Generator Guru Reviews

Name: Generator Guru
Rating: 4.31

4.3 Rating 104 Reviews

83 %

of reviewers recommend Generator Guru

Company Reviews

Questions

Metrics

4.3

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours

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Generator Guru 5 star review on 27th October 2021

David Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They substituted a different size capacitor than what I ordered and then they said it's close enough. It's tolerances are outside of my spec range for what I ordered. They said I can return it at my expense, this is unacceptable as they did not send what I ordered and the cost to send it back from USA is prohibitive.”

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Posted 1 year ago

“Achtung: Deutsche Kunden (und das dürfte für Kunden in allen EU Ländern gelten) müssen Import-Steuern bezahlen, was eine Bestellung bei Generator Guru unwirtschaftlich macht. In unserem Fall waren das unter dem Strich 40 % des Warenwertes, die der Zoll von uns nachgefordert hat.”

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Posted 2 years ago

“I was a truck mechanic for 42 years, so when my neighbor asked if I could repair his generator, of course I can. The H07552 unit would start but run for only a minute or so. I removed the carb & found 2 of 3 carb & iso plate gaskets torn. Installed 3 new gaskets & tried again. NOT a whole lot of help. Removed rocker cover & found intake push tube off its rocker. R & I engine head to inspect lifters and reassembled. Thanks to Generator Guru for suppling all the gaskets, valve settings & eng.torques.”

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Posted 2 years ago

“Very fast reply and gave me the information I needed”

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Posted 2 years ago

“The website is impossible to use. Not happy why does it have to be so bloody hard”

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Posted 2 years ago

“The part was ordered 11 days ago, and it has not been received and there has been no communication from the vendor.”

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Posted 2 years ago

“Needed a new tank for my Wolf 800 at fuel tap had sheared off. Their site was easy to use . There were actually people I could contact if I had a problem The delivery was fast and cheap. Would be my first to place to go if I have problems in the future”

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Posted 2 years ago

“Ordered spares a couple of times, very pleased with them. Prompt delivery (a day early). Also required advice which was very helpful. Generator guru staff very qefficient.”

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Posted 2 years ago

“Super impressed with the quick response to my technical question about generators. Provided the info I needed.”

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Posted 2 years ago

“Thumb's up!!!!!”

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Posted 2 years ago

“I am a volunteer with the Commemorative Air Force. Recently our generator wouldn't start which i found was caused by low compression due to a broken head bolt. I ordered all parts thru generaror guru. I received all the correct parts at a good price and requested torque specs to complete the job also.”

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Posted 2 years ago

“Replied very quickly, and was extremely helpful, thanks”

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Posted 2 years ago

“I was sent the right part as ordered and needed to know valve clearance and torque setting for cylinder head bolts I got an email with the clearances but not the torque setting but very pleased with the service thanks”

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Posted 3 years ago

“I have purchased at few parts for my champion generator since no one will work on it for its from China. . Well I bought the parts on genrator guru and my husband fixed it. They even missed one of my parts I ordered. I emailed them and they shipped it almost over night. Thank you guys. You fixed my generator to heat our house incase of a storm minus the labor for husband did it. :)”

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Posted 3 years ago

“Having trouble with my generator. Found your website. Emailed my issue. Received an email next day, explaining what could be wrong, how to fix and what parts I needed. All this info and I did not have to by anything from them. Very helpful. .”

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Posted 3 years ago

“I ask a question about parts and torque info on a older unit. i not only got the right answer but a full PDF of all specification. this is amazing thank you team.”

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Posted 3 years ago

“For over 6 months I have been trying to get an Idle Control Switch for my DuroMax XP10,000EH generator, first from DuroMax and then thru Northern Tool. Finally I tried Generator Guru at first they said they didn't have one but they went above and beyond by asking for pictures of the part and they would try to match it up with something they did have. Again no luck, but a few weeks later they actually called me and said they had located some and was I still interested. Finally a company with GREAT follow up!!”

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Posted 3 years ago

“Superb website, easy to search and find parts. All parts I ordered were top notch quality. Generator fired and ran perfect after installation. Will tell all I know about a great company!”

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Posted 3 years ago

“Excellent website, easy to use Excellent, prompt and very helpful Customer Service Highly Recommend”

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Posted 3 years ago

“Quick delivery and technical help was excellent”

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Posted 3 years ago

Generator Guru is rated 4.3 based on 104 reviews