“I ordered two sweaters from Gentle Fawn's website (at a small discount)--one was too large and one was large, but acceptable. I returned the sweater that was too large--I would have preferred to exchange it for a smaller size, but that option was not available. I would have had to order the sweater again in the correct size, and probably paid postage on the new sweater (I was also charged postage on the return). The sweaters themselves are nicely made and looked good, but reordering is too much of a hassle for me.”
“I am very frustrated by the lack of adaptability of Gentle Fawn. I need to return the Billie vest, but, as Canada Post is on strike, I am unable to complete my return and receive my refund because your organization will not implement returns through n alternate courier. Poor customer service”
Hi Lorraine,
Our apologies for the frustration that the Canada Post strike has caused. We are in the process of arranging alternative couriers for returns. If you have not received a notification yet please feel free to reach out to our customer service team via email shop@gentlefawn.com
Hi Brooke, thanks for sharing your feedback. We are sorry to hear you were disappointed with the Ariana Velvet Top. With our extended Holiday Return Policy in place, you can return your Ariana Velvet Top until January 2025. As a gentle reminder, items must be unworn, unwashed and have all original tags attached to meet our return criteria upon inspection.
“I'm usually a small in tops and tried the dress on in a local boutique. It pulled just a bit across the chest so I ordered a Med online and it fits perfectly! Super flattering cut. Can't wait to wear It!”
“The material is very itchy. They must have changed to a lower quality polyester than previously used. Also looks a lot like a knit blanket very fuzzy and old looking”
Thanks for sharing your feedback. We are sorry to hear that your experiencing quality issues with your purchase. Please email shop@gentlefawn.com with your order number, the style name and photos of the issue - we would be happy to look into this further for you!
