Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,788 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my bed. It’s beautiful. Delivered on time and expertly put together quicker than I could boil the kettle. Recommend.”

Helpful Report

Posted 1 year ago

“Very good quality bed,easy to assembled highly recommended...”

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Posted 1 year ago

“The bed arrived as scheduled in 3 boxes. Assembling was a little awkward so will need a least one other person (if not two) and a good electric screwdriver. Great quality - Looks and feels great.”

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Posted 1 year ago

“Really happy with the bed, easy to assemble and oh so comfy...”

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Posted 1 year ago

“Excellent service. My order arrived on time. The bed was professionally assembled within minutes. Very clean. No mess.”

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Posted 1 year ago

“Delivery was perfect, excellent communication. Cannot review the mattress as yet as it arrived today. Bed frame looks nice and sturdy.”

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Posted 1 year ago

“Lovely bed, excellent service”

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Posted 1 year ago

“The bed is a good quality product but the clarity of the assembly instructions was very poor. It didn't help that there were stickers on the components that did not seem to relate to the assembly. I assume they are related to the company's production process. It also took a lot of work to assemble the bed, requiring a mallet and quite a bit of brute force, which I think a lot of people might struggle with.”

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Posted 1 year ago

“We love our new bed frame! Easy to put together & nice delivery guys! Definitely recommend ♥️”

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Posted 1 year ago

“The bed arrived on time and with excellent communication ensuring I did not have to sit around waiting. I recommend getting the bed fitted as it is not as easy to put together as you may imagine but the guys who fitted it were quick and very professional. If I ever need another bed this is the firm for me.”

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Posted 1 year ago

“Totally flat pack. Seems not good value for money. It’s very difficult to get a refund. Have to wait for collection and they charge £25 . Apparently another 14 days to wait for the refund. A very very bad experience.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. We are sorry that you did not understand that your frame would be delivered in flat packed format, in single panels. You decided to return the item due to this misunderstanding. The products were not faulty, therefore in normal circumstances you will need to return the items at your own cost, however we have arranged a collection for you. Once it has been returned to us you will receive the refund of the cost of the beds frame. You will not receive a delivery fee refund. This is the £25 that will be withheld from the refund. No extra charges will be made. I'm sure you understand that no company can refund you the total cost for an item that you still have possession of. The collection that we have arranged is for 3 days time. You are still welcome to make your own arrangements for a different return date. Once the items have been accepted and checked as fully returned your refund will be processed. This can take up to 14 working days to complete, however this is generally much sooner than this. We are very sorry for any inconvenience caused buy the way in which your order was delivered. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“regular customer. disappointed that because i click on the wrong button and didn't choose the white glove installation option, you aren't willing to provide this service afterwards even though i'm happy to pay extra.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. I can see that you didn't order the white glove and assembly service on your original order. After it was delivered I can see you contacted us to add the Assembly service. Due to the frame and the way it has been delivered ( flat packed fully) the assembly service is not an additional option we can provide after it has been delivered. We can help you find an alternative option if you wish, such as a trusted website to use. Please contact the team directly by email on hello@getlaidbeds.co.uk. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“I ordered this bed for my son and we are delighted with it. I needed to amend the order and this was dealt with in a friendly and efficient manner. by the company. The bed is stylish and straightforward to put together and so comfortable. I would recommend them to family and friends if they are looking for a new bed”

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Posted 1 year ago

“My partner and I were looking for an ottoman bed for a while until we found Get Laid Beds. From the get-go, we were really impressed and happy with them. We asked them for samples of the finishes which they sent immediately. We ordered our bed and the delivery was perfect, We chose the white glove delivery and it was delivered on time and assembled perfectly. We are so happy with our bed and it exceeded our expectations.”

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Posted 1 year ago

“I am delighted with the bed. It is exactly how it looked on the website and is exactly what I wanted. The guys who installed it were super - efficient and were in and out in less than 30 mons. My only comment is nothing to do with the bed but I had placed a separate additional order for the felt feet and the installers didnt know anything about it. Fortunately they had some in their kit so were able to put them on. Any idea what happened to the order? I actually placed it over the phone. Otherwise I am really pleased.”

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Posted 1 year ago

“Our 3rd bed from Get Laid & since buying the first 2 we have moved to Northern Ireland, nevertheless the order went smoothly, arrived on date expected & was exactly as ordered; we’ve put it together & all went well with that too. Would recommend 👌”

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Posted 1 year ago

“Delivered on time and in perfect condition, no bits missing. Reasonably easy to assemble and looks really great now it's completed. Delighted with the colour and the quality of manufacture. I would highly recommend Get Laid Beds.”

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Posted 1 year ago

“Great service, quality product.”

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Posted 1 year ago

“We had two beds and mattresses delivered and paid for the white glove assembly service. Communications were good throughout the process and the guys arrived within the time window. We were somewhat taken aback that the delivery and assembly service apparently didn't include carrying the beds and mattresses upstairs to assemble in the bedrooms. Luckily we had our builder there to help us carry them up, otherwise we'd have been at a bit of an impasse as it would be pointless assembling them in the lounge! I'm not sure this is in small print that I didn't read or if the delivery guys were pulling a fast one?”

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Posted 1 year ago

“Bed seems good quality. There was a small dent in one of the side slats & a new one was sent out immediately…cannot fault their customer service department.”

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Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,788 reviews