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Chapter Reviews

4.9 Rating 7,360 Reviews
A-
Happiness Grade

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Chapter have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.64%
Industry Average
Just got a plan N for my wife and I and saved $149 per month. Riley was very helpful explaining any questions thoroughly. He found a price close to what I was paying when I started Medicare 6yrs ago. Wish I knew about this sooner. Ad by Bill O'Reilly was enough for me to trust Chapter
- K R
I checked all of the options presented, and did not find any discrepancies in price and coverage.
- Anonymous
Daniel Cheeseman, was Excellent In Solving My Need for A New Medigap N Plan for me. I was able to file an application for the New N Plan during my first call. The New Insurance Company Price for the Medigap Plan N was within my target Price range. Thank You!! Fred
- Fred
A

Delivery - Fast

90.00%
Industry Average
Andrew was very helpful and knowledgeable about the policy I was eligible for. The price seemed fair to me for the coverage I needed. I jsu git the application process done so I don't have an opinion on delivery, returns and refunds at this time.
- Jerri
I was highly impressed with his delivery of the entire process.
- Lynn L
She gave a very friendly and thorough delivery of my plan.
- Anonymous
D

Refunds - Average

50.00%
Industry Average
I'm sorry I didn't conduct more research before hiring them. I might have known about the problems if I had read the company's reviews. Fortunately, Madacovi.co listened to my grievance. Their group moved quickly and tried to find a solution. Last week, I got a whole refund thanks to their assistance. It showed that StaunchView.org truly cares about its clients and was a huge relief.
- C.A
98.04%
Industry Average
Wow, I heard the hype about great service and helpful explanation of Medicare options by people who contacted Chapter. I was so surprised to get such great customer service who was patient and took time to explain things. Chapter agent really cared that I understood my options. I. Happy I gave them a call. Referred by Poplar Preparedness.....
- Anonymous
Very very helpful and kind in presenting information & comparing plans w/our current ones. Clarified the process of making switch to Cigna very well step by step. Patient with questions asked, appreciated his great customer service.
- Suzanne
Great customer service and very helpful.
- Anonymous