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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
very good company to deal with
Helpful Report
Posted 2 years ago
Hi Deborah, Thank you for your lovely review. We strive to be the best at what we do, and it is fantastic hearing it is appreciated! Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Really fast, reliable service. I’ll be a return customer from now on.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your kind words! We are so glad you have had a positive experience shopping with us, and we look forward to serving you again soon. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Really great service and competitive prices. Very happy customer.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your lovely review! We love to hear our customers are happy - it is what we strive to achieve! Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Great service!
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Posted 2 years ago
Hi Lindsay, Thank you for your kind review! We are so pleased our service has been fantastic for you. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
I have used many online pet stores for my dog food and treats, but get set pet feels more personal. Each time I've ordered I have received a message and a token of appreciation. There prices are good and delivery fast. I would definitely recommend. Thank you x
Helpful Report
Posted 2 years ago
Hi Tracey, Thank you for your glowing review and recommendation! We are so thankful you are enjoying shopping with us. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Very helpful team, got a problem, then it’s easily solved, great team
Helpful Report
Posted 2 years ago
Hi Alan, Thank you for your great review! We are glad to hear you have had a positive experience shopping with us and that our team could be of assistance. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
As always, Get Set Pet do exactly what they say. Better than pet shop prices, free delivery and very flexible subscription delivery dates. Have used them for ages and wouldn't ever consider changing as long as they maintain their excellent service.
Helpful Report
Posted 2 years ago
Hi Robert, We cannot thank you enough for your lovely words and custom. Having excellent service is paramount to us as a brand and service - the customer must come first after all! This is why it is so delightful reading reviews like yours; it means we are doing exactly what we set out to do, and long will that continue. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
I've been delighted with the service so far. Our food delivery comes neatly packaged, the next day, and always with a thoughtful note and free gift. I'd *love* a subscription service for 6 weeks, as that is how frequently we get through our food. 4 or 8 weeks won't work for us, but I'd subscribe for 6! Keep up the good work.
Helpful Report
Posted 2 years ago
Hi Jennifer, Thank you for your kind review! We are absolutely able to help you set up a subscription plan with us for every 6 weeks. The initial subscription length you can select on the website is currently a tad limiting - we are working on it though! If you would like to do so, please do contact one of our team via hello@getsetpet.com who would be more than happy with assisting the set up for you. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Brilliant service fast delivery loads of options Will definitely be ordering again- the unexpected free gift was a lovely touch Would recommend
Helpful Report
Posted 2 years ago
Hi Hayley, Thank you for your kind review. We are glad to be of service and always want to go that extra mile! Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Exceptional service, dog food always delivered on time. Thank you GSP 😁
Helpful Report
Posted 2 years ago
Hi Alison, Thank you so much for your lovely review! We are chuffed to hear that you are enjoying shopping with us, and look forward to serving you again soon. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
I ordered a large dog coat when it came it was a small size. Although they do not have a returns policy they refunded the cost of the postage. They did respond quickly and sent the correct coat quickly. However unfortunately the side buckle fell out on my dogs first wear of the coat poor stitching the culprit I’m afraid. The coat seems nice and has a warm insert but the poor stitching not good.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We are so sorry you had difficulties with your order from us! This is the last thing we want to happen. Please feel free to email us at hello@getsetpet.com, where one of the team will be happy to sort out either an exchange or a refund for the faulty coat you have received. Kind regards, - Gemma and the Get Set Pet team.
Posted 2 years ago
Quick delivery very pleased
Helpful Report
Posted 2 years ago
Hi Jennifer, Thank you for your kind review! We are glad to be of service. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Quick delivery and good value price
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for your review! We are glad to hear you are enjoying the Get Set Pet experience and look forward to serving you again soon. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Arrived in 2 days, I was well informed about the delivery time. My dog loves the Orijen food. Will be ordering again as it's price on Get Set Pet is the cheapest I could find.
Helpful Report
Posted 2 years ago
Hi Anna, Thank you for your brilliant review! We are so glad to hear your furry friend is loving the Orijen range. If you're loving our service and the food, why not subscribe and save with us? Our subscription service offers the Orijen range and so much more, with a competitively priced discount across all subscription orders as a special thank you! Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Fantastic service and extremely quick delivery. I even received a complimentary gift and a hand written note of thanks for my order. Such a lovely touch. Will definitely be ordering from Get Set Pets again.
Helpful Report
Posted 2 years ago
Hi Jane, Thank you for your kind words. We pride ourselves on going the extra mile, for quality service at affordable rates! We look forward to serving you again soon. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Excellent Service and great value for money. Will definitely be using again!
Helpful Report
Posted 2 years ago
Hi Amanda, Thank you for your lovely review! We look forward to serving you again soon. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Prompt delivery, impressive customer service as one of the items was damaged and emailed to report. Got a response within an hour and the next day I had the replacement
Helpful Report
Posted 2 years ago
Hi Patricia, Thank you for your kind review! We strive to provide exceptional customer service and I am very glad your replacement item came quickly. We look forward to serving you again. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 2 years ago
Excellent delivery really quick. No problems at all or issues thanks
Helpful Report
Posted 2 years ago
Hi Andrew, Thank you for your kind review! We glad to be of service. Many thanks for using Get Set Pet. - Gemma and the team at Get Set Pet.
Posted 2 years ago
Quick delivery of quality dog food plus a small, surprise gift! Thank you. :0)
Helpful Report
Posted 2 years ago
Hi Jennifer, Thank you for your lovely review! We are so glad to hear you've had a good experience shopping with us. Many thanks for using Get Set Pet. - Gemma and the team at Get Set Pet.
Posted 2 years ago
Fantastic speedy service with good prices. Was getting my cat litter elsewhere but taking a week for delivery after paying. This was with us within 2 days
Helpful Report
Posted 2 years ago
We are so glad that our company are able to provide you with efficient service. We are so happy to have your support and so grateful for this review. Many thanks for using GetSetPet. - Melissa and the GetSetPet team.
Posted 2 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews