GigGear Reviews

Name: GigGear
Address: Unit B St James Centre,East Road,Harlow,Essex, Harlow
Rating: 4.93

4.9 Rating 1,823 Reviews

99 %

of reviewers recommend GigGear

Company Reviews

Questions

Metrics

4.9

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 432900

Email:

sales@giggear.co.uk

Location:

Unit B St James Centre,East Road,Harlow,Essex
Harlow
CM20 2SX

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GigGear 5 star review on 31st August 2020

Miss Elaine Salisbury

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Grandson very pleased with the recommended guitar strap. Said it was very comfortable.”

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Posted 3 years ago

“Helpful friendly always up to expectations.”

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Posted 3 years ago

“Very helpful and always polite”

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Posted 3 years ago

“Very pleased with the service I received. As a novice I was very grateful for the help in choosing the right amp for my partner and equally gratified when he told me it was exactly what he wanted! Thanks for everything”

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Posted 3 years ago

“Great staff dishing out quality insults whilst offering professional service and advice. Selection isn’t what it was a year ago but, in truth, with the present situation there is no way it could be. In my experience, what isn’t in stock can be quickly ordered though again, through no fault of Giggear, lead times may be longer than it would have been a year ago. All in all a great place to buy gear at keen prices.”

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Posted 3 years ago

“Staff are very helpful with questions i had, prefer to use giggear over Internet transactions for the help”

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Posted 3 years ago

“Website was easy to navigate and order from. Always found the staff friendly and knowledgeable. teaching staff great too”

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Posted 3 years ago

“TGI gig bags are great quality and worth getting to keep guitars in good shape”

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Posted 3 years ago

“I really like the website - easy to navigate and find things My one and ONLY criticism is that, on the website, it would be good to have a few people (who are music experts - that know what you want or need and what things are), running some chat boxes, to help you find what you want/ need.”

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Posted 3 years ago

“Love it here. Everyone is so helpful.”

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Posted 3 years ago

“Very friendly service. I would definitely recommend visiting the store for your music needs.”

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Posted 3 years ago

“Very happy with my KALA ukulele, and quick delivery for the christmas period”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Knowledgeable help and guidance without pressure. Always great service. Thanks Alex, Rob and 'Acoustic' Rob .”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Great Service, Wrong Bag I recently bought an Epiphone es339Pro from Gig Gear but forgot to order a case - or a gig bag. I went on the website to order an Epiphone Premium Gig Bag, but they are out of stock. I called GigGear and was told that there was no way of knowing when they would be back. He recommended an alternative of better quality and despite being a bit more money, he would send it without any additional cost. I asked if it would fit and was told it would, so I OK’d the purchase. When it arrived, it was soon apparent that it does not properly fit. I can just about zip it up, and if I were to use it extensively, it might suffer from the wear and tear. I rang up to tell Gig Gear this, but was assured that the bag I bought was often purchased for use with this guitar. I accepted this, mostly because of the hassle of retuning it. The bag is a good quality one, and though the fit is snug, it should meet my needs. But it was not an ideal purchase experience.”

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Posted 3 years ago

“Very good service as usual. Staff have a very good knowledge of the products. ill be back!”

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Posted 3 years ago

“Excellent service and fast postage too!”

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Posted 3 years ago

“I was first introduced to Giggear a over a year ago and decided to visit as I do not live in the local area. I was very impressed with the variation of quality instruments and vast selection of accessories. I found the staff extremely friendly and very helpful. I have since purchased several items of which I am very satisfied and would definitely recommend Giggear.”

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Posted 3 years ago

“Ordered my new guitar online, and hey presto it arrived two days later, intact and in tune, ready to play. Easy to use website and efficient delivery, excellent service from start to finish.”

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Posted 3 years ago

GigGear is rated 4.9 based on 1,823 reviews