Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,790 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent right from the ease of ordering, to receiving updates on delivery. I had requested an assembly service. The service and professional of Chris and Susan were outstanding. The actual delivery to assembly did not take more than 10 minutes possibly. The bed looks stylish, is comfortable and looks well made. Thank you for an excellent service.”

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Posted 2 years ago

“Great quality bed and great weight glove customer service. I recommend!”

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Posted 2 years ago

“Great service from the team! Build quality and design is second to none. Extra shout out to Bethany who was able to support a further query perfectly.”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Low Tokoyo Bed not very easy to put together. Instructions could be clearer. And trying to fit the wooden headboard slats together was impossible. Subsequently there are gaps albeit very small bit its not a perfect fit. Also 2 screw caps short. I don't think I would buy again. Sorry.”

Helpful Report

Posted 2 years ago

“Some disappointment with this order, firstly I was given the wrong information by customer services regarding the use of glue in the construction of the bed, and then when I raised this issue after the bed was delivered, there was reluctance to correct the issue. It’s not been corrected to date and I had to make adjustments as to how I wanted the bed set up. The Oak bed tenon corner joints cannot be tightened which means the bed now creaks when you move in the bed. Other beds I’ve constructed use a form of corner joint that when bolted together actually tightens the joint. I went for this bed because I thought it was superior and made in the UK! The draws have unsightly metal corners on our lovely oak boards, there must be another way to create a corner with the joint mechanism hidden. I think the price justifies a better-quality approach. There’s no obvious sign on the website of these metal corners. The black screws provided in the drawer kit are not wood screws, the gauge is too large, and split the wood, also the raised heads do not allow the boards to sit in the metal corners correctly. I used my own smaller screws. All of the pre-drilled holes in the drawers had to be redrilled as the screws would not go into the oak. As far as lining up the draw bottom boards, I had to resort to screwing them all to a temporary baton during the construction of the draw, even with two people it was impossible to get them to fit, without the extra baton. I would say a necessary tool for the assembly of an Oak bed frame, and drawer, is a good power impact/screwdriver.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your honest review, we are very sorry for any inconvenience caused to you this is not the experience we want for our customers. I have listened to all of the calls you have had with the team and I can only apologise that one member did make the error in saying that we do not use glue. We use wood glue on the battens and, on some designs, within the bed frame itself. This person has been re educated already after the incident. I can see that replacement parts were organised for delivery before Christmas for you. Please do let the customer service team know if you are still having issues because of this. We have not had any further contact since the 19th of December. Thank you for your feedback regarding the difficult assembly of the hard wood items and the design of the storage boxes. We do value all feedback and make changes where able. If the team can be of any further assistance please do not hesitate to contact us via hello@getlaidbeds.co.uk Once again please accept my apologies for the frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Very happy with ordering process, delivery & product :-)”

Helpful Report

Posted 2 years ago

“Fantastic customer service from the moment we entered the shop floor to having our new ottoman, king size, solid oak storage bed delivered and assembled. No pressure selling, therefore given time to make the correct choice for us. The quality of the bed is excellent and responded quick to a query.”

Getlaidbeds.co.uk 5 star review on 3rd January 2023

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Posted 2 years ago

“After spending a bit of time checking out Reviews to Purchase a New Bed , I was looking for something that’s Well Made , Strong and Modern, I found this company and decided to purchase my New Bed from them , the beds are made from really good quality Oak and they’re definitely built for the slightly heavier People of this world just like myself, there’s also a 11 year guarantee and it’s all made Bespoke which really does give you that extra reassurance of the personal touch , I found from making my order with the friendly customer service lady’s on reception, to being kept right up to date frequently, I chose to purchase the delivery white glove service which I only paid £50 for , gave me the reassurance of a safe delivery and being inspected & constructed for me. On the day of delivery , I was even kept up to date for my delivery time and slot , I found my whole total experience with this company thoroughly amazing right from the start of the order , right until the whole completion & construction of my bed. The staff that work for this company are exceptionally friendly and obliging and I was given they’re experience to make me feel like a very welcome and satisfied customer and I wouldn’t hesitate to recommend them for all they’re good work to anyone else, and I’ll most certainly be doing business with them again. Totally Satisfied in every way. Paul Jarvis”

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Posted 2 years ago

“We drove to the show room to take a look for ourselves. Though it was 230 mile round trip. It was worth it as it was reassuring before buying. Taking little samples of wood was very helpful to match with the rest of the room. Adding the extra height on the headboard was useful if you like to read in bed. Only one slight gripe ... One of the assembly persons was bit careless in how he used the motorised screwdriver at times I saw the screw was sent at an angle I could not say anything as it was so quick.”

