“Hi,honestly I'm nervous, I bought 2 packs and they look very thin. I haven't opened the package yet ,as my appointment is in 2 weeks but I'm very nervous”
Hi Lisa,
Thank you for expressing your concerns! It’s completely natural to feel a bit nervous before your appointment. We understand that the thickness of the hair is important, and we want you to feel confident about your purchase.
Once you try them out, we hope you'll love the end result. If you have any questions or need assistance, please don't hesitate to reach out. We're here to support you!
Best,
The Glam Team
“The replacement hair was fine. However the wrong hair was sent originally and was definitely frustrating. For the price it should be correct the first time.”
Hi Melissa,
Thank you for sharing your experience with us. We’re glad to hear that the replacement hair worked out, but we truly understand how frustrating it can be to receive the wrong item initially. Your feedback is invaluable, and we’ll work harder to ensure accuracy in all our orders moving forward.
If there's anything further we can assist you with or if you have more thoughts to share, please don't hesitate to reach out!
Best,
The Glam Team
Hi Janel,
Thanks for your feedback! We’re thrilled to hear that you love the way the extensions look. If you have any questions or need assistance with the installation, feel free to reach out to our support team. We're here to help ensure you have a fantastic experience!
Happy styling!
Best,
The Glam Team
Hi,
Thank you for reaching out! We completely understand how important it is to find the right color for your extensions. While we strive to provide as much information as possible, we know that sometimes it can feel overwhelming. Our customer service team is here to help with any questions you might have about color matching. You can email support@glamseamless.com or book a free virtual consultation on the link - https://glamseamless.com/pages/glam-virtual-consultation
We really hope that the extensions work perfectly for you!
Best,
The Glam Team
“I was trying to get my hair on sale but it wouldn't go through silent u missed it. Had to pay full price. Than it won't le5 me log in I've tried everything. So I cannot look at my profile.”
“Well, I love these hair extensions and love that you offer rewards for spending money on your products, I don’t think it’s completely fair that I’m unable to redeem a reward that I earned because an item is on sale. I understand the coupons cannot be used, but there should’ve been no reason why I could not have used a money off reward that I had earned.”
“I have been a client for almost a decade. The quality of invisitape has signifiantly been compromised. Each weft is so much thinner and the invisitape is no longer invisible due to the lack of hair covering the tape. In the process of switching brands, this may be the last order between my stylist and myself unless there is a visible improvement with this package.”
“Bad shipping experience. But I love the hair Glam sells .( Unfortunately, my perfect colors of extensions package was lost in transit via fed ex. )And because of the Black Friday sales Glam could not replace my colors needed for my waiting client. I had to pick new colors as close as possible but not the same I had promised client. I was also snapped at by an Glam associate claiming (not our problem). Told me to always get the insurance which I was not offered originally. (Very snotty associate ) that only added to my frustration and bad experience. Glam did nothing to help this situation feel better no discount no kindness. Zero. I still like the hair but not the customer service experience.”
“This is quite possibly the best hair on the market !! matches my texture n hair color perfectly! Extremely good quality that last for quite some time much longer Than other companies. I’ve tried back in the day.. if you take care of this hair and use a heat protector, it will last you well over a year even with lots of use”
Hi Kelly,
Thank you so much for your incredible review! We’re thrilled to hear that our hair matches your texture and color perfectly. It’s wonderful to know that you find our quality superior and that with proper care, it lasts you so long! We truly appreciate your support and are delighted to be a part of your hair journey.
Best,
The Glam Team
“I did not like the fact I had to place TWO separate orders to use discount of 30% off a regular item. Then had to do a separate order on a discounted item!! Not a very smart system plus almost was NOT going to order anything at all because of it since recently color has been off with either peachy or orange color with hair.”
Hi Angela,
Thank you for sharing your thoughts with us. We appreciate your feedback and understand your frustration regarding the ordering process. We’re continuously working to improve our system and your input is invaluable. We're also sorry to hear about the color issues you've encountered. Your experience matters a lot to us, and we hope to provide a more seamless experience in the future.
Best,
The Glam Team
“The product was very nice. Love the hair and the quality and they did exactly what they were supposed to. However I ordered black and they were brown, when I messaged the rep tried to tell me the color I ordered was brown ish, it was supposed to be natural black and was definitely very brown. They did credit me to replace them.”
