“I loved my experience with this company. These flowers will help me deal with the sudden loss of my brother. They are a wonderful conversation starter and a beautiful reminder of his Spirit. Thank you”
“I can only tell you how much my granddaughter loved these roses!! I never saw them but she was exclaiming over their beauty and fragrance!! She told me “they were a unique, beautiful and delicious smelling present”!!”
“The product is simply beautiful and pricy. There was a shipping issue with my order and only after making a fuss was it addressed and solved. The customer service was then satisfactory. My order was redirected to the correct address.
My friend thanked me for the flowers and remarked “thank you for being such a thoughtful friend”. After spending a $1 shy of $100 for the gift I would have been much happier hearing how much she “loved” the flowers.
I saw the product on line and thought how breathtaking they are....and so are the prices ! I think for the amount spent it should have been bigger? Dressed up a little? Much better than 4 blooms in a very small box!? You have a gorgeous product for the rich and famous!
I would be a regular but can’t afford most of your selections. 💔”
“I must say, with our first order, we were a bit skeptical about how long the roses would last. That said, my mom’s flowers are still going strong from last July.
And that’s why I didn’t hesitate to recommend these as a gift for our choir director who recently retired. The group was very excited to see them and everyone was thrilled with the product. In fact, one woman told me she was placing an order for her future daughter in law.
The CustomerCare is top notch! What a great company to do business with.”
“Flowers arrived damaged and we had to either accept a platry 20% and keep them or send the flowers back in order to receive a new set. not good customer service. We should have received a new set of flowers right away while they waited for us to return them.”
Hi Deanne
Thank you for your review about your order. We are truly sorry that it did meet your standards as promised. We also apologize for any inconvenience that this has caused for you.
Our products go through quality control checks before they are delivered to customers.
We have tried to rectify the situation by sending you a new arrangement in replacement of the damaged one. However due to the timing and the process, we are unable to live it up to your expectations.
We apologize to what have happened and we look forward to providing a better experience for you going forward.
Thanks again for bringing this issue to our attention, and please don’t hesitate to contact us directly with any other concerns you may have.
“Glam Fleur has sent my mother the most beautiful flowers I have ever seen. Not to mention they will remain as beautiful as she received them for at least a whole year or more!”
“I ordered by mom one of the large Pink Fusion arrangements for Mother's Day and it is absolutely GORGEOUS in person! Multiple shades of pink roses and hydrangea which makes it so unique looking. Plus it smells really good! She was blown away when she opened the box and can't stop talking about it. Thank you for helping me make this Mother's Day so special!”
“These were the most beautiful rose I ever received. I was sad I couldn’t keep them after 2 hours. I had a allergic reaction and had to go to the urgent care.”
“Flowers are so small, I sent a note with specifications about delivery because LAs Vegas is Hot, the UPS didn’t send a text, and worst they didn’t ring the door bell just deliver the flowers in the door, of course 3 hours later with notice that the flowers were at my door. Terrible :(
Also de color of my flowers is different darker and I hate darker flowers. Very disappointed.”
Hi Magaly
Thank you for providing us this feedback.
We know that this has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
If there's anything else that we can do to change your perspective with our products and services we would be more than happy to hear it.
Thanks again,
Glam Fleur
“Intriguing, interesting and an everlasting bouquet of beautiful roses. Love the delightful subtle scents that’s very pleasant to even those who are sensitive to scents. 👍”
