Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 307 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 307 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Write Your review

Tell us how Gigi Pip made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you’re looking for the perfect hat that combines style, quality, and versatility, Gigi Pip is it! I’ve tried a lot of hats, but nothing compares to the craftsmanship and timeless designs of Gigi Pip. The fit is always on point, and the materials feel premium—stiff brims that hold their shape, gorgeous textures, and colors that elevate any outfit.”

Helpful Report

Posted 3 weeks ago

“I love my Gigi Pip hat that I own and purchased in store. I wanted to expand my collection, so I purchased 3 hats online and couldn’t wait for their arrival. Sadly, 2/3 were poor quality with crooked seams or a lopsided brim (shipping box intact in hat form so no issues there). And no, they were not from the blemished collection. I emailed and never heard back. I submitted a request for a return via their portal and was charged a restocking fee of $7+ dollars and shipping. I’m not sure why I have to pay restocking fees considering they sent me two poor quality hats that are unwearable due to the extent of issues. 1/3 hats is amazing. Moving forward, I will only purchase in storefronts where I can examine the hat and try on. If I didn’t love my Dakota as much as I do, the rating would have been much lower. I included pictures of the 2 hats with quality issues and the Dakota DAE that I loved.”

Helpful Report

Posted 3 weeks ago

“love the quality of the hats! shipping was so quick and efficient as well. my hat came perfectly packaged in the box, no damage.”

Helpful Report

Posted 3 weeks ago

“Finally found my perfect beach hat!! I love it!”

Helpful Report

Posted 3 weeks ago

“I have 3 from Gigi Pip, I love them all!”

Helpful Report

Posted 4 weeks ago

“I placed an order over a month ago, hat never arrived to the United kingdom but was delivered to the USA. 7 messages later and customer services have not responded. Really bad experience.”

Helpful Report

Posted 4 weeks ago

“I paid extra to get this hat before my vacation and just got back a week later and it is still not here. I want my money back.”

Helpful Report

Posted 4 weeks ago

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

Helpful Report

Posted 1 month ago

“Gigi Pip hats are the moment. The quality is insane, the fit is perfection, and they instantly make any outfit look more put-together. I love how effortlessly stylish and versatile they are—whether I’m traveling, out on the lake, or just running errands, my Gigi Pip always comes through. Plus, the brand itself is all about confidence and empowering women to own their style, which I love. If you’re on the fence, just get one. Trust me, you’ll be obsessed.”

Helpful Report

Posted 1 month ago

“I paid for priority shipping and received my product almost two weeks after the expected delivery date. I reached out to Gigi Pip via email and never received a reply. I also attempted to reach out to their customer service phone number which they never answer and direct you to a voicemail that is always full. Horrible experience.”

Helpful Report

Posted 1 month ago

“I love my hat! Everything from the packaging to saying to the woman who wears many hats, is awesome and all me! I can’t wait to order more hats. Other places need to take note especially in shipping hats.”

Helpful Report

Posted 1 month ago

“Since I found Gig Pip I have been loving your hats and accessories. I never been a hat person but I am now!”

Helpful Report

Posted 1 month ago

“I finally found a hat that fits me (I have a large head!) and I love it so much, I bought another. Good customer service, good company good quality.”

Helpful Report

Posted 1 month ago

“I purchased 3 hats from Gigi. They. Are. Gorgeous. I wore one this weekend and received so many compliments from absolute strangers. It was so comfortable.”

Helpful Report

Posted 1 month ago

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

Helpful Report

Posted 1 month ago

“I have bought many hats from you. I dont like all the cowboy hats. They are taking over. I will probably she shopping somewhere else. I will keep watching to see if you get sonethibg different. Bonnie”

Helpful Report

Posted 1 month ago

“Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?”

Helpful Report

Posted 1 month ago

“Delighted w/ the packable black bucket hat! I ordered the extra small & it’s perfect! Plan to order a cowboy style hat next..😉”

Helpful Report

Posted 1 month ago

“Great quality, customer service is good.”

Helpful Report

Posted 1 month ago

“I now own 6 hats from Gigi Pip as you cannot beat the quality and style for the price. My good friend actually loved my Gigi Pip hat more than her $1200 Kimosabi hat last weekend in Park City!”

Helpful Report

Posted 1 month ago

Gigi Pip is rated 4.1 based on 307 reviews