did come quickly and came with everything I need”

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Posted 2 years ago

“Gen Mobile customer service number no one answers, I couldn't get in touch with this company to cancel, the person who represented this company was not trained properly. I made a complaint with FCC whistle blower to intervene on my behalf. Stay clear of GEN MOBILE”

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Posted 2 years ago

“Y'alllll are just hilarious. And sound like you're ridiculous and super entitled little brats ... you want 5 ☆ service & assistance with your -5☆ bank account LoL 😆 😂 ...it's a freakin FREE phone and service.... whatcha expect here, let's be honest”

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Posted 2 years ago

“Gen Mobile service is OK.”

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Posted 4 years ago

“GENMOBILE service is good. I am using this since a year. Only thing they have to improve is promotions..When there is any promotions you get a late communication and sometimes u get communication of Promo offer after the promotion expiry date.”

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Posted 4 years ago

“The mobile Internet is pretty unstable. Apart from that, it takes a lot of time for the system to receive SMS text messages (for example, during online verifications on some websites). Finally, sometimes the system does not recognise a phone number giving an error that the phone number is not registered.”

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Posted 4 years ago

We appreciate your feedback. We are having a customer care rep contact you via email and phone to pinpoint the issue you are experiencing so we can escalate your issue to the carrier. Please be on the lookout for a call or email from us. Thank you again for working together with us to get this resolved. SIncerely, The Gen Mobile Care Team

Posted 4 years ago

“good price”

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Posted 4 years ago

“Value is good for the money but purchasing 3-month plan is not always easy (plan won't be added until I contact customer service).”

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Posted 4 years ago

Thank you for your feedback. We are currently developing a real-time renewal process when purchasing renewals from our website. In the meantime, we have our Gen Mobile Care app that can be downloaded from the Google Play or Apple App store onto a tablet or smartphone which allows you to renew your plan real-time. We are working hard to improve your experience and appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“Could still improve the range .. since the voice is not clear through out the call. But compare to last year it's better”

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Posted 4 years ago

Hi Jeevitha, We thank you and appreciate your feedback on our service. We are very sorry to hear that you are experiencing voice clarity with our service. We have asked our customer care representatives to reach out to troubleshoot the issue. Here are some other suggestions to look into: If you have Wi-Fi calling enabled on your phone, the clarity of your voice calls would depend on your Wi-Fi signal when you are connected to Wi-Fi. If this is not the case, we can try to reset your network settings to see if this may clear up your signal issues. Please give us a call or chat with us. We look forward to assisting you. Sincerely, Jessica T.

Posted 4 years ago

“Network signal is poor!”

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Posted 4 years ago

Hi Mehdi, We are sorry to hear that you are receiving poor network signal. We will have a customer care representative reach out to troubleshoot your issue. If we cannot reach you, we have added this issue to your account so when you call or chat with us, our reps are aware of the issue. Sincerely, Jessica T.

Posted 4 years ago

“The plans are reasonable and the service seems to work. I do not like that they make it look like you can pay quarterly and get a reduced rate. That is just a teaser plan to get you to sign up. After 3 months they raise it to the regular rate. I also don't like that you must use the app to do anything. I want to get a bill and then set up autopay :(”

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Posted 5 years ago

Gen Mobile is rated 3.5 based on 327 reviews