GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery of online order that unfortunately didn't fit. Just a phone call & quick visit to the shop & a suitable alternative was quickly found. Super helpful, knowledgeable & friendly staff. Great prices too. GetGeared will definitely be my first port of call in future, thanks guys!”

Helpful Report

Hi Erica, Thank you for taking the time to leave us your feedback about your recent experience with us online and in store! I'm glad to hear that we were able to find a suitable alternative for you and found that the help that you received to be of use! We do hope that you are enjoying your new item and we do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Really good deal on a new Shoei helmet, it took a fair while to arrive but not the fault of Get Geared who kept me informed of the delay, and offered me an alternative or a refund straight away. It's nice to deal with a small independent company that cares. Thank you”

Helpful Report

Hi Dave, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and the helmet has arrived with you safely. We do hope you are enjoying your helmet and hope to see you shopping with us again in the future! Kind Regards, Elise Your GetGeared Team

“I ordered some Rev it tech wash from GetGeared and it arrived within two days! The price of the product was cheaper or in line with others! Perfect service GetGeared, I highly recommend this company”

Helpful Report

Hi Ian, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Good products at a good price and delivered quickly. What's not to like!”

Helpful Report

Hi David, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your items and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Got a garage mat for my garage really happy with the product . However the post was a bit slow?”

Helpful Report

Hi, Thank you for taking the time to leave us your feedback for your recent purchase with us. I'm glad to hear that you are happy with your new mat, however I am sorry to hear of the delay with your item being delivered. Usually delivery takes between 2-4 working days so I do apologise that this order fell outside of this estimated window and I will be highlighting this to our courier service. However I do hope that you are enjoying your mat and we do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Ordered my heard grips from GetGeared, they were cheaper than the competition and delivered well packaged and very quickly,I'm 100% happy.”

Helpful Report

Hi James, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great communication to let me know about the order progress and safe packaging.”

Helpful Report

Hi Tom, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Gloves ordered, excellent fit, great quality, very competitive price. Easy site to use when ordering. Have used Get Geared before and will certainly do so again, would definitely recommend.”

Helpful Report

Hi Lesley, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and you are happy with your new gloves! Reviews like yours make such a difference to companies like ours, so we greatly appreciate this! We hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“You leave Get Geared feeling well-advised, not ‘sold to’. That’s it, really. They’re friendly, as well.”

Helpful Report

Hi Richard, Thank you for taking the time to leave us your feedback about your recent trop into the shop! I'm glad to hear that you were happy with your shopping experience with us! It makes such a difference to companies like ours when we receive feedback like this. We do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Excellent customer service, easy to talk to to resolve issues, life’s made easier at the minute for those big purchases due to the availability of Clearpay during these trying times. Cannot fault GetGeared and I will be using them for the foreseeable”

Helpful Report

Hi Ryan, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and with the customer service that you have received. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Excellent service , I wanted a new cover for my bike, Martin checked the specs of my bike online to make sure I got the best fit, ordered it to be delivered to me and I got it in 4 days , great service nice little shop really helpful staff . Will definitely be using them again . Thanks Guys , just proving the little independent shops always win on customer service”

Helpful Report

Hi John, Thank you for taking the time to leave us your feedback on your recent trip into our store! I'm glad to hear that Martin was able to help find the suitable size cover for your bike and this was delivered to you so quickly! I will ensure to pass on your comments to Martin to read! Hope you are enjoying the bike cover and we do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Was in a hurry but Martin at Leatherhead was brilliant - quick but not rushed, gave me spot on advice about the trousers he thought would suit and was right too. Lovely shop, excellent products and helpful, knowledgeable and friendly advice. Don't go anywhere else!”

Helpful Report

Hi Michael, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that Martin was able to help provide information about the trousers that you needed! I will ensure that your comments are passed along to him to read! Hope you are enjoying your trousers and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Staff are very friendly and knows about everything in the shop and very helpful when asking questions”

Helpful Report

Hi, Thank you for taking the time to leave us your feedback of your recent experience with us. I'm glad to hear that you found your trip in to the store useful and the staff were able to assist you with your items. We do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Easy to navigate website and quick delivery as always. Never had any issues from Get Geared”

Helpful Report

Hi Raz, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were able to use the website with ease and that your order was delivered quickly! Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Excellent service and a great product at a great price”

Helpful Report

Hi, Thank you for taking the time to leave us feedback! Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Really impressed by the service provided as well as customer care, 2nd time using Get Geared and will be back.”

Helpful Report

Hi Peter, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and the customer care that you received. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“A truly amazing company,I can't recommend them more highly.”

Helpful Report

Hi Clifford, Thank you so much for taking the time to leave us your feedback about your recent experience with us. Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Trust a credit to the company nothing to much trouble will definitely use company again .. again thanks Trish”

Helpful Report

Hi Mr Rafter, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and Trish was able to help you with your order. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“I Would like to thank Georg for making my day ! This time I got my winter jacket and I love it ! Georg was very helpful, smiling , polite , nice and I wish every business to have staff so dedicated like he is. There was a lady who was helping me too but I did not take her name , unfortunately. I would like to thank her , too ! You guys are amazing! Considering the size of the store you might think you can not find what you are looking for but I want to insure You , You will ALWAYS ALWAYS ALWAYS find what You need 🔆 Great stock !”

Helpful Report

“Great customer service, Martin was helpful, gave advice and was not pushy allowing me to make up my own mind. I always hey my bike gear here, highly recommended”

Helpful Report

Hi, Thank you for taking the time to leave such wonderful feedback about your shopping experience with us and I am glad to hear that Martin was able to provide you with useful advise about your items. Hope you are enjoying your items and we are glad to hear that you will be shopping with us again in the future! Kind Regards, Elise GetGeared Team

GetGeared.co.uk is rated 4.9 based on 2,051 reviews