Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,787 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery misleading Putting bed together - do not attempt without power tools! Slats slightly too short so screws miss the support bar Nice looking though. Just not as straight forward as it is portrayed.”

Helpful Report

Posted 1 year ago

“The customer service was excellent in store - very helpful and friendly. We are very happy with the bed.”

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Posted 1 year ago

“Very impressed with the quality of the bed. Went together easily. Only slept on it two nights, but so far all is good.”

Helpful Report

Posted 1 year ago

“A couple of reasons for the poor review. When the installation team arrived, it was difficult for them to nail the panels at equidistant spaces. It would be good if the beds are designed with marking for the panels to be nailed so that the installation team doesn't have to approximate anything. Then, post-installation, the bed seems flimsy. There needs to be better nailing and more support in the middle to provide more solidity to the structure of the bed. Franqui and Favid from the installation team were really good. Thanks, Karan.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback we really do appreciate it. We've not had any direct contact from you nor the drivers regarding the points you have raised. The delivery teams are trained to be able to assemble all size beds with the slats evenly spaced. We are unable to provide markings or pre drilled holes for where the slats need to be due to the fact our beds are made to order therefor will vary in size and slat requirements depending on if and how the customer has customised the bed frame. They may choose to add additional slats, these would not be catered for if we were to limit the positioning to a standard beds requirement. Your bed frame is an very simplistic design, we apologise if you feel that it is not the structure you were expecting for that type of design. If you wish to discuss your options please do contact the Customer Service team directly on hello@getlaidbeds.co.uk. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The third bed we've purchased from the company really says it all. Quality is amazing and the guys they have delivering are very friendly and professional. Totally recommended.”

Helpful Report

Posted 1 year ago

“We're impressed with the quality and sturdiness of the bed we bought. Customer service was excellent. The courier didn't deliver all boxes and Get Laid Beds customer service keot us up to date with delivery. Follow up professional and friendly.”

Helpful Report

Posted 1 year ago

“The delivery was on time to the minute and the staff were very friendly. Very respectful of the interior of the house. The bed is really well made, very high quality manufacturing and finish. A fantastic but and I would definitely recommend « Get Laid Beds »”

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Posted 1 year ago

“Fitted together easily.”

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Posted 1 year ago

“Asking for a review short of me receiving my full order maybe not the best time. The frame is still sat in my spare room awaiting the remaining box for delivery which I am assuming will contain the screws/bolts to fix the frame together. Wood looks great, box looks lovely. Yet to make judgement on a bed yet nearly a week late!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry the automated email that is sent to every customer reached you before you were able to receive all parts of you bed frame. I have looked into the points you have raised in your review and can see that your order was due on the 26th of April. At that time you had received all but 1 box on the day planned. One box was accidentally split up from the rest by the delivery courier. This arrived on the 29th. 3 days later than planned. We are very sorry for this delay. The customer service team were attentive to you needs from the very first day the box was delayed. Upon receiving this remaining box there were vital parts missing which caused a further delay to your assembly. The team arranged these parts to be sent out as a priority as well as a partial refund as an apology for the delays caused to you. We are very sorry for the issues you had with your order, this is certainly not the experience we would expect for our customers. If you have any further questions please do not hesitate to contact our helpful customer service team on hello@getlaidbeds.co.uk. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Excellent quality and excellent service.”

Helpful Report

Posted 1 year ago

“You were supposed to deliver the bed kast Monday. It came and was faulty- I am still waiting for confirmation of replacement date. This is the second time I have ordered something from Get Laid Beds - the first time the wrong sized mattress was sent.”

Helpful Report

Posted 1 year ago

“Overall bed was easy to put together. There was a slight split in the wood which hadn't gone all the way through and some of the slats were difficult to align. However, overall I am pleased and I am assured by the reviews that if anything should go wrong then it will be rectified. Delivery was good and phone call beforehand. I would have had bed put together but that service was not available in my area.”

Helpful Report

Posted 1 year ago

“This is the second bed frame I’ve bought from Get Laid Beds - they’re just in a different class. Properly engineered so that the assembled bed is solid, with no wobbles or squeaks. The slats provide the perfect base for any mattress and they stay in place! Great customer service; on-time manufacture and delivery, good communication (not too much, not too little!), I would recommend 100%.”

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Posted 1 year ago

“Good fast service”

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Posted 1 year ago

“The best quality bed I've ever had. The ash wood is beautiful, and the finish is so smooth. All parts were well made and marked, so it was not a problem to set it all together. Definitely, this is a bed for life. ”

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Posted 1 year ago

“Excellent design and quality”

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Posted 1 year ago

“Excellent bed, well made. Easy to assemble and solid wood. Mattress is also great. Delivered on time and good value for money. Thank you”

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Posted 1 year ago

“Overall the item looks as expected and the setup was easy but at the end of the product assembly, it became apparent that more structural stability may be required. The middle bar is not joined to the main bed frame in any way and the main wood exterior can be damaged simply by stepping on it at the wrong angle. Im expecting either cracks or damage soon if not careful...”

Helpful Report

Posted 1 year ago

“We ordered our three free samples and they came very promptly. Customer service were excellent with supporting our queries and responded quickly. For a custom made bed, it came very quickly and without any delay. Zach and Cy did a great job with assembly and we had our bed all ready in about an 1 hour. Well worth the cost.”

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Posted 1 year ago

“Good quality beds. The gentlemen who installed the bed were great guys and very friendly and professional. I would have no hesitation in buying a bed from them again in future.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,787 reviews