GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

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“Sent an item back, took ages to acknowledge its return , then forgot to send my refund . Then ordered a jacket , took payment , nearly a week later I am now told it’s out of stock and if I want a refund instead of something else I’ll have to wait 7 days for a refund , come on Get Geared , that’s not playing ball”

Helpful Report

“I ordered a helmet too small but was in desperate need of one I sent my proof of returns to Suzy and she got another sent out before receiving the smaller one back, Top service Thankyou 🙌🙌”

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“As a first time bike-buyer, who was buying the gear for the first time, I felt very comfortable and satisfied with the experience and walkthrough I received, whilst at GetGeared in Leatherhead. Martin was the one who served me, and I'm very happy with how he advised me and helped me understand; able to give me products at different price ranges and breakdown the functions of each.”

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“Had a problem with ordering an out of stock item which was resolved very quickly. I called them they answered straight away and resolved it straight away great service and quality product sent with no dramas thank you”

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“As a new rider, I needed all the gear. I had Martin talk me through everything, making sure that it was the correct fit for me and what I was looking for. Overall I can not fault the service I received, they are incredibly friendly, with great great customer service I would recommend them to anyone.”

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“I was particularly impressed on how quickly Getgeared shipped my items out - the quality of the gear was great - unfortunately the jeans were a bit big on me so sadly had to go back, even returning thins was straight forward. Good company to do business with I won’t hesitate to order more gear. Highly recommended well done👍”

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“Found exactly what I wanted at the right price on the site. Gloves arrived on time. Unfortunately had to return due to fingers being too long, but that’s not GetGeared’s fault. Returns process is simple and efficient. Will certainly use them again”

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“Great support to help find boot that fits - bit like Cinderella story really but Trish was fantastic finding solution. Thanks!”

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“Excellent service. Return for different size handled promptly. Very helpful and friendly.”

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“Having just spent some time there this afternoon. Nice place, friendly staff. Personal shopping experience with no pressure to buy. Excellent”

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“Great company to order with and good delivery , fair prices and good products would recommend.”

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“Felt very welcome and the staff are so helpful and know what they are talking about if anybody asks where to get their motorcycle clothing from I will be pointing them in the direction of get geared they have such a good selection and helped me greatly”

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“Through no fault of Get Geared the boos I ordered were not going to be delivered in time for my upcoming motorbike trip. On contacting Get Geared I was offered a replacement at no extra cost which thankfully were delivered in time 🙂 Great personal service 👍”

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“Great service with a great product at a sensible price, I just found the armour a little heavy and too big. Will certainly shop with Get Geared again.”

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“Ordered my new kit and got my delivery the day before the supposed delivery date”

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“Ordered a motorbike dust cover which arrived quite quickly. Problems occurred when I returned it the same day to exchange for a rain cover. Communication is non existent so I had to chase by email which took days to get a reply. Weeks down the line I got told when I phoned the cover would be with me the following week. Phoned again when that didn't happen and got told by Beth there was no stock of the one I ordered.Shocking customer service..when I asked for answers as to why I kept getting different stories I was told we are going round in circles. I have no clue why they advertise on a website as saying they have stock, take your money then a month later you eventually get told no stock. Stay clear unless you know they have stock on site. My advise would be to call first and check before parting with you money.”

Helpful Report

“Amazing customer service! Had forgotten to log into my account before placing an order. Called up, got my loyalty G-Points, whilst on the phone ordered the product I was after and is going to be dispatched the same day. Can’t argue with that, thank you!”

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“Fantastic customer service and great product at very good price. Thank you very much and will definitely shop at Getgeared again. Ps: I loved the love heart sweets taped to my invoice😍”

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“Brilliant company, brilliant service and top class products. Used and will continue to use for my motorbike needs”

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“Went into the shop in Leatherhead as a first time buyer and Martin was amazing!! He talked me through all the different options I could choose from and gave me very good advice amd he was a good laugh The shop was very covid secure too with track and trace, sanitiser and limited amount of people in shop. Defently coming back”

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GetGeared.co.uk is rated 4.9 based on 2,051 reviews