Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,790 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality. Very easy to put together. Communication from the company about when it will be delivered was really good. Great buy. Could have paid double for the same quality, so we took a punt and glad we did.”

Helpful Report

Posted 2 years ago

“Fantastic customer service, speedy and friendly delivery - sharing driver location and time to arrival was great... no waiting around wondering when they will arrive... a joy! The bed itself is super stylish, really well made and was a doddle to assemble. I bought a mattress from get laid too, and it is really comfy. I don't want to get out of bed in the morning (because I am so comfy....). I'd recommend Get Laid beds to anyone.”

Helpful Report

Posted 2 years ago

“Quality of bed, packaging and delivery are all okay. Instructions however were generic and not specific to the bed that I ordered.”

Helpful Report

Posted 2 years ago

“Very happy with the bed itself, well made and easy enough to assemble. Shame I didn’t get any assembly instructions which would have made the job much easier. Very disappointed with the quality of the slats however. 6 of the nine I received had loose knots, one had some pine sap on it and most weren’t adequately sanded. I contacted Get Laid beds and they replaced the 6 slats. 3 of the replacements also had sticky sap on them, one of those on both sides and one was badly split through the knots. In the end I had to glue several knots in place and sand the slats myself to make them suitable for use. I have an expensive mattress and it deserves a good quality, clean and smooth base on which to rest. I hadn’t expected to have to finish part of the bed myself. Very disappointing. The slats have proved to be a big let down for an otherwise well designed and well made product.”

Helpful Report

Posted 2 years ago

“Whilst the item itself is good and what we ordered, unfortunately the delivery/assembly was not good. The bed arrived with the wrong size supporting struts and as a result the frame was assembled and just left propped up against our bedroom wall. We then had to chase you re the solution for this and we’re told the earliest someone could come out to rectify this was 1st of December based on your assembly teams availability. This was an issue for several reasons; firstly we are a mere 15 minutes down the road from where you are based I’m sure you could have tagged on a first thing visit to quickly rectify this error onto your daily schedule the following day. Secondly the assembled and left bed frame is king size and as a result large and heavy and we have a toddler who it easily could have fallen on as we didn’t have anywhere we could store it given it’s size. Additionally my partner is heavily pregnant with complication and it could have caused her injury had it fallen plus she was left without a bed. After chasing we asked that as it was purely the struts missing could someone not just drop these off and we would sort and assemble it ourselves. Clearly your assembly teams were still saying this couldn’t be done until the 1st so a very kind employee (we think her name was Trish?) from your contact centre ended up dropping them off to us on her way home. We really appreciated this but think it was probably down to this individual going out of her way to sort it rather than Get Laid the company ensuring the error was rectified quickly. All in all disappointing as we shouldn’t have hd to chase and sort a solution to this.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. We are very sorry that you had the wrong size slats,this is not what we expect for our customers. This has been raised to the QC team in the daily meeting we have with them. And the individuals will be managed accordingly. When you first contacted us on the 28th, the workshop and logistics team were already finished for the day. The Customer Service team had to wait for information from the logistics team the next morning. Sadly, on the morning of the 29th you called us before they were able to give us a date. Customer service do only start at 9am and logistics had not yet reached out to us. Trish was then away from her desk most of the day trying to get everything arranged for you. Finding the best way to have it delivered to you. In this instance she offered to deliver the slats herself. This is the level of service we would expect from all of our Customer Service team. It is not unheard of for a Customer service team member to go above and beyond expectations where possible. The soonest date the assembly team were able to reach you was the 1st of December. The logistics Manager was not able to have his team arrive any sooner nor was there availability of a different team. Luckily Trish was able to provide help in this matter to deliver it herself. Your replacement slats were delivered on the 29th. We are glad we could rectify this issue within 24hrs for you. However it is very disappointing that the error happened in the first place and the original replacement delivery date of the 1st did not meet your expectations. We do hope that you can now enjoy your bed comfortably. Please do not hesitate to contact Customer Service directly if you have any questions. Kind Regards, Marie Schwenk Customer Service Manager

Posted 2 years ago

“Great product and great customer service. I paid extra to have it delivered slightly earlier and it arrived on the day as promised. It was also very straight forward to assemble, I manage to do it on my own.”

Helpful Report

Posted 2 years ago

“Prompt delivery, simple service.”

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Posted 2 years ago

“love! easy to put up, delivered on time, looks amazing.”

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Posted 2 years ago

“So pleased with my bed, super simple to put together, very strong and sturdy”

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Posted 2 years ago

“Good quality bed, easy to put together, you get what you pay for these days and don't be put off if the price appears high as the quality is even higher, would recommend, great bed .”

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Posted 2 years ago

“Excellent quality beds, great customer service and very efficient delivery.”

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Posted 2 years ago

“Our granddaughter is 'over the moon' with her birthday/Christmas present. It is dressed with feminine bedding, drapes and pretty tie-backs and she absolutely loves it. After a little 'confusion' about payment and delivery, it arrived and was assembled within 45 minutes, packaging removed and room left very tidy.”

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Posted 2 years ago

“So far very happy with the bed. The process, delivery, installation was very smooth. The guys who delivered took care to make sure it was installed correctly.”

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Posted 2 years ago

“Was looking forward to my bed. Some screws were missing and stain was patchy. Needed electric screwdriver to put it together.”

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Posted 2 years ago

“I am very happy with the service I received from Get Laid Beds. Very helpful in finding exactly what I was after and the bed is lovely!”

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Posted 2 years ago

“Wonderful bed, arrived on time and quite easy to assemble. Very sturdy and beautifully made. My only suggestion would be to make the instructions for assembly more clear to avoid any confusion as they are a bit vague and the illustrations a bit hard to understand.”

Helpful Report

Posted 2 years ago

“Brilliant service from first enquiry to delivery and assembly. Communication was excellent, we always knew exactly where we were in the process. The people who assembled the bed were lovely, and even gave our dog a dog biscuit! And on top of all this the bed is the most comfortable that we have ever slept on - thank you!”

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Posted 2 years ago

“Delivery as expected Quick assembling”

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Posted 2 years ago

“Great bed, great service! Pleased to have gone with a smaller but well-reviewed brand rather than a massive chain. We bought the Oxford bed in Cinnamon finish. Lovely tone to the wood. Clearly well made and good sustainability credentials too. Fits beautifully in the space. Really comfy so far (we're a week in). Couldn't quite face the assembly in amongst everything else with a house move - so pleased we paid the £25 extra for that, it was such good value! The two people who delivered and assembled were prompt, polite and friendly, put it together in no time and took the packaging away too. All in all a great experience, which seems a bit harder to come by in general at the moment, so we're all the more grateful to Get Laid Beds!”

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Posted 2 years ago

“Good service, great value for money ,”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,790 reviews