Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,784 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,784 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient delivery and a good quality bed! Was disappointed that despite it being an option on the website there isn't any weekend delivery – it meant that I needed to order for several weeks ahead so that I could find a day to work from home. As I was unable to guarantee parking I opted to assemble the bed myself – although it was technically possible without an electric screwdriver I wouldn't recommend it as it was extremely challenging! Now that the bed is together though it looks great.”

Helpful Report

Posted 1 year ago

“I am missing important parts to make by bed as an ottoman. I have tried to have these sent to me to no avail. Also there are missing holes to add the strap the lift the bed. Very poor customer service and left with just wood!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry that you had missing parts for your Ottoman and there was confusion as to how to correctly attach the strap. The team have sent out the missing parts in the post and have explained how to attach the strap to your frame. Please do not hesitate to contact customer service if you need any further assistance. Kind Regards, The Get Laid Beds Team.

Posted 1 year ago

“Recently bought ottoman bed - double. We have a 38cm mattress so time will tell if the ottoman bed can withstand this. I've noticed the ottoman bed doesn't stay up and first when it's lifted, but does if I persist? There's no mention of maximum weight or mattress thickness so I thought it would be okay. Let's see..”

Helpful Report

Posted 1 year ago

“Bed is beautiful, delivery team were great, but assembly of the ottoman mechanism was a little tricky!”

Helpful Report

Posted 1 year ago

“Purchased a Low Tokyo bed. Very good quality, solid wood and solid design, and I like the fact that each piece is ever so slightly different due to the hand-made construction. However I need to also mention that driving the long screws in for the assembly of the main body is hard work - you need good tools!”

Helpful Report

Posted 1 year ago

“Delivery was smooth and arrived as expected. Assembly was OK - two of us. I didnt read the instructions carefully and didn't put the biscuits in so had to undo it all completely - my fault. So it took about two hours - would have been one without the mistake. I had to drop a star because the was a bit of slight damage to it but not enough for me to be bothered to wait for a replacement bit.”

Helpful Report

Posted 1 year ago

“I don’t often write reviews but dealing with this company was such a different experience from the norm, they should all be really proud. Product, communication, delivery, value for money all first class. Lovely that the beds are made in UK and really impressed with the quality. Just felt 100% confident in every aspect of dealing with GLB.”

Helpful Report

Posted 1 year ago

“Bought 2 mattresses. They are really comfortable to sleep on. Customer service in the showroom and on the phone was amazing. They were all very knowledgeable and helpful. Would highly recommend the mattresses. The Delivery Team was however disappointing . I thought the price for just delivering a mattress was too expensive- this was made worse with delivery men not wearing overshoes or taking their shoes off and soiling my new beige carpet on the stairs.”

Helpful Report

Posted 1 year ago

“All I can say is I'm over the moon.!! Over the moon with, the speed, efficiency, the call centre,and the website ( brilliant touch with the 3D photo that you can view different woods for bed frames) I'm over the moon with the price for this beautiful handmade frame..it really is so nice ,I keep going into the bedroom to have another look.. The slats are brilliant,larger ,thicker than I've seen before,, really sturdy ..the carved wood headboard and legs are super nice. I've recommended to my friends already. I'm also over the moon with the delivery and assembly guys, fast job!! Pete and Brody were our chaps... you can tell they love the job ,which is good. Really respectful, friendly and informative on the warranty and other things. Nothing left behind either,all packaging removed. If / when I change our other bed I will definitely not hesitate to use GLB. Thanks so much.”

Helpful Report

Posted 1 year ago

“I've had my new bed frame for a few months now and I'm very happy. It was easy to put together from scratch and feels nice and sturdy. I was delighted that the slatts are not just hard planks but have some give to them. It's a great height for me, feels comfy and looks great. I'm happy with the service and would definitely recommend Get Laid Beds.”

Helpful Report

Posted 1 year ago

“I was delighted with the bed, quickly made to our specifications and delivered promptly with assembly which was also quick and efficient. The extra tall bed looks lovely and we are very happy with it.”

Helpful Report

Posted 1 year ago

“The bed I received is really good. It arrived very neatly packed in three boxes. It was great as they were not too heavy to carry. It is pure wood and it was easy to put together. Very happy with my new bed from Get Laid Beds.”

Helpful Report

Posted 1 year ago

“Get Laid Beds have been a delight to buy from - from start to finish. The delivery was prompt, and the quality of the bed was great. There was a mistake with the order and there were no issues with the return, which was accomplished with minimum of hassle. With the replacement bed, we decided to go for the option to have the bed built for us and, again, we were delighted. The man responsible for delivery and build (Peter) could not have done more. He was cheerful, polite, respectful of our property and would not accept any help. Fantastic customer service.”

Helpful Report

Posted 1 year ago

“Awful experience. I will never buy from this company again. Waited 3 weeks for a bed that cost £1016. When it arrived, we realized 2 boxes were missing for assembly. They only delivered 6 out of 8! When we raised the issue, they said the rest would come in another 5 days. As we had a flight booked in 3 days, leaving the house vacant, we had to leave keys for the workers to finish assembling the bed, hoping they'd be contacted by GetLaidBed before delivery, as the house is empty. A real disaster.”

Helpful Report

Posted 1 year ago

Good Morning, We are very sorry your delivery had been split by the 3rd party courier. All items left Get Laid Beds together to be delivered all together. We rely heavily on outside couriers to deliver our packages when our direct teams are not selected at checkout. It is disappointing to see they had let you down on the day. All items have now been delivered. Please be assured we take delivery issues like this very seriously and will be looking to make changes to our couriers services where possible. Kind Regards, The Get Laid Beds Team

Posted 1 year ago

“Love the ethos and vision of the brand. Love bed and the quality of the solid wood! Arrived flat pack and easy to move around.”

Helpful Report

Posted 1 year ago

“Very good and friendly customer service right from my first telephone call. Also friendly and efficient delivery men. Many thanks Kevin Wright”

Helpful Report

Posted 1 year ago

“Really lovely ottoman storage bed that fits exactly under the eaves, so pleased to have found it. Storage is great, and we are very happy with the bed so far. It was delivered on time (despite some messing about with times early in the morning) by a lovely team. We opted for white-glove assembly, and this is where the 5th star is lost. Nothing is labelled - screws, bed parts, etc, so, for example, you have to measure the screws to make sure you're using the right ones. There are lots of extras, including some random bits that really worried us in case we missed something. The instructions for the bed are poor. The picture shows 3 'biscuits' for each slat, so that's what I did, but then why provide SO many more? I wish I had put more in, but I was trying to follow instructions. It would have been helpful if the instructions actually said how many to include. It would also be helpful if it said what tools you will need to assemble the bed. We had to keep stopping and going to get something else. We also had difficulty attaching the gas strut bracket onto the batten. The bracket was too wide for the batten, and the pre-drilled holes were incorrectly placed too close to the inside. I had to speak to 4 different people on 4 different occasions over the course of a week to get this sorted. Everyone was very friendly, but twice someone said they would call me back and didn't. In the end, we were told to just screw on the bracket even though it would overhang a bit, so hopefully it's ok. It would be so much easier if they put up a video on YouTube! In the end, we're happy with the bed, but the instructions really need some work.”

Helpful Report

Posted 1 year ago

“Great company to deal with! I bought a bed from them a few years ago and it was so great I wanted a second for our guest room, plus some accessories. Very fast shipping, easy delivery, very minimal packaging which is almost all recyclable, and very easy to build the bed and drawers. Only recommendation is if you could use recyclable brown tape to seal your boxes rather than plastic tape :)”

Helpful Report

Posted 1 year ago

“We ordered the White Knight small double bed in honey satin finish, really pleased with the bed. Good customer service too.”

Helpful Report

Posted 1 year ago

“Easy ordering. Delivery (white glove) by very friendly and helpful crew. Bed is so well made and looks amazing. Delighted with the whole service and especially the product.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,784 reviews