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Posted 2 years ago

“I ordered a kingsize platform bed (space saving) and it arrived in 4 boxes via a courier, who carried the boxes to my front door. The packaging has a cool wood grain pattern on it which is a nice touch! The bed was easy to assemble. Took about an hour. Very simple. Would just recommend that people read all the instructions first before beginning and remember to use the washers on the screws! Would also recommend an electric screwdriver to make the screwing in a bit faster. I’m so, so impressed with the quality of the bed. It’s seriously robust and well-proportioned. I bought this one as it takes up the minimal amount of space - kingsize mattress fits perfectly atop it. I’ve had it for a month now and am really impressed. There’s a lovely wood smell every time you walk into the room (I bought the pine one in honey finish). Have been and will continue to recommend Get Laid beds to my friends, family and anyone that asks!”

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Posted 2 years ago

“I found this company after searching for some real wood based beds for a cottage that were not hugely bigger than the mattress to reduce there overal size. They have a good range of simple good designs with the flexibility of options like under-bed draws in different sizes and wood finish. Despite ordering just before Christmas there was good order communication and the bed with mattress actually arrived on the stated date of 22nd of December. It was quite easy to put together with a good solid screwed tongue and grove joints, although an electric screwdriver helps. The result was a good-looking solid bed base and a good firm mattress (we went for the 2000 spring one). I would definitely recommend this firm and the Oxford style bed we ordered.”

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Posted 2 years ago

“Always freindly and helpful. Bed delivered as described. Would recommend the white glove building delivery service.”

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Posted 2 years ago

“Haven’t seen the bed yet but am a little confused as we delayed the delivery til after Christmas - but a part of the bed arrived already (at a neighbours house). Would like to have confirmation that the rest will come on the new date in January.”

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Posted 2 years ago

Hi Rob, Thank you for your review. I am sorry to hear this. Unfortunately I cannot see any correspondence from yourself regarding a date reschedule. We will be in touch with you today to let you know about the remaining shipment. Please be assured we will get this resolved for you. Apologies for the inconvenience this has caused you. Kind regards, Lindsay Supervisor GLB

Posted 2 years ago

“I have had the single oak bed, for guests for some years, then added the head board. Since moving to Northumberland, I have just changed to the orthopaedic mattress. And am using the bed myself. I.am disabled and keep falling off the bed while sitting on it (getting up). This happens even though Social Services has provided a side rail and a back rest. The mattress I love. But the whole thing is far too high now. The legs definitely need shortening. Do you think that might be possible? Thank you Rosemary Cairns”

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Posted 2 years ago

Hi Rosemary, Thank you for taking time to leave us a review. I am sorry to hear you are having some trouble when sitting up on the frame. We may be able to supply shorter legs for you, please give us a call on 020 3695 2463 so we can have a look at your order and let you know how we can help you with this. Kind regards, Lindsay Supervisor at GLB

Posted 2 years ago

“Delivery date was initially cancelled (on the day). When delivered the bed is great. Unfortunately the under bed storage was poorly made and had to be returned. We still await confirmation of when the replacement will arrive. Delivery team were excellent. Assembled bed well and instantly spotted the poor manufacturing of the under bed storage”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking time to post a review. I am deeply sorry to hear you had some issues regarding your storage drawer. I can see that we have been in touch and arranged for a new replacement drawer to be delivered to you shortly. So pleased to hear you are happy with your bed frame and please do get in touch if there is anything further we can help you with. Kind regards, Lindsay Supervisor GLB

Posted 2 years ago

“The wood used for manufacturing the bed is beautiful. The logistics arrangement is excellent that I could live check the location of the delivery truck such that I can manage my time better. The delivery arrangement is also good that I can select white glove service. The bed can be delivered to the room I have selected.”

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Posted 2 years ago

“The product is gorgeous, well-priced, easy to put together, and beautifully made. The postage is a bit misleading so read carefully!”

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Posted 2 years ago

“I purchased a mattress. Communications with the company have been effective and instant from start to finish. It was delivered on the due day. The delivery company were great, contacted me the night before to give me a two hour slot and arrived in that slot despite appalling weather. Can't give a review for the mattress as I am waiting for the bed.”

Helpful Report

Posted 2 years ago

“Despite a bit of a mix-up around delivery and build of my new bed, the service we received was first class. The guys who came to assemble the beast were professional, humourous and efficient too.”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,790 reviews