Get The Label Reviews

Name: Get The Label
Rating: 2.05

2.1 Rating 127 Reviews

24 %

of reviewers recommend Get The Label

2.1

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Get The Label 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my Parcel, you use Hermes who are literally a joke, and now every time I email for my refund, it rejects my email!!!! So I’m out of pocket which was a Christmas present”

Helpful Report

Posted 3 years ago

“A word of WARNING - A tad expensive if your returning items,please check Website re cost.”

Helpful Report

Posted 4 years ago

“I ordered a Berghaus coat. It arrived as scheduled and is absolutely smashing. Much cheaper than elsewhere and personally I can't fault either Get the Label, the price, or the product. Recommended from my perspective and frankly I don't understand why so many negative comments. Maybe I've just been lucky for once.”

Helpful Report

Posted 4 years ago

“I purchased a few clothing items from getthelabel.com on the 12th of July. In a week I had received my order and I was not happy with some of the clothes that had been delivered to me. On the 19th of July, I lodged a return which was to be processed by outbound returns, a company that get the label has partnered with to make returning goods 'easier'. After paying the amount for the returns I waited for rebound returns to contact me regarding the package, which didn't happen. I ended up contacting getthelabel and I was told that I could drop the parcel off at any post office for it to be sent back. I was promised a refund for the money I had paid for the services of rebound, which I still have not received. I went into the post office and was then told that they did not know of rebound and were not associated with them in any way. I contacted customer care again and the agent then told me I needed to pay for postage to ensure that the return gets back to them. I went into the post office and paid for the package to be sent to rebound on the 4th of August. While all this was happening, I forgot to put the return form in the bag and I contacted getthelabel with images of the package and receipt, and I was assured that my return would still be processed based on my invoice. Today, the 13th of August, I contacted customer services to follow up on my return and I was told that I sent the package to the wrong address. This is the point where I'm getting mad now. Last week I went as far as showing them an image of the package and no one bothered to mention that the address was wrong. I had an opportunity to stop the package as it had not yet been delivered. After all that I've been put through, getting incorrect information, having my time wasted and my money wasted, the agent had the nerve to tell me to get the parcel and send it to a different address. This happens to be the same agent who has been giving me all the incorrect information that led to this but will not take responsibility for his actions. I have experienced terrible service but this is the worst to date and I strongly advise against using the services of getthelabel as the customer is not their main focus. Getthelabel is all about profits and will not take responsibility for their wrong doing, regardless of the losses that their actions can cause to customers. I'm starting to think that getthelabel is not interested in paying me my refund at all. Maybe all this is a ploy to make me give up on my refund even though the clothes are now with rebound, a company contracted by them. Only getthelabel would know.”

Helpful Report

Posted 4 years ago

“Horrible customer-NO-service. Sent faulty item promised me a free return label, waited weeks they ain’t done Sh** They don’t answer phone, emails or twitter. When I finally got hold of them they phone they hung up on me. Rubbish site, can’t even log in. Absolutely nonsense. I will never buy from them again.”

Helpful Report

Posted 4 years ago

“Terrible experience lying customer service told me that my order number didn't exist and my return was not there when it was clearly delivered”

Helpful Report

Posted 4 years ago

“Paid for next day didnt hear anything and still not here two days later ordered on a monday before the cut of bit and not heard anything the worse customer service and the worst website for clothes online shocking do not buy”

Helpful Report

Posted 4 years ago

“Did not receive my package. Never again will I do business with Getthelabel. Worst ever.”

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Posted 4 years ago

“I want to return an item it cost me 3.95 for delivery and they want double that to return it absolutely disgraceful will never order from them again”

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Posted 4 years ago

“They wanna charge me 10 euros for returning my item that looks like used before. How can I trust such a company like this?”

Helpful Report

Posted 4 years ago

“I returned my item the same day as it… I returned my item the same day as it wasn't as described & it took them 22 days to issue me a refund after chasing it up with them & still I had to pay for the postage & return ( over 8£ in total). Never ever will use them again. Worst service, stay clear”

Helpful Report

Posted 4 years ago

“Sent back clothes, and was told that they received the package and refund was on its way 3-5days. I email about 3 weeks later asking where the refund was, as not in my bank. Month and a half later still no refund. Now I have to chase around trying to find out what’s happened and some women just tells me it’s been done. This is poor service and if they don’t sort it out I won’t be ordering anything again. Check your bank always after sending anything back to them!”

Helpful Report

Posted 4 years ago

“This company is a complete disgrace. First time ordering from this company. NEVER AGAIN, I'd rather pay full price for designer items without the hassle. Placed my order on the 30th November which has still not been received. Customer services advised that no tracking was placed on my delivery so have classed as missing. Now they have arranged for a further re-delivery but the majority of my items are now out of stock. My delivery has still not been received to date and this company has done nothing to compensate for all these issues. Warning to anyone considering ordering from this company, there customer services appear to have a bunch of brain dead monkeys working for them with no customer service training whatsoever.”

Helpful Report

Posted 4 years ago

“Absolute shocking service, first time I tried to order and add to my basket 30 seconds later item was out of stock in all sizes, next time I ordered a product 2 it said it had stock in my size it let me add to checkout and make payment, I then receive an email welcoming me to the Get The Label gang and they are happy I have made my first order. Then 2 days later I get an email telling me my item is out of stock so I won't be receiving it, all you get is oh sorry our system doesn't update straight away, I doubt it takes 2 days to update, won't be ordering anything again from these people, it seems they advertise great products at a very cheap price, but appears they only have very limited stock, so basically it's a lottery if they have stock or not even after they have taken your order”

Helpful Report

Posted 5 years ago

“Such bad service! "lost" my order but took them a week to realise even when I told them it had Ben delivered to an address in a different country! And then had to wait a week for a refund.. Shocking customer service too”

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Posted 5 years ago

“Great range online and customer service always helpful Delivery has always arrived next day which is great compared to other companies. Have used them several times and will definitely buy again”

Helpful Report

Posted 5 years ago

“Paid for next day delivery on a sunday so should be with me by tuesday. No not with hermes doing the delivering! Aparantley they tried 3 times which is nonsense, don't use get the label if it's not getting sent by royal mail!!”

Helpful Report

Posted 5 years ago

“terrible quality terrible services on returns. Not only do i have to pay for postage but also the return label and they POST the return label to you. How ridiculous is that. There is no option to print return label and you pay £3 for it . What? The clothes vere terrible quality. The dress by Native Youth felt like it was made out of plastic and paper, like a tissue honestly! High heels by Glamorous were so nonsupporting of the foot and TERRIBLE quality. Blowfish trainers were so fat on my foot and just looked giant and cheap and again not good quality. This website is literally you get what you pay for. I am returning all the items. Literally just spent money for post..... gutted.”

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Posted 5 years ago

“Excellent service, had to exchange and turn around time of 3 days ! Brilliant service and prices. Thank you .”

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Posted 5 years ago

“Best name brand trainers at excellent prices....and their customer service is very good too!!! I have them bookmarked for future purchases....Thank you!!!”

Helpful Report

Posted 6 years ago

Get The Label is rated 2.1 based on 127 reviews