GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

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“Very kind and helpful would highly recommend, great quality equipment and staff”

Helpful Report

“Get Geared are awesome, I ordered the wrong size in 2 items and they covered the return cost and free delivery on the replacement items and all this in under 4 days.....well done 👍”

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“Ordered a Crash Helmet did not state was not in stock, money taken anyway told would be middle of April , then told May with no firm date asked for refund nearly 2 weeks after being told would be 1 week for refund still no money in my account not happy at all with your Company's after sales really poor, will not be recommending to friends. Really disappointed”

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“Ordered wrong size trousers so sent back. Got sorted really quick and soon had the rite size. Great service. Thank you.”

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“Great experience, thanks Suzy.. Very helpful and friendly, happy with our purchases.”

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“Easy to purchase using get geared all done online. We ordered a sena 20s evo dual comms and a alpinestar hoodie both arrived quickly and very well packed. Easy to contact customer services via Facebook chat.”

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“Good blue tooth set and gloves were good too”

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“I returned the item and was never refunded. I'll now have to open a case with paypal.”

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“This is the first time I have used GetGeared and I am thoroughly impressed by their order processing, delivery and customer services. Trying a new brand of helmet I ordered 2 different sizes with neither of them fitting me so, returned it and requested an exchange for one of them for a bigger size. I was due to go out on a ride on Easter Sunday so, rang customer services and spoke to Suzy, who is the CS Manager. She was ever so helpful and assured me that I would receive my new helmet in due time for my Sunday ride. Mind you, she and GetGeared weren't really obliged to do this as they would have eventually sent out a new helmet according to their system and its processing. But, I am glad Suzy went the extra mile to send the helmet out and confirmed it with a phone call too. I did receive the new helmet on Saturday well in time for my ride. Tested it for 6 hours on Sunday, it is absolutely lovely helmet. Thank you Suzy and GetGeared for sorting this out for me. I really appreciate it. You have a new loyal customer now :-).”

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“Quick and efficient delivery - great price and service”

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“Quick and easy. I'm a strange size but they stocked the right item. Very satisfied.”

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“Fast shipping, correct pricing.”

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“Excellent service,helpful staff and fast delivery of item requested”

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“Excellent service, speedy delivery and even sent a pack or sweets as a thank you for the purchase which was a nice touch...will be using again”

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“Love the items and very impressed with the delivery!”

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“Excellent service from the start easy ordering from the website to a very quick delivery. Boots arrived well packaged and are excellent quality. Definitely recommend GetGeared”