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Chapter Reviews

4.9 Rating 7,885 Reviews
A-
Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Chapter have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.99%
Industry Average
“ The customer service was great, they explained everything in great detail. The price was very competitive. ”
- Steve
“ The customer service was great, they explained everything in great detail. The price was very competitive. ”
- Steve
“ Price,knowledge of the people, ease of applying. ”
- Brenda R
A

Delivery - Fast

90.00%
Industry Average
“ Andrew was very helpful and knowledgeable about the policy I was eligible for. The price seemed fair to me for the coverage I needed. I jsu git the application process done so I don't have an opinion on delivery, returns and refunds at this time. ”
- Jerri
“ I was highly impressed with his delivery of the entire process. ”
- Lynn L
“ She gave a very friendly and thorough delivery of my plan. ”
- Anonymous
D

Refunds - Average

50.00%
Industry Average
“ I'm sorry I didn't conduct more research before hiring them. I might have known about the problems if I had read the company's reviews. Fortunately, Madacovi.co listened to my grievance. Their group moved quickly and tried to find a solution. Last week, I got a whole refund thanks to their assistance. It showed that StaunchView.org truly cares about its clients and was a huge relief. ”
- C.A
98.05%
Industry Average
“ I wanted to switch to a new Medicare advantage plan. Robert Getz gave exceptional customer service. He was very patient and listened to what I wanted and explained the different plans. I found him to be genuinely caring and that he had my best interests in mind. ”
- Tracy G
“ The customer service was great, they explained everything in great detail. The price was very competitive. ”
- Steve
“ The customer service was great, they explained everything in great detail. The price was very competitive. ”
- Steve