Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,790 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality bed and so far is very comfortable. However we found putting it together was super complicated and the instructions given were little help. The header was the most difficult part as the screw holes were not allocated correctly and there was little explanation”

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Posted 2 years ago

“Solid and good quality beds, customer service very helpful, very satisfied”

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Posted 2 years ago

“Fab communication. Gorgeous bed. So easy to put together. Most important to me is the amazing ethics of this company. So happy to have found them. Any future bed purchases will definitely be coming from the brilliant Get Laid Beds. Well done to all involved. ☆☆☆☆☆”

Helpful Report

Posted 2 years ago

“The service has been superb from placing the order through to the white glove assembly The quality is nothing short of breath taking ...we can see the love and attention that has been put in to creating the bed I will definitely purchase again Many thanks A very satisfied customer 😀”

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Posted 2 years ago

“I come from HK and find difficult to get deep clearance bed to suit my need. Luckily get to contact with Get Laid Beds.... It is a fantastic bed. I exchanged many email with client service team in order to modify and suit my need. Also, those all are solid wood. I think I can use for a whole life. My husband said that it is the one we have ever had.... Super Bed....”

Helpful Report

Posted 2 years ago

“Sofa R so good! Boxes arrived but 2 were missing and arrived after the weekend... It was fun putting the bed frames together - the wood smell and knowing that we were going to have natural beds....with organic mattresses at the ready!!!”

Helpful Report

Posted 2 years ago

“---Delivery--- 2/5 I ordered the ottoman bed without white glove delivery to avoid an additional month for delivery in my area. I had to wait for the courier for 5 hours as per the slot given. The courier only delivered 1 package over 7 without explanations. Then an hour later 6 packages got delivered by another van. Very confusing --Assembly-- 2/5 Thankfully hobbyist woodworker otherwise I would have struggled. It took me and my partner 4 hours to assemble. The drawings are not exact or some are missing (piston assembly). I strongly recommend a mallet, a powered and manual screwdriver, a wrench, and a measuring tape. The piston assembly was the most painful without clear instructions. The inventory was difficult, none of the srcews counts matched. The assembly was so cumbersome that I will not have to disassemble this bed anytime soon. -- bed -- 3/5 Just about OK, the pine is soft, can be prone to scratches, I regret not going for harder wood. This is an expensive bed for a pine bed. The wooden frame is wobbly when lifted, it does not inspire solidiy. It is pleasing esthetically.”

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Posted 2 years ago

“Good communication and the delivery date that was originally given was stuck to. The courier called when approx 20mins away and the tracker link on the email sent prior to delivery worked. Bed is great quality and very easy to put together.”

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Posted 2 years ago

“I received my new bed from Get laid yesterday.The delivery men were excellent at their job & I had no complaints. When I ordered the bed I was a little frustrated that for some reason it was not possible to get my bed assembled by the get laid team but when I rang up a compromise was made:my new bed would be delivered to my room of choice! I don’t mean to use the disabled card BUT Shem I smell disabled & live alone & there is no way I could have carried the bed & mattress upstairs to my flat alone. Also going back to delivery I had to employ someone to assemble the bed fir me-not ideal. Anyhoo the bed was assembled this morning & it’s a quality bed no doubt about it. I’m so glad I found the get laid guys & im just a little sad I don’t get to try out my new bed & mattress until tomorrow as I’m away tonight.If the guys had assembled my bed it would have been 11/10 !! But I have to take of two points as I had to spend extra money getting it assembled so it’s 9/10-we’ll done guys & many thanks!”

