GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 309 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had 2 very nice bus tours, but get your guide is a real bad middleman. I suggest you avoid them and find a local guided tour”

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Posted 1 month ago

“Get your guide Australia has unlawfully debited my account 3 times. I have no affiliation with them. I have had to cancel my card and report, absolutely underhanded and impossible to contact without a booking number. Which I don’t have because Hello! I have never made a booking!😡”

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Posted 1 month ago

“I have been using GYG for a number of years without issues. Last week (31 Oct ‘24) I booked a day trip. The provider cancelled 2hours before departure. No time to book anything else. Offer to take the trip the following day but we were moving to next location on our holiday. GYG is going to refund on 15 Nov. Outrageous behaviour. Wholly unsatisfactory.”

GetYourGuide 3 star review on 7th November 2024

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Posted 5 months ago

“We are not as excited about being on their platform. We own a Tour company in Texas. And so far- we started almost 3 weeks ago now working on getting our tour offerings on their platform. -No phone number to call -Not addressing our concerns via email. Only response about connectivity was that they did say the issue was on their side. -They take 25%. You would think they would at least have a phone number to call.”

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Posted 10 months ago

“Good tour guide, but online proces was bit hard to grasp.”

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Posted 7 years ago

GetYourGuide is rated 1.4 based on 309 reviews