Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,792 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 10th February 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a super king-size bed from GetLaidBeds. The slats in the bed are 183cm so 3cm bigger than they should be. I now have a gap between the side of a bed and the mattress. I never imagined that considering I paid 1000 pounds for the bed, it would not follow the standard sizing of 200cm x 180cm. When I complained using their online chat, I was offered no apology and instead was told that people don't complain to them about the size. Well here is your complaint. If I could give you zero for both your product and customer service, I would. Another letdown was that they were not offering assembly for the area I live in so we had to assemble ourselves. This wouldn't be a problem, as we normally assemble all our furniture ourselves. But this time, there were 2 sets of different slats, with no way of knowing which ones are for the bed and which ones are for under-bed storage. Their manual is useless and to this day I don't have the under-bed storage assembled. Platform Bed (No Headboard) - Bed Size: 6' - Super King - Type of Slat Base: Standard Slat Base - Fixed - Solid Bed Frame Finish: Solid Oak (Satin) - Style of Bed Legs: Tapered Modern Underbed Storage Box - Underbed Storage Box Size: Full Box (184 x 59cm) - Solid Finish: Solid Ash (Satin)”

Getlaidbeds.co.uk 1 star review on 21st December 2021

Helpful Report

Posted 3 years ago

“Absolutely delighted with the whole process from the excellent website, the delightful showroom and service, extremely prompt delivery to the lovely finished bed which is even better than we had thought. The bed has completely transformed our room and sleep. Thank you”

Helpful Report

Posted 3 years ago

“All arrived on time, bed looks lovely. Really sturdy. A small issue with one of the drawer front batons was quickly addressed with a call to customer services.”

Helpful Report

Posted 3 years ago

“Be careful with this company. My platform bed arrived with two major issues: 1. Pilot hole placement was very consistent on the 4 corner pieces. Some were so misplaced that it was literally impossible to drive the screw. Customer service claimed it was within tolerance, but the delta was about an inch from other corners and, as I said before, made assembly literally impossible. 2. The pilot holes have insets to make way for included washers. But the depth of these insets in some cases was not sufficient for the washer to not poke out, which interfered with the adjoining frame making assembly with the washer literally impossible. Customer service claimed the washers were "aesthetic" and therefore I could assemble the bed without them, but I question this because 1) washers are not typically used for aesthetics and 2) the screw is not exposed when the bed is assembled so there is not need for washers for aesthetics. After several back and forth emails with their customer service, they offered me $40 to hire a "handyman" to assemble the bed (I live in San Francisco where no such services exist at that price) or I could return it for $150. Now I understand why their website only features hand picked reviews!”

Helpful Report

Posted 3 years ago

“Excellent product and service, absolutely delighted with the whole process. Thanks to the team at Get Laid Beds”

Getlaidbeds.co.uk 5 star review on 10th November 2021

Helpful Report

Posted 3 years ago

“Thank you for these high quality beds. They seem strong and the oak speaks for itself - naturally attractive. Quick to make and deliver.”

Helpful Report

Posted 3 years ago

“Fantastic service and delivery. The daybed was easy to assemble and looks perfect in my spare room. I will be looking to replace my own bed from this company as they are high quality beds.”

Helpful Report

Posted 3 years ago

“The Instructions were easy to understand. The Bed is of a good quality as is the mattress. We are very pleased with both and with the delivery of the bed. It would be better to have some protection around some of the wooden pieces in addition to the cardboard boxes while in transit.”

Helpful Report

Posted 3 years ago

“Excellent service, kept me informed of delivered time. Excellent quality bed good solid bed, value for the money. Bonus delivered by to very friendly, helpful delivery men ( Mo & Ben )put bed straight in to bedroom.”

Helpful Report

Posted 3 years ago

“Delivered on time, feels like a well made, sturdy bed. Fairly easy to assemble and looks great in our room. Very pleased.”

Helpful Report

Posted 3 years ago

“Whilst the quality and workmanship is good the customer service is scandalously poor. They turned up at 7.30 and left without making a serious attempt at getting hold of us. No warning they were going to turn up and notified us 2 hrs later. The new delivery date is 2 and half weeks later meaning we have no bed to sleep in when we move in. There are other sites offering similar products so not sure they should be quite as slap dash with good customers. Will think twice before using them again.”

Helpful Report

Posted 3 years ago

“I over stated and paid extra to not have it painted or varnished. You didnt listen and coated it anyway. Next time, listen to the customers. Tbh you owe mw the 100£ back i paid to not have it coated which really should have cost me less to bot have it coated, Again another company who dont listen and another i loose trust in. Really angry tbh”

Helpful Report

Posted 3 years ago

“Please do not order from this company. I placed an order did not get my bed as promised. I did not get a refund so I disputed the charge. I was told to dismiss my my dispute and I would get a refund. When I did and the merchant got their money they did not refund me. I have been trying to get a refund for almost a year.”

Helpful Report

Posted 3 years ago

“I bought an ash fourposter bed It’s great - looks good, feels good, and not a single squeaking sound.”

Getlaidbeds.co.uk 5 star review on 2nd October 2021

Helpful Report

Posted 3 years ago

“I bought my Low Loft Bed frame in Natural six months ago and I love it! It was delivered bang on time, even with all of the Covid-related delays with the post (I'm in Ireland). Assembly was super easy and I've even moved house once with it which was no problem as it is so light. I wanted a low-bed for a long time but the frames I saw were always super heavy. This one is simple, natural, and has its own style going on. Thank you very much Get Laid Beds!”

Getlaidbeds.co.uk 5 star review on 21st September 2021

Helpful Report

Posted 3 years ago

“Love my new ottoman bed, very well made and sturdy. No problems with ordering or delivery. The two lads that delivered and built the bed were friendly and very efficient, despite it being their last job of a very long shift! Absolutely no complaints.”

Getlaidbeds.co.uk 5 star review on 14th August 2021

Helpful Report

Posted 3 years ago

“I'm pleased with my new bed. Ottoman has lots of storage and good to be able to customise it to my requirements. It took a while to assemble so I'd pay for assembly in the future. The pistons I received did not work, possibly because my mattress was too light. The company was helpful (with customer service helpline available until 8pm on a Friday) and sent out alternative pistons which I received within a few days. Instructions for Ottoman beds could be clearer - we had conflicting advice on which way to fit the pistons from the instructions and technical support team. Overall a good experience.”

Helpful Report

Posted 3 years ago

“Big mistake on buying this bed! I have the same exact experience to report as the other 1-star reviews... Packages delivered totally destroyed and missing one box, of course the box with the 4 posts, hardware and directions. One of the floating side shelves is missing 3 of the 4 screws holding the bracket on. I sent a detailed email about the missing parts and only received the 4 posts... At least if I had the directions I could go to Home depot and get the screws and biscuits.... Bummed...”

Helpful Report

Posted 3 years ago

“I ordered a bed and booked the full assembly service.There was no parking space immediately outside my house. Instead of parking at the end of our short, one way road and carrying the items in as all other delivery teams have done, the driver wanted to simply dump the bits on the pavement. This was not acceptable. When I said the only option was therefore to return the bed he shrugged and drove off. No other delivery teams have had a problem. The products look lovely and if you have a dedicated parking space immediately outside your house, or live in the middle of a field, you’ll be fine. Otherwise proceed with caution or avoid entirely. Bed now obtained from a different company.”

Helpful Report

Posted 3 years ago

“Love my bed and being able to customize it. Also every time I called there was a brilliant helpful person to guide me and had no problems changing my order when I got my measurements wrong. Really reasonable price for a bed made to measure.”

Helpful Report

Posted 3 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,792 reviews