GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

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Anonymous

Anonymous // 01/01/2019

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“Just purchased a pair of RST boots from GetGeared. They were delivered as promised and are breaking in nicely. I will definitely use this company again, very professional 👍”

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“Love this Company: good prices; good products; and excellent despatch: thankyou "Martin" for including some love hearts! Despatch took 7 days.”

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“Ordered the Oxford super leggings as being a big lady it’s often hard to find suitable trousers that fit well to wear on the bike. These are amazing! Fit beautifully, extremely comfy and true to size, thank you! Slight delay in arriving but this was only due to the size I ordered not being in stock”

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“Easy website with good choice and easy to navigate. Ordered easily and delivered quickly. Set of waterproofs and a new pair of goretex gloves ordered.”

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“Excellent service, great prices, quick delivery, Packaged well. Will definitely be ordering again.”

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“Very quick delivery and well packaged. All goods as advertised and in original packaging. Oxford jacket fits like a dream. Sadly the lid and gloves are too small. Gloves on me, as I took a chance on a sale item but suspected I needed a size bigger. Followed size guide with the Shoei Glamster lid, but it was just too tight for me, sadly. Service from Get Geared perfect though, I probably should have called for advice first, rather than ordering blindly online. Next time, I'll call them too.”

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“Excellent service, extremely helpful and friendly customer service team Will definitely be buying more stuff from GetGeared”

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“Good prices, quick delivery and well packaged.”

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“Thank you to all the staff for continued excellent service especially Martin!”

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“Martin and Krissy are delightful and very helpful without being pushy for a sale. This is a refreshing change, which my wife found made buying her helmet a pleasure. Thus, I have bought our two helmets and comms today, been given a helpful discount, and walked away happy. Hopefully we will not have to use the returns or refunds. Many thanks team.”

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“Quick delivery, well packaged, nice boots.”

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“Great service and quick”

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“Very good pricing, clear communication and delivered on time. Friendly service and will certainly use this company again.”

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“Had a really good experience at GetGeared in Leatherhead. Martin was very very knowledgeable and patient with us. He took his time and we left very satisfied with our purchase. Would highly recommend a visit. Thanks!”

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“Excellent service contacted by to say the boots were on the way. Spot on description of the boots.”

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“Very bad customer service. After ordering a 24 hour postal service to deliver my parcel they didn’t post for nearly 3 days . I have trained to contact them repeatedly with out success. I ordered on the Tuesday and it’s now sat and no sign of my new stuff. Having to put my weekend trip on hold. So if you’re in a rush plz don’t count on getting you stuff in time.”

Helpful Report

Hi David, thank you for taking the time to leave us feedback I have looked into this for you and can see that your parcel was shipped via a next day service. Your parcel was delayed by Royal Mail despite us sending it on the 24 hour service. Unfortunately delays with couriers are out of our control. We refunded your delivery charge as an apology for the delay with the courier. I am sorry you feel let down on this occasion. Kind regards, Suzy GetGeared Team

“Great new Helmut and lots of great cleaning gear for my motorcycles”

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“FAST DELIVERY AND GOOD PRICE..”

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“Got back to me very quickly so i could still go back to Gold Stich the same day! To tell the Dress maker to make velcro pockets for the Held Exosafe d30 knee armour. And the armour was £10 cheaper than anywhere else..SportsBikeShop was sold out. And only GetGeared had these in the UK! So thank you and very friendly too 😊”

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“Fantastic service super fast delivery and a great item would highly recommend”

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GetGeared.co.uk is rated 4.9 based on 2,051 reviews