Glasgow 2014 Shop Reviews

Name: Glasgow 2014 Shop
Address: Unit 32, Wornal Park, Buckinghamshire
Rating: 3.59

3.6 Rating 1,335 Reviews

60 %

of reviewers recommend Glasgow 2014 Shop

Company Reviews

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Phone:

0845 862 9854

Email:

sales@shop.glasgow2014.com

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the period July 5 & 6 I tried on multiple occasions to make purchases from the site however the Sage Pay page would always state that the payment had failed. I tried with different cards with the same result. On July 7 I was informed by my card providers that all failed transactions had been authorised, this resulted in awaiting for refunds which have now been concluded. My advice would be to have IT support over weekends for this type of issue.”

Helpful Report

Posted 10 years ago

“My order arrived within a few days without incident.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“I had difficulty paying for items through SAGE. The transactions were showing they were failed on the website. When I tried again the following morning the bank had blocked my payment, as 5 payments had actually been taken from my bank. When I alerted the Glasgow shop of my problem they supplied one order and refunded the excessive withdrawals taken from my bank within 2 days. Whilst I was not pleased that SAGE had taken the payments and weren't notifying me, the situation was soon resolved by the shop.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review. Please accept our apologies for the issues with our payment system, this has now been fixed.

Posted 10 years ago

“Excellent customer service - when I had a problem submitting my order, the team responded quickly and efficiently to resolve the issue and ensure that I received the right items and in good time. Many thanks.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“The products are fantastic - the service was slow. It took nearly 3 weeks for my products to arrive. I received no confirmation email that my order had even been received - let alone dispatched. The "help desk" did respond quickly to my queries and were very helpful - thank you. But you should (a) ensure confirmation emails are sent, (b) inform customers about delays due to stock levels, and/or (c) put on the website prior to ordering that you are awaiting stock for particular items.”

Helpful Report

Posted 10 years ago

“Waste of money, too expensive for size of mascot very disappointed”

Helpful Report

Posted 10 years ago

Thanks for your review. We sell our mascots with the size included, 15cm, 25cm, 50cm and 100cm. Sorry to hear you were disstasfied with this.

Posted 10 years ago

“I was very disappointed in the quality and size of the Clyde figure which I purchased, I really thought it would have been bigger. especially for the price I paid. I wouldn't want people from around the world to think that we are ripping them off when they make purchases while visiting Glasgow for the games. I also visited the shop in George Square to purchase some magnets to take overseas when I go on holiday to Canada and once again for the price paid £6 the magnet is very small.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to write your review. We advertise our mascots with the size included, 15cm, 25cm, 50cm and 100cm. Apologies if you felt dissatisfied with the size of the magnets, we will pass on your comments regarding this. Thanks again.

Posted 10 years ago

“Children's t shirts ordered 1st June, money taken from account 2nd June. T shirts finally arrived 9th July after my having complained several times regarding no information on delivery time scale. Games "logo" on one t shirt is smudged.”

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Posted 10 years ago

“Overall happy with the purchase but you could only supply 1 xxxl Navy Polo shirt not the two I ordered. As i didn't receive an email acknowledgement I had to chase you to find out where my order was.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We were experiencing some problems with our email system, but this has now been fixed.

Posted 10 years ago

“My goods arrived well packaged, promptly & in good condition. Two young boys & one not so young are really looking forward to seeing the live action!”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“Goods were delivered very efficiently. Found your staff very helpful.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“I recently purchased a keyring from your website and on my first attempt it said order failed, please try again which I did a further two times! I then emailed you to check that I had not been charged 3 times and to ask how I coulld order a keyring. I had a very quick response saying that I had in fact been charged 3 times and that I would receive a refund for the 2 extra charges and that my keyring would be sent out to me. I have since received both my keyring, which is lovely and my refund, which I am glad was a quick and easy process. My problem was very quickly rectified, so I am very pleased with the customer service that I received, but I think that you need to look into your webiste ordering system, to ensure that this does not keep happening to your customers.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We have now fixed the problem with our payment system, and are working to ensure that this does not happen again. Thanks!

Posted 10 years ago

“Bought T-shirts for the kids. Boy -9, Girl 12. Products are made of high quality, soft cotton. There was not a great deal of choice for my 12 year old daughter . We got her XS women's size blue v neck. She likes the slimfit cut. Very flattering on. Only one colour option was available for my son so a bit limited.We got him the Saltire Blue coloured Clyde logo Tee shirt. The stuck on design feels plasticky so might not survive a lot of washes. We can't wait until the games now!”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will pass on your comments.

Posted 10 years ago

“Very helpful staff . Very effecient service thankyou”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“I had to chase up my order a few times, and it still has not been delivered. I ordered a hoodie which is out of stock but it was ordered a couple of months ago and I have only had updates when I have requested one. I ordered so early I hadn't yet received the discount voucher with my tickets so now I still don't have the product, I wish I had waited but don't want to risk a further delay”

Helpful Report

Posted 10 years ago

Thank you for taking the time to write your review. We apologise for the delay with your order and are continually working to improve on our customer communication and delivery times. We can see your order has now been received and signed for. Thanks again.

Posted 10 years ago

“Very swift delivery”

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Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“Our order was placed on 5/6/2014 and it still hasn't arrived (7/7/2014). You are a disgrace to Britain's reputation, as well as our family's. We purchased gifts to send to our children living in Oz (the Commonwealth) but it's all too late now. Your apology 'script' in response to phone calls is seriously inadequate and your shop is professionally incompetent when their last excuse was that you haven't unwrpaped the goods yet?! S.M.Oliver (Dr)”

Helpful Report

Posted 10 years ago

“Ordered two t-shirts (30th June) and received no confirmation. Only found out one wasn't coming as I had a refund in my bank account. Tried to login to check order but there was no such facility on the website. Emailed about it and was told that an email had been sent out about the refund on 1st of June (a month before I ordered) and it must have gone in my junk folder. Checked all folders and there was definitely no email sent. Very poor communication all round so will be ordering replacement t-shirt elsewhere.”

Helpful Report

Posted 10 years ago

Thank you for your review. Apologies that you did not receive your confirmation email, we have now fixed this error in our system. We are continuing to work on our customer communication and will pass on your feedback.

Posted 10 years ago

“As the Commonwealth Games is an event involving all Commonwealth countries, the online shop should also cater to the delivery of items purchased online to be done internationally. The items that I have purchased were delivered to my local agent in UK and have to be dispatched to where I live (in Singapore) as there is no international delivery.”

Helpful Report

Posted 10 years ago

Thanks for your review. Unfortunately we are unable to ship outside of mainland UK. Apologies for any inconvenience this caused you.

Posted 10 years ago

“Purchases arrived today. Love the Clyde mascots - what great fun to have and how appropriate to have a thistle. The fridge magnet joins all my other Commonwealth Games magnets (dating from 1982) and the pin badge will be proudly worn. I llove the colours & symbolism of the logo. Well done Glasgow!”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

Glasgow 2014 Shop is rated 3.6 based on 1,335 reviews