“I love Geox. Quality comfortable shoes and excellent customer service at this store. The only downside is this store, in Faro, with a privileged location at the Algarve Forum Faro, does not have air conditioning. Last summer it was very hot inside and this year was the same. Ot is veey uncomfortable to be onaide the atore.
This store should represent better this excellent brand. All the stores on Forum Algarve have air conditioner. This is the only one that hasn't.”
“This is my second bad experience with the Geox online shop after about four or five years. I want to return an order item. This turns out to be a complicated, cumbersome process: the instructions are extensive and complicated, the link to initiate the return process can only be found at 3rd glance. And then comes the hammer: I first have to create a "MyGeox account" and enter personal data there that goes far beyond the information needed to process the return. All I need to do is print out or send a postage-free return label. All the online senders I know already enclose such a return label with their delivery. Here, however, you have to submit a "return request" after you have left additional personal data free of charge.
Because I'm not prepared to do that, I'm not going to get a refund via the phone. Hotline.
Geox -- the worst online sender I know of. Improvements in customer orientation are not visible to me after five years.”
“wore the boots on an evening out as as soon as I left the house the zips at the back just fell down. I would pull them up and as I walked they would come down again. The zips are quite big so I’m assuming it’s a design fault.
I bought the boots back and explained to the manager in the store they were faulty. She said “sorry we can’t give you a refund” i challenged her response and she rudely said that’s just the way it is and if I don’t like it I should call customer services. I asked for the number and she said it’s on the website. No help, so unfriendly. I then called the number and a recorded message said I would be charged for the call by the minute. I then came off my mobile and asked the manager if she would call as I would be charged. She laughed and said “ we are not going to pay you for you contacting us “ I was shocked.
I understood that if goods are faulty I am by law covered by the consumer act. I explained this and said it’s not something she can help with. I demanded that she help so then finally called the number. She came off the phone and said sorry they are closed - it’s an Italian holiday.
I asked for a refund again and was told sorry we don’t give refunds. I left the store and immediately called my bank.”
“Desired product was available on sale online -- not available in store I had visited. Entire online process was faultless and very efficient, from placing the order to delivery on time. Bravo Geox!”
