“Flowers came broken and flipped over sideways in box. Sent pics to customer service to be told I can get 20% off or be inconvenienced to repack and take to the UPS store (mind you I have none nearby) we took the 20% but canceled the thought of ordering for our 40 managers as gifts. This order was to see if we liked the product, which they seemed to be very nice, but they tell you in the Instructions not to handle or they won’t last, not sure how long these will last after bouncing all o er a delivery box.”
Hi Sherry
Thank you for providing us this feedback.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that this has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.
Thanks again,
Glam Fleur
“Stunning flowers, superb customer service, over the top liaison personnel. And a prompt response to an error made on my part, saved the day.
Thank you,
Barb”
“I purchased two bouquets. One was ok, way over priced for what I received. I find the flowers too inserted into the box and looked fake. The other box came damaged and smashed.”
Hi
We acknowledge the experience you had with us and would like to understand what happened in you not getting the quality level we are known for.
Could you please provide more details so we can further investigate your case? You may send it to info@glamfleur.com and our team will look into this right away.
All the best,
Glam Fleur
“My out of state daughter sent these 22 amazing delicate light peach colored roses artfully arrangned in a quality white sheened box to my ailing wife for Mother’s Day. Here a week later they are as beautiful, fresh and aromatic as the day they arrived while other roses she received are already faded, wilted and thrown away. We are now customers for life!”
“I bought these to treat myself and my sister just because. My sister cried when I gifted her with hers. They smell so good and fill the room with a lovely soft rose scent.”
Hi
We acknowledge the experience you had with us and would like to understand what happened in you not getting the quality level we are known for.
Could you please provide more details so we can further investigate your case? You may send it to info@glamfleur.com and our team will look into this right away.
All the best,
Glam Fleur
“Received flowers on time, and packaging box was very nice. The flowers had a very nice smell, but my only complaint is that some of the flowers appeared smushed and flattened, so it didn't look exactly like the photos on the website.”
“Just beautiful! My daughter was delighted with her Mother’s Day gift!
But, I was a little disappointed to find that the price dropped by $40 the day after my order was placed.”
