Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.13

4.1 Rating 2,959 Reviews

79 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.1

Based on 2,959 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 21st January 2025

Christine West

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“App was user-friendly so no problem booking. From the prompt arrival of the driver everything was flawless. Excellent experience!”

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Posted 8 months ago

“Booking was easy and the driver arrived right on schedule. The car was almost new, so we could sit in comfort and enjoy the ride.”

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Posted 8 months ago

“I've only used gettransfer twice, but both times they worked perfectly well and the service really was excellent.”

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Posted 8 months ago

“The car arrived on time and it was spotlessly clean and very comfortable. Made my transfer a pleasure. Nice driver too.”

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Posted 8 months ago

“Sometime traveling with kids is no picnic, but Gettransfer was a big help. Our car was spacious and the driver was very accommodating. A+ service!”

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Posted 8 months ago

“Driver was incredibly friendly and the journey went quickly. Very impressed with the experience especially for such a good price.”

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Posted 8 months ago

“Nice and friendly driver, good driving, decent car, on time, good price, can't think of a down side. Won't hesitate to book again.”

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Posted 8 months ago

“I had a lot of luggage and the driver immediately offered to help me carry it all. The car was spacious and comfortable, perfect for a long trip.”

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Posted 8 months ago

“Clear arrangements and top quality all round. Service: 5 stars. Friendliness: 5 stars. Price/quality: 5 stars”

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Posted 9 months ago

“On the 1st of March I had arrived to Madrid as a solo traveler. Before my departure from my home country to Madrid, I had booked and paid for a taxi and made sure it was accepted and everything. Gave all my details including my flight number, what terminal I would arrive at as well as time. When I arrived I messaged and called my driver several times and even attempted to speak Spanish, and to my surprise not a single response was given. On the GetTransfer App it showed that the ride was complete when I was still at the airport waiting. After an hour of trying to make sense of the situation I gave up. On the same day, I emailed the company describing my situation and after a couple days (with me sending reminders) I finally received a response saying that I will be refunded the money within 30 days guaranteed, depending on my bank. Well 30 days and more pass and I still didn't receive my refund. I emailed several other emails with new threads and to no surprise I received not even one response nor feedback what so ever. After some time pass, I finally received a response from "the manager" where she asks me the same questions as my first encounter. At this point I was getting fed up with waiting so I emailed the person immediately when I received their email. Apparently it takes a full day for a "manager" to do a decision on a refund that was already promised and guaranteed to me beforehand. However, when they responded, the rude response stated that I will receive my refund on a scheduled date. This meant I had to wait another 20 days to receive it. Guess what happened ? THAT'S RIGHT ! I didn't receive my refund on the initial date this person stated .... I received it another 3 days late, and when I kept emailing them, they just stopped responding altogether. Anyways, after almost 2 months passing, I finally received my refund. In spite all of this, the point is, if you promise your customers they will get their refund withing the 30 days, schedule it within those 30 days. And when the customer gets tired and is emailing you clearly being desperate and angry, respond and don't make the situation worse. If you are not capable of handling customer complaints, for Christ sake do not get into customer care service and especially not become the damn manager !!”

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Posted 9 months ago

Hi there, Client We're really sorry to hear things didn't go to plan and we'll do all we can to make it right. Every booking includes 60 minutes free waiting time. After that the driver may have to leave for the next booking. Once again, we sincerely apologize for not meeting our usual high standards.

Posted 7 months ago

“On time, super friendly driver. Clean vehicle and free water. Will use again. Recommend to everyone who wants to make life easy.”

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Posted 9 months ago

“Très ponctuel pour le transfert de l'hôtel à l'aéroport de Malaga. La voiture était un peu sale après les passagers précédents, ce dont le conducteur s'est excusé.”

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Posted 9 months ago

“All good - the price, the easy booking process and the punctuality. I'll continue using the Gettransfer.”

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Posted 9 months ago

“Great communication from the drivers and the pickups and drop-offs all went perfect. Highly recommend them.”

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Posted 9 months ago

“Free water bottles, snacks and even a portable charger. Immediately booked a return trip with the same driver.”

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Posted 9 months ago

“Top, top driver. Cleanliness and safety are non-negotiable for me, so I was pleased when an exceptionally clean and well-maintained car showed up.”

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Posted 9 months ago

“Rövid távú utazás. Az autó villámgyorsan megérkezett, és a sofőr olyan élénk ember volt, hogy az üzleti utam 100% -kal jobbá tette!”

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Posted 9 months ago

“On time, everything worked out as planned. A friend recommended the app to me and I'll definitely recommend them to others too.”

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Posted 9 months ago

“Why don’t you pay your drivers. For 2023 we have not be paid ..!!!”

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Posted 9 months ago

We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com

Posted 7 months ago

“The price, the easy booking process, the prompt pick-up... I'll continue using gettransfer as my go to app.”

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Posted 9 months ago

Gettransfer is rated 4.1 based on 2,959 reviews