“Besides having well made and beautiful clothing their customer service is top notch. Fed ex misdelivered my gorgeous faux fur jacket but this company sent me a replacement right away - no questions asked. I wanted it for our 45th anniversary and they made sure I had it. Love these guys”
“I adore my new knit vest. It is incredibly soft. I ordered black but it came in a forest green that I love! It is so versatile that I will be able to wear with a lot of different things already in my closet.”
“My reason for 4 instead of 5 stars is the sizing system. I don't believe all the models are wearing a size small. Also, the sizing tool recommends that I purchase M. I am almost always a XS at other retailers, XS or more commonly a S at Gentle Fawn.
All sale items are final sale. This definitly deters me from purchasing as much as I otherwise would.”
“I ordered two sweaters from Gentle Fawn's website (at a small discount)--one was too large and one was large, but acceptable. I returned the sweater that was too large--I would have preferred to exchange it for a smaller size, but that option was not available. I would have had to order the sweater again in the correct size, and probably paid postage on the new sweater (I was also charged postage on the return). The sweaters themselves are nicely made and looked good, but reordering is too much of a hassle for me.”
“I am very frustrated by the lack of adaptability of Gentle Fawn. I need to return the Billie vest, but, as Canada Post is on strike, I am unable to complete my return and receive my refund because your organization will not implement returns through n alternate courier. Poor customer service”
Hi Lorraine,
Our apologies for the frustration that the Canada Post strike has caused. We are in the process of arranging alternative couriers for returns. If you have not received a notification yet please feel free to reach out to our customer service team via email shop@gentlefawn.com
Hi Brooke, thanks for sharing your feedback. We are sorry to hear you were disappointed with the Ariana Velvet Top. With our extended Holiday Return Policy in place, you can return your Ariana Velvet Top until January 2025. As a gentle reminder, items must be unworn, unwashed and have all original tags attached to meet our return criteria upon inspection.