Helpful Report

Posted 2 years ago

“The worst experience ever! The delivery crew were very rude and after talking to the customer service and the manager, I realized 'being rude' and 'not aiming to solve the problem' is corporate culture. I decided to return the bed! I told the manager, 'Do you realize what you are saying is illogical? and he responded, 'it seems like that but that's the way it is'. Save yourself a massive headache and take your money somewhere else. The full story. The delivery people did not want to assemble the bed because they were a mattress in the room. While obviously there was enough room for them to assemble the bed. Then although I told them to wait for me to call customer service to find a solution, they left, leaving the boxes against my wardrobe door. Customer service said we will go out of our way to send someone to assemble the bed for you, but you need to send us a picture by 4 pm that the mattress is against the wall. I told them, I have chronic back pain and need to hire someone to put the mattress against the wall and I cannot do this two times (hiring someone to put the mattress against the wall to send you the picture and put the mattress on the floor again as I need to sleep on it overnight, and then again hire someone to put the mattress against the wall in the morning. I will do this one time and in the morning before your crew comes here, and they said NO, we will not send someone to assemble it then. I told them do you realize you are illogical, and the manager said, yes, but that's the way it is. I should add when I told the manager that I have chronic back pain and cannot move even 2 kg let alone move the boxes away from the front door of the wardrobe and you need to send someone to take the bed the next day, he said the boxes are not that much heavy. Unbelievable!!!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you feel the delivery team were rude to you. As I was not present I cannot comment on the actions of the delivery team, however they did report the failed assembly due to insufficient space to build the bed and made us aware of your level of anguish expressed while they were there. Sadly the delivery team were not able to assemble the bed frame on site. The reason they were not able to assemble was due to the destination room not being cleared beforehand. It was a small room and contained too many items in the area they needed to build the bed. This is a requirement set out very clearly in the communication you get prior to delivery. We do not provide a clearing or removals service. We are very sorry for any confusion caused by this. I have listened to the call made to us. The customer service advisor was very apologetic. He did have to ask you politely to allow him to speak as you were constantly talking over him whilst he was trying to advise you on the best solution. He was very clear in his understanding of your heightened frustrations and apologised multiple times. He offered a gesture of good will for the inconvenience to you as part of the solution. He made you aware that we will come back to assemble the bed but the room will need to be cleared. You accepted that but we will need to arrive in the morning. After speaking with the Logistics Coordinators the Customer Service advisor arranged the team to come back the next day in the morning as requested. However when he confirmed this and repeated that the room needed to be clear you then declined that solution and made the demand that we come back that evening to move the boxes and then to come back again in the morning to assemble. Contradicting what you had asked for minutes before. You then spoke to the lead Logistics Coordinator, you did not speak to a member of the Customer Service Management team. He manages the direct delivery teams and who had been advising the Customer Service team member as they felt they could explain to you the solution clearer, removing the need to speak through the Customer Service team. I am very sorry for the way in which this part of the conversation was handed and that this did not help resolve the frustrations you already had. A collection of the bed frame was arranged and this has been successful today. Your full refund will be processed today, please allow up to 10 days for this to show in your account, however most banks processes are much quicker usually between 1-5 days. Once again please accept my apologies for any frustrations and inconvenience caused to you in regards to the failed assembly and the service you received. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Professional, prompt and friendly service. Quality of the product and the under-bed drawer storage is even better than it looked in the pictures. Kept me informed every step of the way and did everything as promised, when promised. Cannot fault a single thing and would recommend to anyone.”

Helpful Report

Posted 2 years ago

“Very pleased with quality of bed. It’s very solid and looks great. Good communication from company about delivery. Friendly staff who delivered the bed. Would recommend.”

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Posted 2 years ago

“Bed seems ok so far but a few issues. Firstly I paid for assembly and the guy didn’t notice one of the slats had a large chunk missing, I felt like I should just sign off without a proper inspection. As for the bed itself they do not come without enough slats (eg the gaps range up to 4.5 inches in some places and most mattresses should only be max 3 inch gaps). They say you can buy extra slats but they should just send with 10 or 11 slats not 9 for a double. And given I paid for assembly it’s annoying enough having to “buy” an extra slat to only then have to remove and re drill them in! Given the damaged slat I was given an extra free but it doesn’t really cover the cost/hassle of redoing the slats to fit an extra one in. Will see how the bed lasts but the slat issue is so easy to fix and tainted the experience.”

Helpful Report

Posted 2 years ago

“I cannot fault the bed or delivery, the bed is extremely comfortable and is great quality. The only reasoning for the 4 stars is the instructions were not that clear at times, especially surrounding the hydraulics, if they were more clear my rating would have been 5 out of 5 stars!”

Helpful Report

Posted 2 years ago

“Exceptional service through the entire buying journey. We were kept up to date on the building of our bed and given tracking info for the day of delivery. The guys who delivered were a pleasant duo and assembly is really efficient (built a king size Oxford during and after a morning meeting). Most importantly the bed is clearly high quality, the finish is outstanding and feels like a premium bed that we are going to be happy with for many years. Also purchased the floating which make for a really nice finishing touch. Cannot fault getlaidbeds and will be recommending them to anyone in the market.”

Helpful Report

Posted 2 years ago

“Exactly as ordered. Delivered exactly when they said it would. Wnet together great. Apart from missing a few screws but thats not the end of the world. Slight dent in one of the headboard planks but can be put out of view. But I guess that's what happens when a couriers used.”

Helpful Report

Posted 2 years ago

“I had never heard of Get Laid Beds and had been browsing all the usual furniture shops online, but was won over by not only the good reviews but the emphasis they put on quality craftsmanship, a 10-year guarantee, and the fact that their beds are solid wood. And I'm pleased to say that I have not been disappointed! My bed arrived bang on time and looks lovely. It was thorough to put together and you can tell it should last a while. Really excited and will definitely be recommending!”

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Posted 2 years ago

“All good... Very friendly sales, and delivery people. The delivery tracking system was useful too. Good quality bed frame. Thank you :-)”

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Posted 2 years ago

“Ordering was easy and straight forward with plenty of delivery dates to choose from. Delivery day came and was given frequent updates of when to expect the arrival. The friendly delivery team soon had the packages delivered with no bother even though I live on the second floor. Assembly was easy to follow and the bed quickly came together. The storage area beneath the Ottoman is spacious. Slept very well since construction with the added bonus of a nice fresh wood smell in the room.”

Helpful Report

Posted 2 years ago

“Our bed is amazing, it's made super well and the delivery men were absolutely lovely. Very much recommending Get Laid Beds to people from now on, super impressed!”

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Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,790 reviews