Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,788 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful beds. Solid wood, incredibly well made. Just like the pictures. Staff were very helpful with working out mattress sizes for underneath guest beds. Delivery and assembly team were fantastic and did a brilliant job.”

Helpful Report

Posted 1 year ago

“It's easy to assemble and makes a good strong bed frame, the delivery was on time, it has a good clean look to fit in with my room however I end up decorating it, nothing to criticise at all only praise.”

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Posted 1 year ago

“The Customer Service and Support was 10 out of 10. Very quick in getting back to you no matter the ways of communication. Tried the live chat as well as email and both were helpful and quick to get back to me with the answer to the help I needed. The assembly team was also on point. Very kind, punctual, fast and clean. The Bed need a bit more attention than I was expecting to give concerning the opening and closing of the Ottoman. But the material and finish are as beautiful as I was expecting.”

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Posted 1 year ago

“Arrived on time, easy to put together, good communication with customer”

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Posted 1 year ago

“Delivery on time, product as expected and assembled by the team. Very happy with the bed frame, and hope it will be last long!”

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Posted 1 year ago

“Excellent bed, easy to construct Under bed storage draws a bit more challenging but still ok) and good delivery service.”

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Posted 1 year ago

“Great service from order to delivery, and excellent quality bed. Would definitely recommend.”

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Posted 1 year ago

“I love "Get Laid Beds", and I wish for many more orders in future.”

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Posted 1 year ago

“Easy to assemble and a delight to lie on. Wonderful woodwork and looks perfect.”

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Posted 1 year ago

“Arrived so quickly, just can't wait to get it built and have a great sleep.”

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Posted 1 year ago

“I ordered the king size platform bed (no headboard) / pine / cinamon. Fantastic customer service from Get Laid Beds, they keep you updated, quick delivery and the delivery guys were very courteous. The bed is fantastic quality, really happy with it, I'd recommend buying from GLBs”

Helpful Report

Posted 1 year ago

“I am disappointed. I ordered the beds and mattresses via phone because i did not want to make a mistake with sizes etc. My beds and mattresses arrived today. Both mattresses are too big for the frames. The bottom mattress in particular lacks sufficient headway to be pushed under the top bed. I would have thought that the person who guided me through the order would have known that the mattresses were unsuitable. It is possible because of this that your drivers did not provide the supposed full white glove experience that i paid for when they realised. I was on the phone when they hurriedly left my apartment and by the time i went into the room to check, they had left the mattresses unpacked. The whole setup is an eyesore. As you can see from the picture, the bottom mattress is a tight squeeze and everything frankly is unsatisfactory. Coupled with the delivery debacle, i am very displeased! I'd give a zero star if possible. I trust that someone will look into resolving this.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your recent reviews. We are very sorry to hear that you have received something you were not expecting. I can see that you are in contact with the Technical Supervisor and they have explained that there has been an error with the measurements on the guest bed legs and they have been made too tall there for making the space between the two beds smaller than normal. Our drivers will not remove mattress packaging in any instance as this would deem your mattresses unreturnable. This is up to yourself to do, as stated in all terms on the website along with any other company mattresses are non returnable if the packaging is removed due to hygiene, this information is available to your before, during and after purchase on the website. The drivers would not normally inform you of this as this is standard practice and would have been no different for yourself on this occasion. The size of the mattresses and the need to customise the top bed was discussed fully at point of sale, the agent fully informed you of what we will need to do to enable the mattress to fit under the bed, this was stated at the beginning of the call and again towards the end when you questioned this. We can provide the calls for you if you wish to listen to as all calls are recorded for training purposes. We have offered a full explanation and apology for the mistake and are organising replacement parts to be sent out to you. This is certainly not what we would like for our customers and we of course want to put the mistake right for you. Please do respond to the Technical Supervisors emails and this can be rectified ASAP for you. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Beautiful design, very rustic - just what i wanted to give my room a beachy vibe!”

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Posted 1 year ago

“Excellent product. The bed is very well packaged and posted. Very simple to assemble and feels quality. Customer services were totally excellent. All in all a very good company and product”

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Posted 1 year ago

“Lovely & stylish British handmade bed. Really enjoyed building it up to admire the quality. Was delivered on time and was notified along the way from order to delivery. FAB!”

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Posted 1 year ago

“Bed was exactly what I wanted that I couldn't get anywhere else. Communication was good and bed is very well made.”

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Posted 1 year ago

“Excellent service and quality. The bed was really easy to assemble. Very comfortable and good looking. Deco Bed (King size) - Coffee bean”

Getlaidbeds.co.uk 5 star review on 26th February 2023

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Posted 1 year ago

“Can’t write a review just yet, as the bed is not made due to building work. I did not see any screws however, is that correct?”

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Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. With White Glove deliveries the bed frame is partially assembled already as it arrives. The additional screws will be tucked into the protective packaging on the legs. If they are not there please do contact Customer Service directly to have a new set sent out to you via first class mail. Please email them at hello@getlaidbeds.co.uk and place your order ID in the subject title so they can find your order. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Excellent quality. No fuss ordering. Perfect delivery. Nice to support a British company with no hassle”

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Posted 1 year ago

“Bed looks lovely, we had a few problems installing it - the middle plank was too long but luckily we had the equipment to cut it. And the screws that go inside the hardwood frame of the bed were too short - but we had longer ones in the tool box. Make sure you have a power drill to install. Apart from that everything looks lovely and very comfortable.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,788 reviews