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Chapter Reviews

4.9 Rating 9,524 Reviews
B
Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Chapter have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

97.18%
Industry Average
“ He guided me through the process with patience and a willingness to make sure I received the services I needed at a reasonable price. ”
- Iris J
“ So far so good. Jason Case was so helpful, knowledgeable and very very patient when signing me up for Medico (Wellabe) Medicare supplement plan. Thanks in advance as my plan doesn't go into effect until November 1st. Btw very happy with price, also. ”
- Anonymous
“ Best experience ever. Helped me find the best price and help by giving informed opinions that really that made the whole process so easy. They went out of there way to save me money. ”
- Anonymous
A-

Delivery - Fast

81.82%
Industry Average
“ David was exemplary in his delivery, patience, and overall knowledge of the process. ”
- Steve P
“ Bryan is knowledgeable, kind, and gave all time I needed to understand the new changes to the old and the new policies. He helped also to sign up for home delivery of medications. Thank you for your help. ”
- Barbara
“ I cannot give any feedback yet regarding delivery, returns or refunds as this is my enrollment day. ”
- Anonymous
F

Refunds - Difficult

33.33%
Industry Average
“ I'm sorry I didn't conduct more research before hiring them. I might have known about the problems if I had read the company's reviews. Fortunately, Madacovi.co listened to my grievance. Their group moved quickly and tried to find a solution. Last week, I got a whole refund thanks to their assistance. It showed that StaunchView.org truly cares about its clients and was a huge relief. ”
- C.A
97.89%
Industry Average
“ Very good service explained so that I got a plan that works for me. My stress level is low now that I know I have a plan that works for me. ”
- Dana C
“ Bennett Osborn was fantastic. Explained our options snd found us a better, less expensive Medicare plan. Would highly recommend this service. ”
- Gregory M
“ The gentleman my husband and I spoke to was very informative and patient with us and went over all of our questions and found a plan that works best for us. We were very happy with the time he took with us and the service that we received. ”
- Cindy