GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normal efficient and quick service I’ve come to expect from GetGeared. Five star service.”

Helpful Report

“Great quality, good price and delivered really quickly. Exactly what was needed.”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were happy with your items and that your order was delivered quickly! Hope you are enjoying your items and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“GetGeared sold me a great quality jacket at a great price, and the fit was just as described, so another satisfied customer! A pity that the DPD delivery was 1 hour past their revised delivery slot, but then again it was 3 days earlier than they originally stated!”

Helpful Report

Hi John, Thank you for taking the time to leave us your comments about your recent purchase with us - it really means a lot to companies like ours! I am happy to hear that your jacket arrived with you so quickly and the jacket fits you well! We do hope that you continue to enjoy your new jacket and we hope to see you shopping with us again in the future! Kind Regards, Elise Your GetGeared Team

“Fantastic customer service! If you need advice and you not sure what to get this is the place to go. Very knowledgeable and not pushing you into something you not sure about. They delivered the gear the following week free of charge saving me a trip to their store. All round excellent experience!”

Helpful Report

Hi Derek, Thank you for taking the time to leave us your feedback about your recent trip into our store. We are glad to hear that you were happy with the service that you have received in the store and felt happy with the information that you were given. I'm happy to hear that your order has arrived with you quickly! Hope you enjoy your new items and hope to see you shopping with us again in the future! Kind Regards, Elise Your GetGeared Team

“The service felt very personal from making the appointment to completing the purchase. I felt valued! I actually like the appointment system as well because you know you are going to be seen when you arrive.”

Helpful Report

Hi Chris, Thank you for taking the time to leave us your comments about your recent trip into our store. I am so happy to hear that you had a great experience with us and you felt like the appointment system worked well! We love to hear comments like this. We do hope that you are enjoying your new items and we hope to see you stopping by to the store again soon! Kind Regards, Elise Your GetGeared Team

“Went to Leatherhead shop for heated gloves, Martin spent a lot of time going through the options with no pressure. Went away and thought about it then phoned and ordered a pair which turned up the next day.Excellent service and a good price.”

Helpful Report

Hi Graham, Thank you so much for taking the time to leave us your feedback about your recent visit to our shop. I'm glad to hear that you received great service from Martin, I will happily pass along your comments to him for him to read. I am also glad to hear that you were able to place your order on the site and your gloves arrived with you quickly. We do hope that you are enjoying your new gloves and hope to see you stopping in with us again soon! Kind regards, Elise GetGeared Team

“Great prices on a great range of gear, always my first choice when I need new kit backed up with superb service.”

Helpful Report

Hi John, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I am glad to hear that you have been able to find items that you like and that you have had a great experience with our team! Hope you are enjoying your items and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great shop attentive service. Prices seemed to be fine.”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you had a good experience in our store and you were happy with our pricing! Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“I have ordered from get geared several times and as per usual I have had a fantastic service and delivery. I placed an order for a new shoei helmet on Sunday and it arrived Wednesday. Martin even upgrade the delivery foc . I highly recommend this company and I certainly will be returning for future purchases. And thank you for the free packet of love heart sweats the wife enjoyed them .”

Helpful Report

Hi Graham, Thank you for taking the time to leave us your comments about your recent purchase with us. I am glad to hear that you have shopped with us before and have returned to us again - it means a lot to companies like ours! We hope that you are enjoying your new Shoei helmet and look forward to seeing you shop with us again in the future! Kind Regards, Elise GetGeared Team

“Fantastic service thank you, communication brilliant 🙂”

Helpful Report

Hi Paul, Thank you for taking the time to leave us your feedback for your recent experience with us. I'm glad to hear that you have been impressed by our service and have wanted to leave these comments. Reviews like yours make such a difference to companies like ours! We do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Excellent company. Item quickly delivered. Would 100% recommend”

Helpful Report

Hi Shaun, Thank you for taking the time to leave us your feedback on your recent purchase. We are thrilled to hear that you have had such a great experience with us and would recommend us - this really mean a lot! We do hope that you enjoy your new item and we do hope to see you shopping with us again in the future! Kind Reagrds, Elise GetGeared Team

“Great site to use! Arrived when said and friendly. Trish was bloody amazing and helpful so friendly! Top woman”

Helpful Report

Hi Jack, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and Trish was able to help you with your order. We are happy to hear that your order arrived with you quickly. Hope you are enjoying your items and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great price, Great service 👍”

Helpful Report

Hi Anthony, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience. We do hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Brilliant customer service. Very friendly and professional. Thanks to Trish for helping with my order.”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and Trish was able to help you with this. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Amazing contact and advice First class product and very fast deliver Thank you”

Helpful Report

Hi Martitta, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were happy with the advice that you had received and your item arrived with you quickly! Hope you are enjoying your new item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“As a non biker buying a birthday for a biker, I would like to commend you on how easy your website was to navigate. I found what I was looking for with ease, and other people reviews helped this non biker make a great choice in winter gloves. My order was dealt with smoothly and swiftly and I was informed every step of the way. On receiving the goods they were well packaged and included a little tube of Lovehearts💗 The gloves were well made and well worth the money. Thank you for your great service, will definitely use again.”

Helpful Report

Hi Jocelyn, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you had a pleasant shopping experience with us and were able to find a suitable gift for the recipient! I'm glad to hear that you are pleased with your purchase (and your Lovehearts :) ) We do hope the recipient is enjoying their new gloves and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“I purchased my helmet from GetGeared and to my delight it arrived earlier than expected, they chose to make it next day delivery so I could use my helmet ready for the weekend, I didn’t ask for this but little gestures like this are unfound of these days and a company to do this out of their own good will is exceptional! I am delighted to have purchased my helmet through them and will definitely be using again! Thankyou very much!”

Helpful Report

Hi Macauley, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. It was our pleasure to be able to do this for you! Hope you are enjoying your helmet and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Everything is spot-on thanks”

Helpful Report

Hi Steve, Thank you for taking the time to leave us feedback! Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Martin could not have been more helpful in advising on a new helmet and ordered one in especially. Delta was in store and was very attentive when I came to collect the helmet. Great service and I will be dealing with them in the future.”

Helpful Report

Hi Max, Thank you for taking the time to leave your comments about your recent trip into our store! I am glad to hear that you were happy with the help that Martin and Delta were able to provide for you whilst here and I will also ensure that these lovely comments are passed along to them to read. We do hope that you are enjoying your new helmet and we do hope to see you shopping with us again in the future! Safe riding! Kind Regards, Elise GetGeared Team

“Happy with GG Just a slow evri delivery ... Maybe try FedEx guy's👍”

Helpful Report

Hi Jethrow, Thank you for taking the time to leave us your feedback about your recent experience with us. I'm so glad to hear that you have been happy with the service that you have received, however I am sorry to hear about your slow delivery. We do take all customer feedback on board and will look into alternative shipping options that we could possibly introduce in the future. In the meantime, I do hope that you enjoy your new item and hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

GetGeared.co.uk is rated 4.9 based on 2,051 reviews