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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
Excellent service but was disappointed I could not claim the 10% introductory offer off first order , as there was no code available. Putting that aside, delivery and service was excellent. Thank you.
Helpful Report
Posted 2 years ago
Thank you for the fantastic feedback, Mark! We're happy to hear you've had a great first experience with us, though it is a shame you were not able to claim the discount. The first order offer code pops up when you enter the website, though if you have any trouble with this our customer service team is more than happy to help at hello@getsetpet.com. I will pass your feedback on to the team and look at making this code more accessible in the future. We hope we can serve you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Brilliant service and good value. 👍
Helpful Report
Posted 2 years ago
Thank you so much for the thumbs-up feedback Julie! We're so happy to hear you've had a great Get Set Pet experience and we look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Placed an order for dog food , the price was really good, very quick delivery and good packaging, definitely order from them again
Helpful Report
Posted 2 years ago
Thank you so much for the amazing review, Pat! We're happy to hear you're pleased with our great value, swift service, and space-saving packaging. We look forward to serving you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Seem ok having taken over big dog world. Time will tell.
Helpful Report
Posted 2 years ago
Thank you for sticking with us following our acquisition of Big Dog World, Hamish. We will strive to continue the great service they provided, and we look forward to serving you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Great team, dog food always on time, well done the team.
Helpful Report
Posted 2 years ago
Thank you so much for the great review, Roger! We're happy to hear we've continued to provide a prompt service, and we really appreciate your ongoing support. We look forward to hearing from you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Great experience firstb time used them fast delivery excellent
Helpful Report
Posted 2 years ago
Thank you so much for the fantastic feedback, David! We're happy to hear we've provided our usual swift service on your first experience with us, and we look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
The product, pricing and speed of despatch were excellent. My experience wasn't great however because of the courier used (DPD). Twice they allegedly tried to deliver and photographed the house they were delivering to and it wasn't ours. I tried to talk to DPD but I'm sure it's easier to get through to the Queen. I had seen the van go flying over the hill past our house the second time so, on the third attempt, I waited in the middle of the road and flagged them down. The driver said his Satnav kept taking him to No.29 so he kept following it. He was doing this 3 times even though the delivery address was No.30 ??? Perhaps GETSETPET should reconsider their courier ?
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave a review, Tina. It's great to hear your online experience has been excellent, but we're sorry to hear about your experience with our courier. We aim to provide a smooth service from our website to your door, and we're sad to hear this order hasn't met our usual standards. I will pass your feedback on to the rest of my team and we hope the next time we hear from you, our service will be satisfactory across the whole experience. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
We have used Get set pet for a while now and have found their service, delivery and prices to be excellent.
Helpful Report
Posted 2 years ago
Thank you so much for the great feedback! We appreciate your continued support and we're happy to hear we've provided you with excellent service and value. We look forward to serving you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
So helpful. I have a standing order with them for dog food. Due to bank holiday was running short. Phoned and asked if they could send it a few days early. The young lady said no problem. It arrived the next day. How good is that? This company is amazing. Pity more companies customer services aren't as good as this.
Helpful Report
Posted 2 years ago
Thank you so much for the amazing review and kind words, Robert! We're very proud of our caring customer support team and we know they're always more than happy to help. It's great to hear they've been helpful in managing your Get Set Save subscription and we look forward to serving you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Fastest delivery from get set pet Great prices Highly recommended
Helpful Report
Posted 2 years ago
Thank you so much for the great review and recommendation, Christine! We're happy to hear you're enjoying our great value and speedy service, and we looking forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Excellent service and high quality product. Always helpful and polite. Would highly recommend this company.
Get Set Pet 5 star review on 31st May 2022
Helpful Report
Posted 2 years ago
Thank you so much for the amazing feedback, Pauline! It's always a treat to hear from you and to see your 9 pampered rescues. We really appreciate your recommendation and your continued support. We look forward to serving you and your pack again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Fantastic service I received a had written thank you note. Will definitely use again for my pet food. Cheaper than most on line suppliers
Helpful Report
Posted 2 years ago
Thank you so much for the fantastic feedback, Babs! We're happy to hear you're pleased with our personal service and great value. We look forward to serving you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Amazing seller personalised note and free gift in ever delivery will be back thank you
Helpful Report
Posted 2 years ago
Thank you so much for the amazing review, Catherine! We're proud of our personal touches in every order and we're happy to hear you'll be returning soon. We look forward to it! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Got some food for my rescue dog Loki, they sent a lovely and thoughtful free gift that I'm already using Such a personal touch which means I'll definitely be returning to them Thank you so much
Helpful Report
Posted 2 years ago
Thank you so much for the great review, Katie and Loki! We're happy to hear Loki is doing well on his food, and that you're making use of our free gift. We look forward to serving you both again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Excellent dog bed, as described and delivered very quickly.
Helpful Report
Posted 2 years ago
Thank you so much for the great review, Alison! We're happy to hear you're pleased with your dog bed and that we provided our usual speedy service. We look forward to serving you again soon! All the best, Anna and the Get Set Pet team.
Posted 2 years ago
Excellent service and prompt delivery. Very competitive prices which was one of reasons chosen
Helpful Report
Posted 2 years ago
Thank you so much for the excellent feedback, Graham! We're happy to hear you chose us based on our great value, and that we delivered with our usual swift service. We hope you continue to shop Get Set Pet and we look forward to serving you again soon. All the best, Anna and the Get Set Pet team.
Posted 2 years ago
Amazing dog food. My German Shepherd dog is approximately 1 and a half years old and a very hyper dog. Since she has been on this food, she has had a much healthier stools, better temperament and behaviour pattern. FULLY RECOMMENDED!!
Get Set Pet 5 star review on 30th May 2022
Helpful Report
Posted 2 years ago
Thank you so much for the amazing feedback and photo, Angela! On top of those amazing benefits you mentioned, your German Shepherd is looking great too. What a beautiful coat! We're so happy to hear you and your dog have had a great experience with us and we look forward to serving you both again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Really prompt delivery, loved the welcome card and free gift ..I'm assuming if you had an issue their customer service would be amazing.
Helpful Report
Posted 2 years ago
Thank you so much for the amazing review, Cheryl! We're proud of our personal touches as part of our customer-first service. We really hope you don't encounter any issues with us, but if you do need to get in touch our customer support team is indeed amazing! We look forward to serving you again soon. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Great prices and subscription options on a variety of pet food. Deliveries are sent out quickly.
Helpful Report
Posted 2 years ago
Thank you so much for the fantastic feedback, Alexander! We're happy to hear you're pleased with our prompt service and great value, especially with our Get Set Save subscription service. We look forward to serving you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Excellent Company, always happy to help in any way.
Helpful Report
Posted 2 years ago
Thank you so much for the kind words, Janet! I will pass this on to our customer support team, who will be very happy to hear your feedback. We're very proud of our customer-focused approach and we are indeed always happy to help! We look forward to hearing from you again soon. All the best, Anna and the Get Set Pet team.
Posted 2 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews