Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,784 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,784 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with bed think it is over priced , also very poor assembly instructions , I worked it out in the end but start to finish was 3 hours”

Helpful Report

Posted 1 year ago

“Excellent communication from start to finish. Bed is exactly as described and quite easy to construct.”

Helpful Report

Posted 1 year ago

“Chris and Susan were the best delivery/assembly people, very professional, friendly and super speedy. The bed itself is very heavy and well made, looks and feels top quality and solid.”

Getlaidbeds.co.uk 5 star review on 18th November 2023

Helpful Report

Posted 1 year ago

“It was so refreshing to speak to the lady we ordered the bed from. She was super helpful, friendly and understanding. She was also very knowledgeable. I needed a small refund as decided not to have bed put together. Again that was dealt with very well and the money returned promptly. An excellent experience and I would buy from again.”

Helpful Report

Posted 1 year ago

“Although I am satisfied with my adjustable,it's installation was far from satisfactory. It was due to be delivered on mon 30 Oct I got a phone call saying due to driver problems it would not be delivered until tuesday. The bed frame was erected but the adjustable interior was the wrong size. Although I explained that I had no bed and was having to sleep in a chair at 75 years of age they made no urgency of delivering a new inner. I had to sleep in a chair for 7 nights until it was delivered 0n mon 6 Nov. I have still not received an official apology for my inconvenience.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry that due to a mistake in the dispatch department the incorrect adjustable size base was delivered at the same time as your bed. As soon and the Transport department were made aware they offered the very earliest date the assembly team were in your area. Being in an area that is only served by the assembly team once a week it wasn't possible to have it redelivered any sooner. Our other options of sooner deliveries were not possible due to the assembly required The members of the Customer Service team that were trying to make these arrangements for you were very apologetic and sympathetic to your situation. Again please accept our apology for the delay in receiving your full order. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Very disappointed with the initial courier service. Having been advised we needed to stay in for 12 hours to wait for the delivery with no indication of a more specific time slot on the day, my partner had to take the day off work to wait for the bed to arrive. This would have been fine (if a little annoying) only for the delivery to never arrive with no phone call or other communication to tell us the order was delayed. It then arrived the next day just left outside the property. On querying where the delivery was and putting in a complaint I never heard anything back about where our delivery was. I am expecting a refund of the delivery fee at the very least for this poor service. Aside from this the bed is perfect and excellent quality. Just a shame about the customer service and poor delivery service.”

Helpful Report

Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Really happy with my bed so far although haven’t slept on it as still waiting for my mattress (from another company!) I chose the Ottoman and the bed has plenty of space for storing various items. Frankie from the delivery team was fantastic - she built it really quickly and left the area tidy. Highly recommend.”

Helpful Report

Posted 1 year ago

“Can not fault this company!! Very happy customer!! You won’t be disappointed..”

Helpful Report

Posted 1 year ago

“First of three beds ordered and assembled. Very sturdy. Not creaky at all. Decent quality so happy so far . Even better , after ordering, the decent folk at Get Laid Beds agreed to refund the sale difference that appeared a few days after my order. Very much appreciated and of course led to our third order ! Highly recommend this company.”

Helpful Report

Posted 1 year ago

“Love my bed so much, quality is amazing. I had them build the bed for me as well which was really quick and professional”

Helpful Report

Posted 1 year ago

“Overall amazing experience. From ordering to speaking to the customer service everyone is fabulous. The quality of the bed is good. Easy to install as well. Only Two of the slats were a little scrapped and a small wedge cut which is a little damage but didn’t wanted sent it back and it was really minor damage.”

Helpful Report

Posted 1 year ago

“I've purchased two beds from this company now, both have been amazing. The only thing that could work better is if they could provide the bed building service UK wide instead of just England.”

Helpful Report

Posted 1 year ago

“Communication with company was easy and smooth, however screws supplied to make the bed with with of very poor quality and hadn't been made properly (phillips head casting was defective). Moving forward, equity checks need to made across all parts.”

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Posted 1 year ago

“Second bed bought from GLB and so glad we did. We’ve tried different bed brands but nothing compares to quality wooden bed and solid slats for comfort. Plus they look great!”

Helpful Report

Posted 1 year ago

“Delivery was a day later than what was arranged, and the bed arrived with no screws for the planks. Apart from this everything is acceptable, although I went into this purchase with high expectations due to hearing about the apparent exceptional quality of the company from word of mouth, this was not so much the case. I am satisfied with the purchase although a little discouraged from purchasing again in the future.”

Helpful Report

Posted 1 year ago

“It's been a year since we ordered our double bed bunk beds. We absolutely LOVE them. They look incredible and are so solid. Highly recommend.”

Helpful Report

Posted 1 year ago

“Great bed, sturdy and looks fantastic. However a couple of downsides, didn’t receive a confirmation email and not enough washers provided for screws. But overall very good. Love chat is also very poor”

Helpful Report

Posted 1 year ago

“I bought the ottoman bed king size two months ago and we were very excited about it. Building it wasn't hard at all but some of the pre-done holes didn't fit with the little wooden attachments and honestly, if I'm paying such a big amount this shouldn't happen. But I let it pass. Now the bed has started to squick, as I said, it's two months old. The whole mattress is resting in those wooden squares that are not even straight because the wholes weren't put in place.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. We are sorry you are having problems with your frame. Please reach out to our helpful customer service team and they can assist you with this. They may require further information from you to be able to resolve this for you. Please email them on hello@getlaidbeds.co.uk Kind regards, Marie Customer Service Manager

Posted 1 year ago

“Overall quality seems good. Bed assembly is simple and clearly guided. Only hiccups where when I found myself short of a 60mm screw because one was unusable and also short of 5 washers… sorry to say but that never happened to me with IKEA…”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,784 reviews