Giggster Reviews

Name: Giggster
Rating: 4.82

4.8 Rating 223 Reviews

96 %

of reviewers recommend Giggster

4.8

Based on 223 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Giggster:

Giggster.com is the easiest way to find & book locations for filming, photo shoots and events.

Giggster's online booking platform helps film / TV producers, location scouts and content creators find the exact location they're looking for - whether it's a modern kitchen to film a cooking show, a 70s style living room for a TV episode, a yoga studio to film an online course, a hotel lobby for a film scene, or even (seriously) an entire medieval village production set complete with a Roman stadium and castles.

And with hundreds of new unique filming locations being added every day across the world by local hosts, there's always somewhere new to discover!

You can also use Giggster to find & book your perfect event space, whether it's an opulent function hall, outdoor wedding venue, cinema screening room, gorgeous baby shower venue, or pretty much any other type of event venue you can imagine.

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hello@giggster.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Olga's response time is amazing. Thank you so much for updating my booking so quickly and with ease.”

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Posted 1 year ago

“Olga was incredible to communicate with. She replied to my message quickly and answered all of my questions. Very professional. Thank you!!”

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Posted 1 year ago

“Absolutely first class service. Very impressive. Response time brilliant x”

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Posted 1 year ago

“I like how Giggster updated me with the renters overtime charge. Professional and reliable. Thank you!”

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Posted 1 year ago

“Fast and friendly!”

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Posted 1 year ago

“The submission of my banking info did not work. I even went to the bank and they could not figure out what numbers you needed until I submitted them over a chat to Olga and she was able to do it(hopefully) very stressful.”

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Posted 1 year ago

Hi, Thank you for your feedback! We're sorry about the inconveniences and are working to prevent them in the future. Best regards, Elena Baterovska Head of Customer Success

Posted 1 year ago

“The process was simple and painless. Looking forward to getting more bookings!”

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Posted 1 year ago

“Having been a client of Giggster for a couple of years I appreciate their quick customer service feedback. Whether it is a issue with a guest or an accounting issue whenever I use the chat feature my issues is quickly resolved. Highly recommend.”

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Posted 1 year ago

“We love using Giggster! As hosts it’s been nothing but a great experience overall. Their customer service is amazing and always supportive. Definitely would recommend!”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“I have to say that Customer Support responds very quickly and they resolve issues quickly as well.”

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Posted 1 year ago

“Worked with this company. The location they presented on their website was dirty and did not look like the pictures. To top it off they also overcharged us without any permission and completely ignored our complaints about the location. Giggster is not an honest company. Buyer beware.”

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Posted 1 year ago

Hi, Thank you for sharing your feedback! We would like to address your concerns and once again explain the reason why you were charged for the overages. According to Giggster Renting Rules - https://www.resources.giggster.com/post/giggster-renting-rules, which every Renter is suggested to review and has to agree to at checkout, if the Renter has any concerns about the location, they are required to: 1. Address the host with the concerns and give them a chance to resolve the situation on the spot and, unless, this turns out impossible: 2. Contact Giggster Support immediately and let us know that there is something wrong with your booking (a short message would suffice). Unfortunately, you did not inform the host of any issues and voiced your concerns only several days later, after you’ve been charged for the extra people that showed up at your event. Regrettably, you did not provide any proof to substantiate your complaints. The host filed a claim for the additional people that attended your event (the ones that you did not pay for initially) and provided us with evidence to substantiate the claim. You were charged based exclusively on the evidence. That being said, we are still working on this claim and had to contact the host to hear his side of the story as well and will provide you with an update in a direct email as well. Thank you! Best regards, Elena Baterovska Head of Customer Success

Posted 1 year ago

“Anyone who helps me at support with my Giggster hosting Q's is always very responsive and knowledgable and friendly. I list many homes & businesses with them so issues do come up where i need advice or guidance on a listing or for a job. All good!”

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Posted 1 year ago

“Giggster has been as awesome product and service for us! Not only are we receiving a lot of booking inquiries, they respond very fast whenever we had an issue. We had to file our first claim after an event host didn't take care of the space during the event. They couldn't have made it easier for me and they followed-up, which is huge. Excellent customer service!”

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Posted 1 year ago

“The Giggster team is always very helpful and fair to both the renter & host!”

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Posted 1 year ago

“Olga was very helpful and quick to reply! Thank you!”

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Posted 1 year ago

“Olga with customer service was very helpful, easy to use.”

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Posted 1 year ago

“Olga has consistently helped us as hosts in the most kind and professional manner - very easy and wonderful to work with from a hosts perspective!”

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Posted 1 year ago

“An owner of a location had to cancel last minute due to an emergency, and the Giggster team made the last minute cancelation super easy for us. Really quick and helpful communication, it was so appreciated.”

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Posted 1 year ago

“Kristina was prompt and helpful. After the first space fell through, I immediately booked another space based on her suggestions. Thank you so much Kristina! You saved the day!!”

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Posted 1 year ago

Giggster is rated 4.8 based on 223 reviews