“The roses really beat up. Last years purchase was of higher quality. If you decide to get a gift for your partner here it might or might not have the effect you’re hoping for.”
Hi Jennifer
We have received your feedback
Our customers are always our top priority so we made sure to be as descriptive as possible on our website and that your order was in its best condition. We know that this has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
We can assure you that we will continue to thrive to make our products better. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.
Thanks again,
Glam Fleur
“My mom and I both love our GF flowers, they make for the perfect center piece on the table. I can't believe I get to look at them for a full year, how special!”
“I’m totally disappointed because the recipient received them a couple days early and she wasn’t home. Then, I’m not sure they’ll last a year like I understood. I’ll be going to check these flowers out, as I paid way tooooo much if they don’t last. The recipient has received flowers that lasted her 16 months, but she said these don’t appear to be those year type flowers.”
“I received some Glam Fleur flowers as a birthday gift. It was one of the best surprises I have ever gotten. 5 months later, my flowers are still gorgeous!! I have purchased these as gifts for friends and each time I get the sweetest thank you. You can't go wrong with these flowers”
“My roses arrived with small tears in many of the petals and did not look real because of this. I emailed back and and explained the appearance when the roses arrived and did not even get a response. That was disappointing. I really thought I would love these when I bought them.
K Short”
Hi Kim,
Thank you for providing us this feedback.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that the damaged arrangement has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
We have relayed this feedback to the rest of my team and can assure you that this won't happen in the future. That said, We have reviewed your concern and this arrangement is already 4 months old, we are still happy to assist you and meet ends with you.
Thanks again,
Glam Fleur
Hi Lizette
Thank you for providing us this feedback.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that this has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
We have relayed this feedback to the rest of my team and can assure you that this won't happen in the future. If there is anything that we can do to be able to make it up to you, please let us know and we are more than happy to check what we can do for you,
Thanks again,
Glam Fleur
“Customer service is great, received a shipping refund within minutes of sending a message when my shipment did not arrive on Saturday. Flowers were just as pictured, smelled nice, and came in impressive packaging.”
