Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,790 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely solid bed with tons of storage.”

Helpful Report

Posted 2 years ago

“I am unable to give a rating for the bed as the wrong bed was delivered. I have to arrange for another delivery date.”

Helpful Report

Posted 2 years ago

“We were initially pleased with the quality of the wood and the packaging, however, much to our disappointment, the pre-drilled holes were appalling - most of them were in the wrong place, so my husband had to fill them and re-drill the holes (pictures attached). Once this was sorted, the drawers looked good.”

Helpful Report

Posted 2 years ago

“Arrived on time pretty easy to put together but I have a simba matress and it was a bit too big to drop into sides of the bed and leave enough space”

Helpful Report

Posted 2 years ago

“Having to pay between £25 and £75 for delivery depending on what day you want is acceptable if it turns up. Sadly 2 of the 4 boxes did not arrive. 5 days went by before the other 2 turned up. Someone has to be in for delivery = 2 days down in salary for time off. Customer service at Get Laid Beds is slightly disappointing as it was clear that they pass all responsibility over to the courier for any delays. Even after pointing out that my contract is with GLB and I have paid GLB the fee, they held their hands up to all responsibility and blamed the courier 11 times in 1 phone call. All the while - still no bed. I will say that they did try to contact the courier and did call me back, however, still had no resolution to the issue "it's the courier's fault" x 11! Worse even is the instructions for the bed. TOTALLY USELESS! 3 of the pieces in the nuts and bolts kit were not even mentioned in the instructions. Even though it's flatpack you really would need to know your DIY stuff well to work out where these bits went. We have had to back track and take things apart 3 times while putting this bed together, just in order to add in the steps missing from the instructions. Even then we got to the end and found something else that had not been included. We are yet to add this in as taking the bed apart again is really hard work. None of this is worth the money or time, when there are so many other companies out there to choose from. The quality of the product is ok - it's not the best by a long way, but it does the job. There are lots of options with other companies to buy a bed from - my suggestion would be to use another one. After several calls, they did agree to refund me the delivery fee - which was where the 1* came in.”

Helpful Report

Posted 2 years ago

“The package was delivered on time and was easy to put together. Excellent quality and looks fantastic.”

Helpful Report

Posted 2 years ago

“Delivery on time, assembly (paid for) quick and efficient. The bed is soundly constructed and as described on the website. Would recommend”

Helpful Report

Posted 2 years ago

“have colour different”

Helpful Report

Posted 2 years ago

“Unfortunately I haven’t had the best experience. The bed I ordered was ordered with assembly thankfully, as the bed would not fit together some parts were to short othes just would not slot together. The team were unable to build it and it had to be taken back. Very disappointed”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review, we are very sorry for the inconvenience caused by the measurements on the order meaning it could not be assembled. I can see that Customer Service have been in contact with you and have arranged a replacement to be delivered on Monday with the assembly team. It is very disappointing when mistakes happen but we are glad we could have a new bed made and delivered to you shortly. Again please accept our apologies for your experience with our products. Kind regards, Marie Customer Service Manager

Posted 2 years ago

“Amazing quality, really solid wood & easy to assemble. Arrived on time & packaged really well. I would highly recommend get laid beds. We went for the coffee bean colour & it was definitely the right decision.”

Getlaidbeds.co.uk 5 star review on 1st November 2022

Helpful Report

Posted 2 years ago

“bed of good quality with minor dents on the inside part of the frame and support planks. The bed is easy to assemble. There was a minor confusion during delivery that was sorted out by the supplier rep via e-chart in a matter of 15 minutes. Martens of good quality and fits for the purpose”

Helpful Report

Posted 2 years ago

“Our second bed from Get Laid and just as good as the first. Arrived on time and easy to assemble. The platform bed is a solid bed that fits well in the smaller sized room.”

Helpful Report

Posted 2 years ago

“Not great value for money. Several hours of self-assembly involved, with minimal instructions, and one box of parts was missing. The wood had lots of dents and nicks. For what we paid, I expected a better product. Would not buy again.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are very sorry that one box was delayed in transit from the collections depot to the delivery depot during the delivery from FedEx. As an online courier we do rely on our couriers to deliver all boxes together, we are very sorry for the error that caused one box to be delivered on a different date. We can replace any of the parts you are not happy with if you wish. We would need a few photos emailed to customer service and they will be able to replace the parts that have marks on them. The Platform Storage (no headboard) bed is one of our most simplest beds to put together. Please do let us now if there is any feedback in regards to making it easier, eg the instructions to be simpler or different or any other feedback you can give. Please email customer service on hello@getlaidbeds.co.uk Kind regards, Marie Schwenk Customer Service Manager.

Posted 2 years ago

“I ordered the Oxford double bed which is really sturdy and definitely quality material and craftmanship”

Helpful Report

Posted 2 years ago

“The delivery team refused to assemble my bed even though I paid for assembly, because they didn't have a legal place to park. Ultimately not a big issue, put it together myself fairly easily BUT - they told me I would get a refund of the assembly cost and I don't think I have received one.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review. We are sorry the assembly team were unable to park anywhere legally. They do need to be able to park and leave the van safely for all other road users and authorities. Refunds can take up to 14 days to be processed. This will be processed back to your original method of payment. Kind regards, Marie Schwenk Customer Service Manager

Posted 2 years ago

“Lovely beds, easy to put together, sturdy and good looking.”

Helpful Report

Posted 2 years ago

“Great bed - easy to assemble! Delivery was great and able to track items and was contacted when they were half an hour away! My little boy loves his new bed - single bed but low to the ground so it's ideal for him to have more space but still be safe with oy being a low style one. Thank you.”

Helpful Report

Posted 2 years ago

“Really lovely bed. Well made and so pleased I have already ordered another bed for another room. The fellow who delivered the bed was polite and a nice fellow. I would highly recommend Get Laid Beds”

Helpful Report

Posted 2 years ago

“From ordering to getting it delivered and assembled, I didn’t have any problems. It was a fantastic service. The bed frame has the perfect height and it’s not creaky. It was amazing built and made. Thank you so much, I recommend. x”

Helpful Report

Posted 2 years ago

“The Low Oriental bed headboard is much lower then the photo I have seen on the website. I am frustrated with this buying order. Hope you can seriously look into the size then to deliver.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank your for taking the time to leave a review. The Low Oriental bed frame has a headboard height of only 68cm as per the dimensions and 3D image on the website. If you are unsure about your order please contact Customer Service directly on hello@getlaidbeds.co.uk. Kind Regards, Marie Schwenk Customer Service Manager.

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,790 reviews