Name: Getting Personal
Address: Getting Personal Ltd Southmoor Road, Roundthorn Industrial Estate, Manchester
Rating: 2.10

“I tried to amend the delivery address within 5 mins of placing the order as paypal automatically entered mine and this was for a gift to be sent elsewhere. I was within the 30 mins they allow for amendments - this was at 9pm so i couldnt call. Their system wouldnt allow me to submit the change - i attempted 3 times but it would not work. I then emailed AND logged this visa their website. The next day they told me it has been sent to the first address as i hadnt amended it in time! Taking no responsibility for their website not allowing me /not working for me to amend. Since fighting my case i have seen this has happened many times to people. Quite possibly the worse and most unprofessional customer service i have dealt with. Unwilling to help and uncaring. They still have my money and i am still waiting for my order. its been WEEKS”

Helpful Report

Posted 5 years ago

“Quite possibly the worse and most unprofessional customer service i have dealt with. Money taken and no product received. Each time i spoke to customer services it was a different person. The last response i received from them was "We are unable to fix this now and we are going around in circles" They still have my money and i still haven't received the order.”

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Posted 5 years ago

“This is the second time I have used this company. I would recommend to my friends because the goods always arrive on time and are extremely good quality.”

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Posted 5 years ago

“I have to say I am deeply disappointed with the company and would strongly urge people to look elsewhere before using this company. I will certainly not be using them again. I purchased personalised glass champagne flutes for my wife as an anniversary gift. Once I had completed the purchase, I realised I had put in error one wrong number. I received a confirmation email of the order at 19:00. On reading the email I realised my error. The email stated if there were any amendments required then I should follow the link to let them know of the amendments. This was done at 19:05. I didn't receive any response until 11:00 the follow day. I was told that because they did not receive my email within the 30 minutes that they had completed the order and the order could not be amended. I have had several exchanges with this company how they have cot complied with their own terms and conditions of business notably 10.1 and 10.2. The company have palmed me off with excuses that does not correlate with their terms and business and offered me token gestures to alleviate my complaint. The company have pretty much ignored my arguments and refused to refund/replace or even allow me to return the product. Completely dissatisfied with this company and will never be used again. Anyone who asks about this company whether that be friends/family or just generally I will be strongly advocating that they avoid this company at all costs.”

Helpful Report

Posted 5 years ago

“I have to say I am deeply disappointed with the company and would strongly urge people to look elsewhere before using this company. I will certainly not be using them again. I purchased personalised glass champagne flutes for my wife as an anniversary gift. Once I had completed the purchase, I realised I had put in error one wrong number. I received a confirmation email of the order at 19:00. On reading the email I realised my error. The email stated if there were any amendments required then I should follow the link to let them know of the amendments. This was done at 19:05. I didn't receive any response until 11:00 the follow day. I was told that because they did not receive my email within the 30 minutes that they had completed the order and the order could not be amended. I have had several exchanges with this company how they have cot complied with their own terms and conditions of business notably 10.1 and 10.2. The company have palmed me off with excuses that does not correlate with their terms and business and offered me token gestures to alleviate my complaint. The company have pretty much ignored my arguments and refused to refund/replace or even allow me to return the product. Completely dissatisfied with this company and will never be used again. Anyone who asks about this company whether that be friends/family or just generally I will be strongly advocating that they avoid this company at all costs.”

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Posted 5 years ago

“Had a few bits now and excellent service from start to finish. Brilliant products and will definitely keep using. Adds that extra something for great presents.”

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Posted 5 years ago

“Tried to amend a delivery address within the 39 min timeframe. Did it online & emailed as well. They denied my online request & sent it to the incorrect address. My sister's 60th birthday gift us now late & cost another £15 to send to correct address. Various emails were sent to which they simply denied my original online request. Very disappointed won't be using them again. Also poorly packaged considering it was champagne- they didn't ensure bottle was secure as big gap. Poor customer service. Wouldn't recommend them to anyone.”

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Posted 5 years ago

“Avoid if you stay in Scotland! Tried to charge £10 extra in addition to the standard charge. Said they had emailed to let me know but they certainly didn’t. Anniversary present ruined.”

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Posted 5 years ago

“terrible. Has used them twice.The second time I was not able to alter the delivery address (despite the instructions saying you are given this option at checkout - no I wasn't!). So my wedding anniversary card for my friends was sent to my 11-year-old niece. Will not use this site again - with so many online card companies to use why would you choose this one?”

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Posted 5 years ago

“1. My daughter (Francesca) who lives in Los Angeles, paid you to send me a greetings card on Fathers Day, 16th June. 2. It eventually arrived at 10 a.m. on Tuesday, 18th June. 3. It was miss-spelled to "Dadfy".”

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Posted 5 years ago

“Awful I ordered a sign and when it arrived it was the wrong date I even screen shot my order which showed the correct date. They only offered half price replacement and free delivery not a replacement item disgusted ruined a personalised Father’s Day gift.”

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Posted 5 years ago

“Ordered an Engraved Swarovski Glass Vase. Beautiful vase, worth the money. Inscription was perfect. Received quick!”

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Posted 5 years ago

“Great quality and prompt delivery. Would shop again.”

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Posted 5 years ago

“Ordered a wine glass for the mrs, arrived day sooner than expected, she'll love it”

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Posted 5 years ago

“Used this website a couple of times for different occasions and have always been pleased with the gift. On time and as described”

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Posted 5 years ago

“I ordered a couple of gifts for Christmas. An engraved lighter & a skate sign. Products arrived promptly and in perfect condition. Would definitely order again!”

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Posted 5 years ago

“My wife’s birthday present, a multi photo framed print, was easy to order, made and delivery in just a couple of days, and was great quality. Brilliant service, very impressed.”

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Posted 5 years ago

“Great range of products but UX definitely needs to be improved”

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Posted 5 years ago

“The website was simple and easy to use. The item was delivered on the day that was agreed and the gift was perfect! I ordered a personalised jewellery box for my friends daughters first birthday.”

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Posted 5 years ago

“I paid £40 for something I could of printed off the internet... needless to say my ruby anniversary went down as a wash out... I’m devastated as I will never get this anniversary back ☹️”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult

Getting Personal Reviews