Generator Guru Reviews

Name: Generator Guru
Rating: 4.31

4.3 Rating 104 Reviews

83 %

of reviewers recommend Generator Guru

Company Reviews

Questions

Metrics

4.3

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours

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Generator Guru 5 star review on 27th October 2021

David Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent wrong part and can not find phone number I order a oil plug for a smarter tools gp-9500 EB Genarator you sent one for a toy half the size it should be”

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Posted 3 years ago

“Wrong parts for service kit sent Wring gaskets sent - apparently I ordered wrong ones ? My review on another site they are trying to take down Cheap Chinese parts - I had to source the correct parts locally Cheaper & better quality. RMA link does not work for me to return goods. Because Generator Guru started to claim falsehoods I have had no other option than to hand the parts to trading standards. Furthermore I have given Generstor Guru the option to contact me directly to sort My legal team are standing by. I have proof and order numbers etc.”

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Posted 3 years ago

“Accurate information”

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Posted 3 years ago

“thank you so much, Jane Gordon for your prompt reply, & good advice I'm going to do it like you said, clean it, then rebuild carb,asap. last winter was super cold here in Oklahoma. must have a reliable generator, just in case. Don't you think then that using 100% gas is better? I'll send again when I "get her going" thanks again. terry”

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Posted 3 years ago

“Very helpful, all the parts I have ordered have been excellent.”

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Posted 3 years ago

“First of all they carried all the parts i needed for generator and when i was at a loss to get running zak gave me information on what to do and it worked thanks again”

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Posted 3 years ago

“My questions were answered VERY quickly (even at 0630 am!), and gave me the help and advice I needed. In the event I didn't go through with a repair, and upgraded to a new (better suited) generator instead, but this in no way detracts from the service I received. I was particularly impressed with the spares available for what was originally a very cheap unit.”

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Posted 3 years ago

“It is refreshing to experience great customer service. These guys are above and beyond. Thank you Generator Guru for having hard to find parts and Amazing Customer Service. Parts came really quick. Lurenda Gold Express LLC”

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Posted 3 years ago

“great site!”

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Posted 3 years ago

“Have successfully ordered service kits from Generator Guru in the past and recently had a really prompt reply to my question about valve clearances for my generator.”

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Posted 3 years ago

“My generator stopped producing enough electricity at the 110 plug to start my drill or fan. They gave great info as to where to start looking for my problem. I got it figured out in short time due to the info I got from these people. They sent me a email quickly with info to help me get it fixed. It is up and running again thanks to their help.”

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Posted 3 years ago

“Needed a valve clearance setting and got a prompt reply with the setting thank you great company great people”

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Posted 3 years ago

“great product great service and very quick to reply and send great tracking service well worth the 5 Stars”

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Posted 3 years ago

“bad delivery service not worth doing business here!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“bad delivery service not worth doing business here!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“bad delivery service not worth doing business here!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“The service was fantastic. Free help isn't easy to get and it was great accurate help at that. Very easy to understand video, then great assistance from a tech to help me through it. I definitely will be contacting them again if I have more problems.”

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Posted 3 years ago

“Of course. I ordered the wrong part for my raven 4000 gen and the company pointed it out to me and sent me the right part with no hesitation Thanks again Michael Ackerson”

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Posted 3 years ago

“Thanks for the advice on my Honda ES 2500 cx generator. Really helpful. I fitted a new petrol filter, new carburetor kit and spark plug. Engine is running a lot better, no longer surging and able to run with the choke fully open. Just has a slight carburetor misfire and running to rich. Think the dealership might have supplied incorrect carb kit. Thanks again. Gerald Davis.”

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Posted 3 years ago

“Excellent customer service, always detailed information and fast response. prices are correct and fast delivery to Belgium”

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Posted 3 years ago

Generator Guru is rated 4.3 based on 104 reviews