Getaround UK Reviews

Name: Getaround UK
Address: 35 rue Greneta, Paris
Rating: 4.04

4.0 Rating 127 Reviews

76 %

of reviewers recommend Getaround UK

Company Reviews

Questions

Metrics

4.0

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

cs-reviews_uk@getaround.com

Location:

35 rue Greneta
Paris
75002

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Getaround UK 1 star review on 27th June 2023

Vladimir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good alternative than rental car companies”

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Posted 5 years ago

“Easy to use and friendly, with precise instructions to follow, will recommend for all. I will always use Getaround.”

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Posted 5 years ago

“Very convenient and professional”

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Posted 5 years ago

“I got drenched taking pictures of the vehicle on collection and at drop off. The car needed a vacuum. The car itself was okay but the messing around with an app to take pictures and answer questions about the condition of the car, not good.”

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Posted 5 years ago

Hello Clive, Thank you for taking the time to let us know about your experience and provide us with your feedback. I'm sorry to hear that overall the experience was not very satisfactory for you, and we are looking into ways that we can make the check-in and check-out process more user-friendly so that you can spend less time on the app and more time enjoying your journey! Have a great day, Laura

Posted 5 years ago

“Very lovely app”

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Posted 5 years ago

“very simple and quality service. easy to use. I recommend to everyone.”

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Posted 5 years ago

“If I could leave less than 1 star I would. Car wouldn't open due to fault with the system. Moving cars took an hour and only much more expensive cars available. 40 mins phone call to attempt to resolve. Constantly told by phone agent they couldn't hear on multiple calls so poor service offered. Had to rebook another car which then charged excess again so nearly 600£ held on my card. Refunds take 7 days for excess held and failed rental cost. Moving to second car was ridiculous; missed the half hour slot for booking by 2 mins. Unable to move booking without paying for this half hour. Took twenty mins to Call and alter booking meaning I lost half an hour to get into car 5 mins early. Entire service seems like a scam”

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Posted 5 years ago

Hello William, Thank you for taking the time to let us know about your experience. I'm really sorry to hear about the issues that you encountered in your rental and I would like the opportunity to look into this further for you, please can you reach out to contact@drivy.co.uk FAO Laura with your rental number so that I can have a look at what went wrong here? Many thanks, Laura

Posted 5 years ago

“Really enjoying using the app! It's a great service, and helps us when we need a car to get around/out of London. Really easy to use.”

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Posted 5 years ago

“Easy to use and reliable”

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Posted 5 years ago

“Actually, I have one suggestion and one question. 1.it would be good for drivers to know the distance they ride. 2. this deposit is a little bit annoying because it takes really long to transfer back.”

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Posted 5 years ago

“Cheaper than my train journey back to my family! Will continue to use”

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Posted 5 years ago

“Excellent app”

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Posted 5 years ago

“Very nice experience”

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Posted 5 years ago

“Very fast registration and confirmation. Plus I had the chance for a great car in excellent conditions”

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Posted 5 years ago

“Reliable, easy, great selection of cars near me. I will never have to buy a car in London! Thank you!”

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Posted 5 years ago

“Brilliant service, extremely convenient.”

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Posted 5 years ago

“Great and fast app.”

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Posted 5 years ago

“Super helpful”

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Posted 5 years ago

“I was happy with drivy before but I receive a penalty fare they charge my card I ask for explanation and they never reply to me . I m going to take another application to rent a car now”

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Posted 5 years ago

Hello Chloe, Thank you for taking the time to let us know your feedback, I'm really sorry to hear that you did not get a reply to your request. If you can please reach out to contact@drivy.co.uk FAO Laura and I will be happy to send you the information that you have requested. Many thanks, Laura

Posted 5 years ago

“Great concept and well executed by Drivy”

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Posted 5 years ago

Getaround UK is rated 4.0 based on 127 reviews