GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought the Alpinestars AST-1 V2 Trousers the full cost of these are £148 I got £11 off. I brought them in January. Haven’t had a chance to try them in proper rain. Well I did today and my under trousers got soaked. These are not at all waterproof. I think they are a complete rip off, I’m so disappointed!”

Helpful Report

Hi JP, I am sorry to hear that you have an issue with a purchase that you made in January. All of our products have manufacturer warranties so if you contact our support team we would be more than happy to get this resolved for you. It is not often that we have to deal with faulty products however on occasion it does happen. We have processes in place to deal with these situations and as soon as we are made aware of the problem, we do our best to minimize the inconvenience for you. We look forward to hearing from you either by phone or email. Kind regards, Suzy - Your GetGeared Team

“Great customer service, highly recommended.”

Helpful Report

Hi Shay, Thank you for taking the time to provide us with feedback - it really means a lot to us! Kind regards, Krissy

“Helpful customer service and a great variety of gear.”

Helpful Report

Hi Edward, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“What can I say, I had an issue with a comms and straight away it was sorted, sent back full replacement no quibble. Unfortunately the replacement was faulty due to a firmware upgrade, Suzy in customer services from day 1 has been amazing putting up with my constant emailing and phone calls but full refund given and new comms ordered today even though they haven't got the faulty unit back yet. If you want good value and top customer service then get geared is the place to use. Its now my goto store for all motorbike equipment. 🏍 Thanks again for making the issues I had such an easy straight forward process. Suzy (and her colleagues) are amazing.”

Helpful Report

Hi Dean, We really value your custom. It means a lot to me and the team when we are told that we have got it right! Thank you for taking the time to write. I'll let Suzy Know your feedback. Kind regards, Krissy

“I received my jacket in record time. I buy a lot from online stores, but this was the first time I got something faster than Amazon prime. The personal message inside was a nice touch, considering it meant someone had to take the time to actually write it. They are well stocked, so I am happy to add them to my list of good stores to buy from. Also thank you Martin for writing my message.”

Helpful Report

Hi Ricardo, We really value your custom. It means a lot to me and the team when we are told that we have got it right! Thank you for taking the time this review. I'll be sure to let Martin know your feedback. Kind regards, Krissy

“Delivered quickly, well packaged , as ordered .”

Helpful Report

Hi Chris, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“I saw from the reviews that these helmets came out on the small size so I ordered a size larger than I needed and I couldn’t even get it on my head supposed to be a large size but it must have been xs what a waist of time”

Helpful Report

Hi Martin, Thank you for taking the time to provide us with feedback. This review is actually a product review rather than a service review which this platform is used for. You purchased a Shark Ridill Helmet via our Amazon store. Unfortunately purchasing on Amazon does not allow you to benefit from the knowledge & expertise of the retailer as the descriptions are limited on Amazon and not controlled by retailers. Shark sizes are normally true to size so there may be an issue with the size guide that you have used supplied by Amazon. We are able to provide fitting advice for helmets over email, the telephone and we offer Zoom calls to ensure that you get the right fit. I can see that your Amazon return has been received and that your refund has been processed. If you are still having trouble with helmet sizing, feel free to contact our support team and they will be more than happy to help. Kind regards, Suzy Your GetGeared Team

“Received my Shoei helmet today. Excellent price, Very fast delivery, Very happy customer will definitely be ordering again with getgeared Thanks for the sweets (nice little touch) 👍🏍”

Helpful Report

Hi Mike, Thank you for taking the time to provide us with feedback - it really means a lot to us! Kind regards, Krissy

“Great service and quality boots thanks Getgeared 👍”

Helpful Report

Hi Ian, Thank you for taking the time to provide us with feedback - it really means a lot to us! Kind regards, Krissy

“Great service fab price spot on”

Helpful Report

Hi Kathryn, Thank you for taking the time to provide us with feedback - it really means a lot to us! Kind regards, Krissy

“Really helpful and patient and lots of good advice!”

Helpful Report

Hi, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“Bought motorcycle gloves from Getgeared through Amazon and they were delivered quickly within 4 days. They were £10 cheaper from Getgeared instead of a large online motorbike superstore,so was more than pleased to support an independent business, big thank you!”

Helpful Report

Hi Hilly, Thank you for your positive review, feedback to retailers like us is so important! Kind regards. Krissy

“Love the little packet of love hearts with the delivery. Made my day. Oh yeah the cable was good as well!”

Helpful Report

Hi Richard, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“I was served by Martin who was friendly, knowledgeable and very helpful. I took advantage of their Easter discount and got a very fair deal. GetGeared are a great company to do business with.”

Helpful Report

Hi Joe, We really value your custom. It means a lot to me and the team when we are told that we have got it right! Thank you for taking the time to write about Martin. Kind regards, Krissy

“Great service very pleased”

Helpful Report

Hi Ric, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“Had a problem with a pair of gloves which I purchased last June, the seams on one of gloves became un stitched they replaced them for another pair. Our found the team at GetGeared very helpful and nothing a problem. O”

Helpful Report

Hi, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“Excellent customer service, ordered over bank holiday weekend and arrived the next working day.”

Helpful Report

Hi Adam, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“Excellent service, bought 2 pairs of boots for sizing reasons, got the boots I wanted and returned the others, no hassle or quibbles and at a reasonable price,for me it's a no brainer.”

Helpful Report

Hi Andy, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“Bought 2 boom microphones they were delivered on time and we are very pleased with them. Would definitely recommend and use this company again. 👍👍”

Helpful Report

Hi Sterry, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

“Great item, very prompt delivery. First class service, very pleased. Recommended.”

Helpful Report

Hi Brett, Thank you for your positive review, feedback to retailers like us is so important! Kind regards, Krissy

GetGeared.co.uk is rated 4.9 based on 2,051 reviews