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Chapter Reviews

5.0 Rating 3,542 Reviews
A
Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Chapter have a Customer Happiness Grade of A. Customers love their prices, delivery and customer service.

A

Price - Excellent

98.11%
Industry Average
I cannot thank Matthew Johns enough for making the process of obtaining Medicare supplemental insurance so easy. Throughout my call to Chapter, Matt was unfailingly helpful, knowledgeable, patient, and kind. He found for me the best plan at the lowest price and assisted me with signing up for Medicare Part B. I would recommend Chapter without reservation to anyone seeking help with medical insurance. It's the best!
- Daniel O
Customer service was excellent very informative and helpful. Helped me choose the right coverage at the right price for me.
- Anonymous
Shannon was very helpful answered all my questions. She got me a great price on plan N.
- George
A

Delivery - Fast

100.00%
Industry Average
Very excellent customer service. Extremely caring. Very educated and informed! Very good pricing, and excellent delivery. Couldn’t have had a better person.
- Marcelle D
Bennett was a delight to work with. Very flexible in scheduling time to meet my needs. Excellent delivery of plan types, my options and took into consideration my income and living circumstances. Offered programs for more financial freedom in medical areas. Thank you Chapter, Bennett Osborne
- Anonymous
Amazing help for my parents moving to a new state. So well done, very calm, professional, simple delivery. Excellent organization.
- Ian
98.17%
Industry Average
Excellent customer service and very knowledgeable. Geoffery is a great man, compassionate, and really knows the ins and outs of Medicare.
- Elizabeth R
Very excellent customer service. Extremely caring. Very educated and informed! Very good pricing, and excellent delivery. Couldn’t have had a better person.
- Marcelle D
The customer service is impeccable. My agent Riley O'Brien really made the process easier. He answered every question I had. Your agent went above and beyond expectations. He really needs recognized as valuable asset to your workforce! Thank you Riley!!
- ERIN M