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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
I have sent 2 emails regarding a delivery I didn't receive due to the incorrect delivery details being sent to me. To date, I haven't received a reply. Prior to this the service has been good but I wont be buying from here again.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. Sadly, we had a technical issue with our email system, which has now been resolved. I am so sorry for your experience with DPD; we try our best to ensure all orders are received in a timely and professional manner. I can see that Daisy has issued you a refund for your order. Please let us know if there's anything else we can do to help. Sincerely, All of us at Get Set Pet
Posted 2 years ago
Very easy transition with very fast dispatch time A very satisfied customer
Helpful Report
Posted 2 years ago
Thank you for taking the time to write this review, it really means a lot to us! We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Easy to order always kept upto date regarding delivery no stress what so ever
Get Set Pet 5 star review on 29th October 2022
Helpful Report
Posted 2 years ago
Hi Margaret, thank you for the lovely review! We always try to make shopping with us as easy and stress-free as possible. We hope to see you again soon! - All of us at Get Set Pet
Posted 2 years ago
Good, quick service & would shop again.
Helpful Report
Posted 2 years ago
Thank you for the 5* review, we really appreciate it. We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Great quality food, affordable as well, but customer service is just amazing!
Helpful Report
Posted 2 years ago
Thank you for the lovely review, Sara! We look forward to seeing you again soon 😊 - All of us at Get Set Pet
Posted 2 years ago
Ordered Friday delivered Saturday. Didn't expect that! Great value and variety of product.
Helpful Report
Posted 2 years ago
Hi Joy, surprise! We're so thankful for this review, it really means a lot. We're glad you're enjoyed our service and hope to see you again soon, - All of us at Get Set Pet
Posted 2 years ago
This is the first time I’ve shopped with Get Set Pet for dog food Brilliant service..it arrived early the next day with a lovely handwritten note from the co-founder This is the best shopping experience I’ve had and I certainly will be shopping again with this Company Excellent
Helpful Report
Posted 2 years ago
Hi Elizabeth, thank you for the lovely review! We're glad you like the note from Martin and Jason 😊 We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Great service. Letter within offering up ways to save money also!
Helpful Report
Posted 2 years ago
Hi Matthew, we're glad you enjoyed our service. Thank you for taking the time to share your review - we really appreciate it 😊 See you again soon, - All of us at Get Set Pet
Posted 2 years ago
Good products, very quick delivery.
Helpful Report
Posted 2 years ago
Hi Sharon! We're glad you enjoyed our service - if you need anything at all, please let us know, we're always happy to help! - All of us at Get Set Pet
Posted 2 years ago
Although dpd have messed up my order and left it in the middle of No where and abit of confusion to get in touch with get set pet I eventually got a phone call and they couldn’t wait to sort it out for me, they have managed to refund me or offer me another bag of dog food and wanted to get it right for me. After this I will deffo order From them again as they have been so helpful and I understand these things happen :)
Helpful Report
Posted 2 years ago
Hi Emma, thank you for your review! I'm glad we could help, we will always do our best to resolve all issues that arise. We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Very quick delivery and easy ordering
Helpful Report
Posted 2 years ago
Thank you for the 5* review, Jade! We always try to make the process as easy and quick as possible for our customers. We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Discovered Get Set Pet after ordering a delivery from them though Amazon last year. Despite the cost of living crisis, I wanted to make an effort to get quality food for our cat and also buy from an independent British company rather than haemorrhaging money to a massive American corporation (still love Amazon though!). Prompt delivery and befitted from a discount voucher. Cat loves the wet food - we ordered products that were in recyclable packaging. She eats it so all good.
Helpful Report
Posted 2 years ago
Hi there! Thank you so much for the lovely review - we're glad your cat loves the food! We hope to see you again soon - All of us at Get Set Pet
Posted 2 years ago
I find your service to be extremely reliable which is very important since Eden dog food is only available on line where I live. Whenever I've had to amend my required delivery dates, your staff are always so helpful if, as sometimes happens, my Internet plays up and I can't access the excellent on line facilities And lastly, the poo bags are much appreciated!
Helpful Report
Posted 2 years ago
Hi Sue! Thank you for the lovely review - we're always happy to help 😊 We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
GetSetPet is an excellent service and company. It is easy to order online, my order is delivered within 24 hours, a roll of free dog waste bags is included with every order and I always receive a 'thank you' card for my order. Also, the cost of my dog food is excellent compared to many other outlets.
Helpful Report
Posted 2 years ago
Hi Brenda, thank you for the 5* review! If you need anything at all, please let us know 😊 We look forward to seeing you again! - All of us at Get Set Pet
Posted 2 years ago
Extremely fast delivery. Good choice of products Helpful friendly staff
Helpful Report
Posted 2 years ago
Hi Mo! Thank you for the lovely review, we really appreciate it. We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Ordered dog food easily the order was delivered very quickly and in excellent condition
Helpful Report
Posted 2 years ago
Hi Linda, thank you for the 5* review! We're glad you enjoyed your experience with us and look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Very quick delivery and a free gift
Helpful Report
Posted 2 years ago
Hi Michelle, we're glad you like the free gift! Thank you for the lovely review, we'll see you again soon! - All of us at Get Set Pet
Posted 2 years ago
Good pricing and quick free delivery.
Helpful Report
Posted 2 years ago
Hi Robert, thank you for the lovely review! We look forward to seeing you again - All of us at Get Set Pet
Posted 2 years ago
I love this online store. Fast, reliable and efficient service. The personal message and free gift with each order is a lovely touch too and makes you feel as if you are a valued customer.
Helpful Report
Posted 2 years ago
Thank you for taking the time to share your review, Kathy! We love to give our customers that extra special touch, so we're really glad you like it 😊 We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 2 years ago
Ordered from Get Set Pet recently but was sent the wrong item. Got in contact with the team and they immediately apologised, arranged for a courier to collect the wrong parcel and sent out the correct item. Mistakes happen, it’s how they are handled and resolved that matters and Get Set Pet were great in the promptness of their response. Would highly recommend and wouldn’t hesitate to shop with them again.
Helpful Report
Posted 2 years ago
Hi Shona! We always aim to make everything as easy as possible, so we really appreciate the lovely review. If there's anything you need, don't hesitate to get in touch with our team again. We look forward to seeing you again soon - All of us at Get Set Pet
Posted 2 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews