Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 1.93

1.9 Rating 144 Reviews

22 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

1.9

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

Write Your review

Tell us how Glasses Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glasses Direct 2 star review on 1st September 2024

Christopher Morton

Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to use and great prices 2 pairs £35...I ordered my prescription glasses on the Wednesday and they were delivered on the Saturday..Great communication via email, regular updates on the progress of the order and really easy site to use. Would recommend and definitely be using again...Breath of fresh air to get exactly what was ordered with great customer service ..”

Helpful Report

Posted 6 years ago

“I've had such a great experience with Glasses Direct! From their online ordering system to their customer service they have been so wonderful the entire process. I got two pairs of glasses and one weren't a good look on my so I returned them and customer service contacted me directly through email. I've never had such personal service from a big company like this. Plus, I love my glasses! Keep up the great work!!! Will definitely recommend to family and friends!”

Helpful Report

Posted 6 years ago

“Excellent value. My glasses still look great over a year later.”

Helpful Report

Posted 6 years ago

“Fantastic glasses look brilliant on and colours just perfect. Second time i have ordered from them and wont be last”

Helpful Report

Posted 7 years ago

“Great value for money and a fast service you can rely on”

Helpful Report

Posted 7 years ago

“Fantastic prices, huge selection of frames, quick turnaround. Used Glasses Direct a few times now and always receive a great service.”

Helpful Report

Posted 7 years ago

“Very happy fast reliable top class service, very impressed.”

Helpful Report

Posted 7 years ago

“I had my tested at home but wanted some cheap extra glasses for spares so went on Glasses Direct website bargain two pairs single vision glasses with post and packing £22-95 unfortunately they did not arrive but have to say they sent out another two pairs within a few days At this moment in time I cant say anything bad I did opt for any extras like anti scatch etc. My Glasses from my normal opticians have not come yet so when they do will see what the difference is between the Glasses Direct and A well known high street brand”

Helpful Report

Posted 7 years ago

“Fast delivery service with an accurate product as mentioned online.worth to the price.”

Helpful Report

Posted 7 years ago

“Speedy service, fast delivery, great prices, I will use them again.”

Helpful Report

Posted 7 years ago

Glasses Direct is rated 1.9 based on 144 reviews