GigGear Reviews

Name: GigGear
Address: Unit B St James Centre,East Road,Harlow,Essex, Harlow
Rating: 4.93

4.9 Rating 1,823 Reviews

99 %

of reviewers recommend GigGear

Company Reviews

Questions

Metrics

4.9

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 432900

Email:

sales@giggear.co.uk

Location:

Unit B St James Centre,East Road,Harlow,Essex
Harlow
CM20 2SX

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GigGear 5 star review on 31st August 2020

Miss Elaine Salisbury

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very knowledgable helpful staff, very patient too as I tried out so many amp variations. The only reason it’s not 5 stars is two fold: 1 they only had limited stock to try out at the time which was straight after lockdown so not their fault. And 2: I found my items cheaper elsewhere after I bought them. However they did match the price when I told them, so all good in the end. Highly recommend them though!”

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Posted 3 years ago

“I have been a gigging musician most of my life and the guys at Gig gear have looked after my requirements without any problems. Top notch equipment from the top brands. I highly recommend. Paul Mearing”

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Posted 3 years ago

“I ordered an Epiphone 1959 Les Paul Standard, Aged Dark Cherry Burst in July 2020. Due to supplier shortages, the guitar was still on back-order in May 2021 so on the advice of Russell I swopped to an Aged Dark Burst model that had just arrived in stock. The guitar arrived on time and exactly as described, with the added bonus of the (lower) price I was quoted in 2020. Thanks to Russell, Rob, and Keith, I now have a very good-looking, well set-up guitar.”

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Posted 3 years ago

“GigGear had the best price I could find and free delivery on the Duncan Seymour SPB1 Vintage P Bass pickup I wanted. It was easy to find the product and place the order. It arrived quickly. I have bought from GigGear in the past and I will certainly be considering buying from them again.”

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Posted 3 years ago

“Excellent service from friendly and knowledgeable staff.”

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Posted 3 years ago

“Friendly knowledgeable staff, keen to help, support and guide. Great range of guitars (elecs, semi's and acoustics), amps and accessories. Plus drums, keyboards, wind instruments too. From beginners to high end, all price points catered for.”

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Posted 3 years ago

“Very speedy service. And responded well to a missing screw in the locking nut (Schecter's fault). They contacted the Schecter UK distributors who sent out the missing screw quickly”

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Posted 3 years ago

“Good item would recommend”

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Posted 3 years ago

“I’m a bit hesitant to write this as I don’t feel this tells the whole story but I feel it needs to be addressed as it can help your store. I’ve just started taking lessons and needed a new guitar. I was recommended your store by my guitar tutor so I already I thought to my self “great someone who’s used this store before, what can go wrong”. Upon entering the store the 2 members of staff I could see were already demoing some instruments to other customers so I took a little walk round the store looking at the guitars and bits and bobs you sell. 20 minutes later still waiting for a member of staff to come free or approach me if they saw me looking lost. Once a member of staff was free he greeted me and I told him my situation and to give him credit he was excellent at demoing me guitars that he recommended for my ability. He didn’t over sell things I didn’t need and was great. He was an elderly chap with long grey hair. 10/10 for service. He left me to look about whilst I made my mind up in this time another member of staff was showing a customer quite an expensive guitar for around £2000. He let this customer take it off the stand handle it and put it back after a few minutes handling it. They were say 2m away from me so I saw a guitar I liked and picked it up. Bare in mind the employee let this customer pick up a £2000 guitar with no issues the attitude and tone of voice I got from the same member of staff was not pleasant considering the guitar I picked up cost £400. I’m a 33 year old man, I was brought up with respect and dignity and to be spoken to in such a patronising tone the way I was spoken to wasn’t best pleased and I was ready to walk out the shop. Call me sensitive but this wasnt fair compared to what I just saw with the other customer picking up a £2000 guitar. Anyway I’m not here to shred the shop to pieces as I had a great experience from the elderly chap but the other bearded bloke who spoke to me rudely is who I’m taking issue with. The shop has a great amount of products and staff knowledge I experienced was second to none but maybe loose the attitude as to someone who’s never walked into a guitar shop before could easily have put them off for their next visit.”

Helpful Report

Posted 3 years ago

Hi Darren Thanks for your review. Sorry that your experience visiting our store didn't meet your expectations. We do ask all of our customers to refrain from picking up guitars themselves, and signage around the store supports this. We ask this for two reasons: firstly, in order to maintain a high level of sanitation in store during the Covid 19 pandemic, we have to be able to keep track of which guitars are being tried. Knowing which guitars are being played allows us to sanitise each instrument after the demonstration, ensuring the ongoing safety of our customers and staff. Secondly, our stock is often arranged in such a way that guitars are positioned very close to each other, both on the wall, and in floor-based displays. Whilst this allows us to showcase our stock, it does, unfortunately, make it easy to accidentally knock guitars together, potentially causing damage. If a customer has spoken to us about trying a guitar, we will remove it from the display, give it a tune-up and provide them with a guitar stand that can be used whilst they are doing their demo. In these instances, we are happy for customers to pick up and put down guitars themselves as they aren't having to put the guitar back amongst other stock, and it allows us to note which guitar(s) they are playing. If our request to not handle any guitars came across as patronising or rude, please be assured that this was certainly not our intention and we apologise if it came across this way. Many thanks for your purchase with us, we hope you enjoy your new guitar and look forward to welcoming you back into our store again soon.

Posted 3 years ago

“I have made a number of purchases from giggear over the years. They carry a good selection of new and second hand and the staff are great!Friendly, knowedgable and never patronizing😉👍”

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Posted 3 years ago

“Great service from GigGear. The pictures of the guitar, including the weight, gave a perfect overview of what I was going to get. Fast and easy delivery. Nice!”

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Posted 3 years ago

“Great place, profesional helpfully knowledgeable staff always happy to help and advise. Highly recommended.”

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Posted 3 years ago

“Great service speedy delivery”

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Posted 3 years ago

“Excellent service, fabulous Martin guitar, ordered on Monday and delivered on Tuesday. Couldn’t ask for more, brilliant.”

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Posted 3 years ago

“Very prompt delivery with excellent customer service on a telephone. Pleasant and honest, I have recommended this company to others!”

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Posted 3 years ago

“Amazing service from GigGear, will definitely be buying off them again. Fast delivery and great communication.”

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Posted 3 years ago

“I've always found the staff at GigGear enthusiastic, very approachable, extremely knowledgeable and helpful. Such a great selection of gear and fairly priced too.”

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Posted 3 years ago

“Gig gear is always great to visit. Friendly staff who give you space to look, but are super helpful when you do have a question. Unlike a lot of guitar stores the staff at gig gear are not obnoxious or moody.”

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Posted 3 years ago

“The staff at Gig Gear are extremely knowledgeable and professional as well as being very friendly and helpful. Would definitely reccomend to others.”

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Posted 3 years ago

“I will admit I was suspicious at first of the cheaper prices from a store I hadn't heard of before. In reality I was wrong to be so sceptical, the item I ordered arrived perfectly, it was very well packaged, arrived quickly and was a 100% genuine item. The store is now bookmarked on my browser and I regularly check there before ordering anything.”

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Posted 3 years ago

GigGear is rated 4.9 based on 1,823 reviews