Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.53

3.5 Rating 327 Reviews

64 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

Questions

Info

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

Visit Website

Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a few text messages that said congress wasn't going to approve funds for gen mobile and to call my congressman and tell him that I need a phone so please help with funds. I didn't do it. Was it a scam?”

Helpful Report

Posted 1 year ago

Paula, on January 11, 2024, the FCC announced that the Affordable Connectivity Program may end as soon as April 2024 due to lack of Congressional funding. Without funding Gen Mobile will not be able to continue to provide service through the ACP. If you are currently a Gen Mobile ACP customer, you can get more information at https://www.genmobile.com/pages/saveacp

Posted 1 year ago

“Really good costumer service ! The only main issue I had with this line is that group texts stopped working when I ran out of data, even if I was connected to a wifi. Customer service wasn't able to help me with that. Everything else is great. Greatest deal I've found so far for international calls.”

Helpful Report

Posted 3 years ago

Hi Kelly, Thank you for your feedback. With regard to your issue with group messages not working on WiFi, please try the following steps to receive group SMS messages when you are out of data: 1. Make sure iMessage is turned off in your Messages setting. Send as SMS, MMS Messaging, and Group Messaging should be turned on. 2. You may need to delete the thread and start a new one in order for the other iphone and android devices to recognize that it needs to send you an SMS. 3. Here is an article which explains the difference between Group iMessage, Group MMS and Group SMS. You need data in order to receive Group iMessages and MMS. https://support.apple.com/en-us/HT202724 I hope this helps. You can also purchase additional data on our Gen Care app or online https://www.genmobile.com/pages/easypay. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“so far Gen Mobile has a Cheap plan”

Helpful Report

Posted 3 years ago

“Customer service reps always friendly and helpful.”

Helpful Report

Posted 4 years ago

“Gen mobile worked well as a low cost provider. There were a few small connection issues at the beginning but were worked out quickly.”

Helpful Report

Posted 4 years ago

“Just there is a desire for better service, there are places ib the Tampa Bay area that are weak. Other than that I am well pleased!”

Helpful Report

Posted 4 years ago

Hi Steven, Thank you for your feedback! Sorry to hear that some places in Tampa Bay are weaker. We wanted to let you know that Gen Mobile also offers the T-Mobile network. If you are interested in trying it out to see if this fixes your spotty coverage issue, please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 4 years ago

“Reasonable customer service when I use the chat, some better than others. Same with telephone calls. Good value. Service dropped 1 time and was back to normal next day. Good international connections.”

Helpful Report

Posted 4 years ago

“I appreciate the low plan options. Would give it 5 stars if Gen mobile worked with phones bought outside the US, and if totals (when renewing plans) would show the tax being charged. It’s misleading to not see this until you look at your credit card statement.”

Helpful Report

Posted 4 years ago

“Overall the service is good. Sometime the support cannot fix the issue then would take long time to getthe support,”

Helpful Report

Posted 4 years ago

Hi Ping, Thank you for your feedback! I apologize that support did not resolve your technical issues in a timely manner. We are looking into your case to see what we can learn from it to improve our resolution time. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“Good price with good value. With international call available.”

Helpful Report

Posted 4 years ago

“It is the best phone company if you like to call out side of the country. $15 for unlimited call and text is perfect for my mom. Sometimes I can hear Double sounds that is the only thing is annoying. It is happening after gen move to GSN.”

Helpful Report

Posted 4 years ago

Hi Shawn, Thank you for your feedback! Please let us know if you mom is still hearing double sound. We will have our customer care team reach out to help her reset her network or troubleshoot to see if this will resolve the issue. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“Good phone plan for the money. Keep up the good work.”

Helpful Report

Posted 4 years ago

“definitely a huge cost savings vs having a plan with one of the major carriers. Not being able to roam is a pain sometimes but worth the cost savings.”

Helpful Report

Posted 4 years ago

“Phone service is great, data is sketchy in some areas in pinellas county, Fl.”

Helpful Report

Posted 4 years ago

Hi Steve, We appreciate your feedback! Just wanted to let you know that Gen Mobile now offers the T-Mobile network. If you would like to try this network, please chat or call with our customer care team and they can check to see if your phone is compatible with T-Mobile. Cheers, The Gen Mobile Care Team

Posted 4 years ago

“So fat I love the phone, price and service. My only complaint is the phone sound is a bit muffled.”

Helpful Report

Posted 4 years ago

Hi Rebecca, We appreciate your feedback. Glad to hear you are happy with Gen Mobile. I'm sorry that the sound on your phone is muffled. We've emailed you a special phone coupon in the event that you need to purchase a new phone. We also sent some instructions on how to troubleshoot the sound on your specific phone model. You can also call our customer care team to see if they can troubleshoot your sound issue. Thanks for choosing Gen Mobile! Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“Gen Mobile uses Sprint as their national carrier. The price and packages are good, but the coverage, like Sprint's coverage, is spotty in some places. I still like it as nobody else is better.”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your feedback! We wanted to let you know that Gen Mobile also offers the T-Mobile network if your interested in trying it out to see if this fixes your spotty coverage issue. Please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 4 years ago

“A bit of a process to begin service, but it's affordable and has been reliable. Their Customer Service is helpful, but more issues should be solvable without having to ask for assistance.”

Helpful Report

Posted 4 years ago

“I like Gen Mobile because I don't use my phone a lot but still need reliable access when the need arises. The plan I use is pretty simple combining data, texting and phone calls. A couple times there were software bugs that needed to be resolved, that caused me to have no service for a day or so. Other than that, most of the time things are good.”

Helpful Report

Posted 4 years ago

“Decent service for the price. Have had to update my phone a few times because of network problems.”

Helpful Report

Posted 4 years ago

“n/a...………….”

Helpful Report

Posted 4 years ago

Gen Mobile is rated 3.5 based on 327 reviews