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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
Excellent delivery times with updates on progress. Lovely little thank you notes in every parcel with a little freebie. Thanks so much ❤️
Helpful Report
Posted 2 years ago
Hi Leigh, thank you for the lovely review! We always try to add that special touch so we're glad you liked it! We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
First time I've used Get Set Pet. It was very easy to navigate the website and set up a subscription. Great price, delivered unbelievably quickly and easy to track as they use DPD. Great all round service, long may it continue.
Helpful Report
Posted 2 years ago
Hi Darren, Thank you so much for taking the time to write this review! We're so pleased to hear you enjoyed your experience shopping with us and are now a part of our Get Set Save plan. If you need any support at all, please reach out to our team and we'll get back to you as soon as we can. We look forward to seeing you in a few weeks time for your next delivery 🐾 All of us at GetSetPet
Posted 2 years ago
Amazing service yet again, personal message reminding me to sign up to get discounts
Helpful Report
Posted 2 years ago
Hi Susan, Thank you for sharing your review! We're glad your recent order was received well and hope your pooch is enjoying the new blanket 🐶 If you have any questions at all, please don't hesitate to get in touch and we'll be more than happy to help. We look forward to seeing you again, All of us at GetSetPet
Posted 2 years ago
I have purchased from get set pet several times, excellent company and customer service, I had an issue with a delivery going missing, had asked dpd to leave in my front porch they left it on the doorstep, somebody took my delivery, GSP couldn’t have been more accommodating, although I didn’t receive my parcel, they gave me discount off my next purchase.
Helpful Report
Posted 2 years ago
Hi Jayne, thank you for being so understanding 😊 We really appreciate the lovely review and look forward to seeing you again soon - All of us at Get Set Pet
Posted 2 years ago
Ordered my dog food and it was delivered within a week,was kept informed about delivery and am pleased with the service
Helpful Report
Posted 2 years ago
Hi Peggy, Thank you so much for the kind review. We hope your dog is enjoying the food you ordered, please do let us know if you have any questions or would like any recommendations at all - we're here to help! 🐶 We hope to see you again soon, All of us at GetSetPet 🐾
Posted 2 years ago
Great service as always, love the handwritten note and little free gift!
Helpful Report
Posted 2 years ago
Hi Emma, we're glad you liked the personal touch to your package! Thank you for sharing your feedback, we really appreciate it and look forward to seeing you again soon - All of us at Get Set Pet
Posted 2 years ago
The product came as described, except the box had been damaged in transit and one of the bags of litter was ripped open spilling into the box and out of the box seams. Not entirely the fault of get set pet, but better packaging is needed. Natures calling litter itself is great, clumps well, no odours, no chemicals and biodegradable.
Helpful Report
Posted 2 years ago
Great service with next day delivery, very straightforward to order and good prices. A company that seems to care about u as a customer.
Helpful Report
Posted 2 years ago
Hi Juliet! Thank you for the lovely review - we really do love what we do and appreciate your feedback. We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Great service, flexible appointments for collection. Very friendly. Highly recommend them
Helpful Report
Posted 2 years ago
Hi Lynne, thank you for the lovely review! You're always welcome to say hi to the team when you can - we'd love to get to know you! We look forward to seeing you again soon, - All of us at Get Set Pet
Posted 2 years ago
Was easy to order and was double quick delivery definitely ordering from Get Set Pet again
Helpful Report
Posted 2 years ago
Hi Joan, thank you for the review! We look forward to seeing you again soon - All of us at Get Set Pet
Posted 2 years ago
Easy to navigate website, very quick delivery. Would definitely use again
Helpful Report
Posted 2 years ago
We're so pleased you had a positive experience with us and we can't wait to see you again! Thank you for the review, we really appreciate the feedback 😊- All of us at Get Set Pet
Posted 2 years ago
Received quickly,and professional service received. Little gift included. Many thanks. Will definitely use again
Helpful Report
Posted 2 years ago
Hi Kathy, we're so pleased you liked your gift and we really appreciate the 5* review! If you have any questions, please get in touch with our team - we're always here to help! - All of us at Get Set Pet
Posted 2 years ago
The amount of emails I am receiving from you is ridiculous should never flood someone's inbox like you have done
Helpful Report
Posted 2 years ago
Hi there, thank you for your feedback. We have unsubscribed you from our mailing list, but please do get in touch if you have any questions at all. Take care, All of us at Get Set Pet
Posted 2 years ago
Great products at superb prices with a great deal of customer care thrown in and all items are delivered within two days.
Helpful Report
Posted 2 years ago
Hi Mark, thank you for taking the time to share your review; we really appreciate it! We look forward to seeing you again soon - All of us at Get Set Pet
Posted 2 years ago
Very pleased with the effiecency of the service Buddy loves his little blue poo bag attachment when we go out for our walks Thank you very much
Helpful Report
Posted 2 years ago
Thank you for the review! We're so glad Buddy likes the attachment! 🐶 We look forward to seeing you again soon, Linda! All of us at Get Set Pet
Posted 2 years ago
Brilliant service - great on price, customer service, always receive a personalised note and small gift. We love it!
Helpful Report
Posted 2 years ago
Hi Katie. Thank you for the 5* rating - we're glad you're enjoying shopping with us and enjoy that personal touch we try to give. We look forward to seeing you again soon! All of us at Get Set Pet
Posted 2 years ago
At your end the service was faultless - however your appointed carrier DPD failed to deliver to the correct address - this is not unusual for them yet Amazon get it right every time! Parcel eventually delivered can’t say which day but we found it at our front door in the wet - no real problem as the food is in a weather proof bag
Helpful Report
Posted 2 years ago
Hi Peter, thank you for sharing your feedback with us. We are genuinely so sorry about this; please be assured we have raised this with DPD's team directly to ensure we can prevent it from happening again. When you next place an order with us, please get in touch and we will call DPD ahead to time to ensure it is received at the given address. If you need anything at all, please don't hesitate to get in touch. Sincerely, All of us at Get Set Pet
Posted 2 years ago
Excellent service, by far the cheapest for the food I buy… no brainer
Helpful Report
Posted 2 years ago
Hi Diane! Thank you for the review - we're so glad you're happy with our service and looking forward to seeing you again soon - All of us at Get Set Pet
Posted 2 years ago
In a nutshell, excellent service, good prices and great delivery times. Order arrived very quickly with a lovely handwritten thank you note from the shop - it's the little things that make the customer experience.
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to leave us a 5-star review, Laura! We're a dedicated team and love what we do so this means a lot to us 😊 - All of us at Get Set Pet
Posted 2 years ago
Good product, good value and fast service.
Helpful Report
Posted 2 years ago
Hi Maxine! Thanks so much for taking the time to leave us a 5* rating - we really appreciate it! - All of us at Get Set Pet
Posted 2 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews