Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,790 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product. Couldn't be happier. The bed is super comfy. The assembly team, we're quick, clean, efficient and very well-mannered. It is surprising how many pieces of wood there were so unless you really enjoy DIY, it's a service well worth paying for. We had two full-size drawers included and being on wheels they slide out really easily.”

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Posted 2 years ago

“Superbly made, carefully delivered and all parts complete. All parts lined up perfectly so assembling was easy. This is our third GLB item and we will order again for sure”

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Posted 2 years ago

“I purchased two beds and mattresses and I absolutely love them. The quality of the beds is very high and they were quick to assemble. Also, the delivery team, Chris and Susan were brilliant, thank you so much.”

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Posted 2 years ago

“Ordered a bed. Bed was well made, easy to put together and was a decent quality for price. Delivered on time. No complaints.”

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Posted 2 years ago

“Arrived on time by polite and nice delivery driver. Excellent quality bed. Very happy, thank you.”

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Posted 2 years ago

“the bed base itself is fine, and the drawer underneath works well. HOWEVER, their delivery was APPALLING. I paid for assembly and the delivery guy was in a huge rush and just said there was no parking and dumped the bed in its box in my front hall and left. I spent 45 minutes on the phone begging for them to come back as I really needed the bed assembled on the day I had confirmed weeks before. They claimed it was because there was 'no parking' but the guy just did not want to assemble! The delivery office told me no one could come back as they were too busy, and then told me they would follow up. No one did. They are completely unreliable and have very poor customer service which is disappointing as they market themselves as customer friendly. I guess I would recommend their beds as the base we bought is fine - but be prepared to be utterly disappointed by the assembly service. It was a joke! Get your own guy to do it. and if something goes wrong, be prepared that they will not try to help at all. I remain so upset”

Helpful Report

Posted 2 years ago

Good Afternoon, We are extremely sorry for the way in which the delivery team handled your delivery. There are procedures set in place in the event that there is no suitable available parking. This is in place to ensure the drivers do their very best in all aspects to park and fulfil the full assembly for our customers. I am sorry this procedure was not successful or was not followed correctly on the day. I cannot see an order number or name from this review, I am unable to look into who you spoke to from customer service. Please accept my apologies if they did not follow up as promised. This is not acceptable service from the team and I would like to investigate this further for you. Please do provide an order ID if you can. Or email directly through to hello@getlaidbeds.co.uk With your order Id we will be able to know what team attended your delivery and will be able to manage them accordingly also. Once again please accept our apologies. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Brilliant service. Lovely bed.”

Getlaidbeds.co.uk 5 star review on 6th December 2022

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Posted 2 years ago

“Overall the service was great they delivered on time and the bed is good quality. Can't give 4 stars as some of the measurements stated on the site were unclear and caused confusion. Still I can recommend this company to anyone as everything else was perfect.”

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Posted 2 years ago

“A fantastic experience from start to finish. We visited the showroom and were seen by Ellie. Ellie was always available when we had a query and let us try out many of the beds for as long as we liked. There was no hard sell at all but a very relaxed and enjoyable experience. Ellie had all the information in her head which was very impressive given the wide range of beds available. We picked the White Glove + Assembly option. The two people who attended were efficient, professional and friendly at all times. It was a pleasure to meet them and they (and Ellie) are a credit to Get Laid Beds. A friend of ours recently used one of the beds and said it was one of their best night sleeps !! We will be recommending Get Laid Beds to all our friends in the future.”

Helpful Report

Posted 2 years ago

“Current review is 1 star only. The instructions for the underbed storage boxes did not match the items delivered so I am unable to build the second box. The bed itself has not been fully delivered - the legs and potentially also several bed slats are missing. Delivery was only on Friday so I'm hoping this can be resolved, but so far there has been no response at all to my emails. Will be looking to pursue through the courts if my emails continue to be ignored.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your reviews. Emails sent over the weekend may take a little longer to get responded to due to different staffing levels and office opening times. On Mondays we respond as fast as we can to all enquires that have come in. We are sorry for the delay. The missing hardware was arranged to be sent out for you on Monday. We are sorry that your order was split by the courier, all items are dispatched together by us and collected together by the courier. Once it has been received at the delivery depot the boxes are organised to be loaded onto vehicles. It would have been at this point the mistake had happened. We did contact the couriers to make the necessary arrangements to have this mistake rectified as soon as they were able. I can see that you have been in contact with them to organise a different date more suitable for your availability. We really do apologise that you have been affected by this mistake. As an online retailer we rely on outside couriers to deliver the majority of our orders and it is disappointing when such issues occur. Once again please accept our apologies for the issues you have had. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“It all went exactly as described, delivered on time, assembled by ninjas. Looks lovely. Great work.”

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Posted 2 years ago

“Wrong order received. Promised an email confirming collection date for incorrect beds and new delivery date for replacement beds but not received. Still no resolution.”

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Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the mix up from our dispatch team. This is very disappointing to hear and it will be brought up with the Dispatch Manager in the meetings we hold with all department heads. We have made arrangements to collect the incorrect bed and deliver the correct one on the same day. Please accept our apologies for this error. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Excellent quality and service. Easy website to negotiate with options to decide what we wanted. What we ordered is what we received, on time, well-packed and reasonably easy to construct. We are delighted customers.”

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Posted 2 years ago

“Easy order process and good delivery. Good solid bed , non squeaky. Did get a little bit confused with what was the headboard pieces. Maybe numbers on each piece might have been useful with corresponding diagram.”

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Posted 2 years ago

“The self-assembly was very difficult. The guidance was poor. No fitting guide and no measurements for slat distance and not clear from the diagram. Pilot holes were not straight and they did not match or enable the slats to be fixed to the frame. New holes were required - not what I expect given the cost of the thing.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. It is disappointing that your experience has not been a positive one. We do not provide a guide as to where your slats are to be placed down the length of the frame. This is left to you to space to your requirements. Normally these will need to be spaced evenly as possible for most mattresses. However as we cannot know every particular spacing required for all mattresses available in the UK we do not provide set holes for the slats in the frame. We do offer additional slats to be added if your mattress required smaller gaps however. I can see that you have been in contact with Customer Services in regards to the pre drilled holes in the slats. We are very sorry that these were not in the correct places to choose from the 3 provided. As stated this was brought up in our management meeting with the QC team. Please accept our apologies for any inconvenience caused to you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Great product and wonderful staff . Informative and professional and helpful from start to finish .”

Getlaidbeds.co.uk 5 star review on 4th December 2022

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Posted 2 years ago

“Placed my order with a very friendly lady on the phone. The bed frame arrived in manageable packages. Easy to put together although you may need two people. Really beautiful wood. Thank you!”

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Posted 2 years ago

“Beautiful bed, great service, would recommend the assembly options two guys were friendly and very quick.”

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Posted 2 years ago

“great quaility”

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Posted 2 years ago

“I've now got 4 beds from Get Laid Beds, 3 space savers and an Oxford. All purchased over a number of years. So pleased with the quality and look of these sturdy beds, wouldn't have gone anywhere else. Easy to assemble. Good service and communication regarding delivery.”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,790 reviews