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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
Amazing service each time I have placed an order definitely my go to place to get my dog food fast and hassle free.
Helpful Report
Posted 2 years ago
Thank you for sticking with us Paul! We really appreciate your continued support and amazing feedback. We look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
I’ve signed up to a subscription and you have posted out and I missed the contact as I was overseas - I contacted you to say could you redeliver when I am back but you attempted to deliver once and then sent to Homebase - frustrating as it’s now being sent back and it’s my first subscription delivery - there was no time to contact you to stop when I was overseas - disappointing
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Posted 2 years ago
Hi Bev, we're really sorry to hear about this. As discussed over email, your order is coming back to us now and I will contact you as soon as it arrives to reschedule a delivery that suits you best. Thank you for your patience, Anna and the Get Set Pet team.
Posted 2 years ago
My first purchase and it was an excellent experience from the easy-to-use website to the simple, on-time delivery to the hand-written thank you note from the founders.
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Posted 2 years ago
Excellent service and price. Recommended.
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Posted 2 years ago
EXCELLENT SERVICE once again and a free gift, much appreciated, good communication as well.
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Posted 2 years ago
I've used Get Set Pet for the past three bulk purchases for my Mini Dachshund. Quick and easy, love that I am updated via email where my delivery is up to, and like the feel of a smaller run business that cares.
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Posted 2 years ago
Excellent service, great product and easy to use website - thanks
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Posted 2 years ago
As always, an excellent place to purchase my bird food. And you included a free gift of a little cat food treat, which my visiting cat really loved!
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Posted 2 years ago
Super fast delivery and a nice personal touch in the parcel Will look to take a subscription and use the subscription discounts offers
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Posted 2 years ago
Exceptional and quick service. Very well packed and the little free gift was a lovely gesture.
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Posted 2 years ago
Good price. Quick delivery.
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Posted 2 years ago
Very fast service & great value for money, will continue to use this company
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Posted 2 years ago
Goods arrived on time but one bag was damaged . I was offered a 25% discount but as I communicated to the company I would not eat compromised food and I would not give it to my dogs . It took a bit of backward and forward emails ( which spoiled the experience of using the company ) but I was eventually sent a replacement bag . The damaged goods we’re supposed to be picked up but this did not happen. It’s a pity this all spoiled the experience and I’m now not sure whether I would use the company again . PITY
Helpful Report
Posted 2 years ago
Hi James, thanks for your feedback. We are very sorry you're dissatisfied with your service. As is the case with all damaged goods, we had an internal process to follow and had to contact our couriers to investigate this, which we made you aware of at the time. We exchanged a few emails with you to try and find the best possible solution, ultimately replacing the bag for you. We apologise for the confusion surrounding the collection of your goods, as we had some trouble scheduling this with DPD though you did kindly offer to dispose of the goods for us which we let you know would be okay. Please let us know if you need any further help
Posted 2 years ago
Very easy to order, great price and fast delivery, everything you need really!
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Posted 2 years ago
I've taken advantage of the subscribe and save scheme - the service is great - they've always got back to me quickly if I've wanted any changes made. We also get a pack of poo bags as a little gift which is a lovely touch. I can thoroughly recommend Get Set Pet
Get Set Pet 5 star review on 24th April 2022
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Posted 2 years ago
Very good
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Posted 2 years ago
Prompt service good price Does what it says on the tin
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Posted 2 years ago
Prompt and personalised delivery, highly recommend
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Posted 2 years ago
Easy to order website. Very fast delivery. Good prices. Would use again and highly recommend.
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Posted 2 years ago
Products as ordered, delivery prompt and well packaged. First time buyer will definitely be using this company again.
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Posted 2 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews