Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.06

4.1 Rating 2,710 Reviews

77 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.1

Based on 2,710 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 8th November 2024

Rhian

Gettransfer 1 star review on 29th October 2024

Paul

Gettransfer 1 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went with a child, I wrote to the driver in advance about a child seat. Everything was prepared, so the trip went smoothly.”

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Posted 2 months ago

“There was a flight delay, but the driver waited as promised. Very grateful for this - I was in no hurry and was not nervous.”

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Posted 2 months ago

“Everything went according to plan: we were picked up on time, got there without any problems. The price corresponds to the level of service.”

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Posted 2 months ago

“Great service! The driver helped me find the hotel, although I was not immediately able to explain where it was. Thanks again.”

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Posted 2 months ago

“We were half an hour late, but the driver was waiting as promised. It was very pleasant, considering the long flight.”

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Posted 2 months ago

“We were half an hour late, but the driver was waiting as promised. It was very pleasant, considering the long flight.”

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Posted 2 months ago

“The price bites a bit, but the comfort and peace of mind is worth it. The driver arrived on time, helped with luggage. Next time I will order again.”

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Posted 2 months ago

“The only disadvantage - it was a little cool in the car, but this is my personal preference. But so everything is super.”

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Posted 2 months ago

“I liked that all taxes and fees are already included in the price - no surprises at the end. It's nice to go knowing that the amount is fixed.”

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Posted 2 months ago

“Everything is as it should be: the car was on time, the driver was polite, came quickly. I did not find any disadvantages.”

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Posted 2 months ago

“I was satisfied with the trip. There were some traffic jams, but the driver found a way around and got us to the hotel quickly.”

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Posted 2 months ago

“We flew with children, and the driver prepared a child seat in advance - it was very pleasant. Thank you for caring about safety.”

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Posted 2 months ago

“I liked the fact that you could choose the type of car. I ordered a business class - the price was reasonable and the comfort was excellent.”

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Posted 2 months ago

“I booked a car for my parents and they were very satisfied. Everything is clear, on time, and the driver was a very nice person.”

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Posted 2 months ago

“Pleasant trip: clean car, driver knows shortcuts. My trip was cheaper than I expected.”

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Posted 2 months ago

“The app is intuitive, quickly booked the transfer. The driver helped with luggage, everything went without nerves.”

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Posted 2 months ago

“I liked that I didn't need to look for a cab after arrival - the car was already waiting. I booked it before the trip, everything was clear.”

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Posted 2 months ago

“I was afraid that I would lose the driver at the airport, but he was waiting with a sign in a prominent place. We arrived comfortably, without traffic jams.”

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Posted 2 months ago

“The driver arrived early, waited, no questions asked. Very polite, gave recommendations on the city, told what to see.”

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Posted 2 months ago

“We flew from England to France and had pre-booked a transfer through Gettransfer from the French airport to our accommodation, as well as a return transfer a week later to the airport for our flight back to England. These transfers were arranged over three weeks in advance, fully confirmed, and paid for. Upon arriving at the airport in France on a Sunday morning, we received an email that had been sent while we were still in the air, just two hours before our scheduled pick-up. The email informed us that our transfer had been cancelled, with no alternative arranged. This left us stranded in France on a Sunday, with no public transport options and an 18-month-old child. We had specifically chosen this company to ensure a car seat would be provided, so we wouldn’t have to carry our own on the plane. Initially, I was told we would be refunded, plus an additional 10% as a goodwill gesture. However, upon checking my account, no refund was made. After contacting Gettransfer, I was informed that the amount had been credited to my account with them instead of being refunded. I have since been in constant communication, requesting a proper refund because they cancelled the service but they still refuse to return my money. They have now stopped responding to my emails, and the only possible way to recover some of the money appears to be through my credit card provider. The two transfers we booked with them cost £66.72, but in the end, we had to spend £140 on alternative transfers, leaving us over £200 out of pocket”

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Posted 2 months ago

Gettransfer is rated 4.1 based on 2,710 reviews