Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 1.96

2.0 Rating 140 Reviews

22 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

2.0

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 2 star review on 1st September 2024

Christopher Morton

Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 10 pairs of glasses over the last 5 years never had any problems. The last two pairs I got 2 months ago. One of the pairs had small scratches all over them, despite having scratch resistant covering. I returned them and was told I must have scratched them whilst cleaning and would have to pay another £40 to have them re coated with the same failed scratch resistant coating. Having worn glasses daily for over 30 years I know how to clean them and also realistic about the conditions lenses should be in after 2 months of wear! Very poor customer service. Avoid completely I know I will from now on.”

Helpful Report

Posted 4 years ago

“Smooth going from ordering to receiving my new glasses. Ordering was so easy. Kept upto date with regular emails. I love both pairs of my glasses and very happy with the quality. I will definitely use glasses direct again 🤓”

Helpful Report

Posted 4 years ago

“Excellent website. You can order your favourite frames and have them delivered to you to try for a week. You then send in your prescription details and place your order. You are sent updates every step of the way which is so useful. The delivery of my finished glasses was swift and efficient. My glasses were Rayban varifocals. Very reasonably priced. I highly recommend this company to anyone wanting reliable and efficient customer service together with excellent value for money. I love my new glasses.”

Helpful Report

Posted 4 years ago

“Glasses are OK but not happy with misleading marketing? They advertise the glasses coming with a really nice Timerland water bottle and this influenced my decision to buy. No water bottle arrives and initial response is "we will send them out". One day later I get a "sorry but none left" When I ordered there was nothing telling me that they had run out and they were still advertising the bottle. Not acceptable!”

Helpful Report

Posted 4 years ago

“I went to my usual high street opticians to purchase a new pair of glasses as my lenses were badly scratched, I was dreading the usual £350+ bill. However I decided to give glassesdirect a go! Thankfully I did, service was amazing....customer care outstanding. I received two calls from one of there opticians in relation to my order prior to them being manufactured. They arrived today and are unbelievable!!! Quality is fab and the lenses absolutely perfect!!!! From now on I will never visit the high street opticians again. Oh and the other thing....they were less than half the price of my usual opticians and included the top spec varifocal lenses with coatings. Thank you glassesdirect, you have a new loyal customer. (Leon Gingell from Newcastle upon tyne)”

Helpful Report

Posted 4 years ago

“Absolutely brilliant from start to finish. Free home trial arrived next day, ordered 2 pairs with a great price on thin lenses, they arrived 5 days later. Perfect and was very impressed with the call I got from an optician to check my details. You don’t get that from other online glasses retailers, tried one before this that id seen in the Metro and they were aweful. Well done glasses direct, have already told all my family to try you out!”

Helpful Report

Posted 4 years ago

“Rubbish quality control - both pairs of glasses had wonky arms on delivery. One pair was bent so wide you'd need two heads for it to fit on. Called customer service to see what happens if I return one - as it was buy one get one free on frames I'd only get £20 back from a total price of £75. If I wanted to spend £55 on one pair of wonky glasses then I'd have gone to a designer store and trodden on some.”

Helpful Report

Posted 5 years ago

“Shocking customer service Ordered had it confirmed and waited 3 weeks when I chased It their attitude was “oh well” “ do you want to cancel” Refunds the much longer to get back than they took the money - bunch of jokers There are so many retailers that now do this I would recommend someone else if you want to get something or like the service”

Helpful Report

Posted 5 years ago

“Buyer beware! Normal glasses are only covered by a 30 day guarantee!. Therefore if they become defective after this period they will not replace them. If you buy cheap, you will get cheap. Avoid”

Helpful Report

Posted 5 years ago

“Glasses were great on receipt and for a while, but gradually become a nightmare in just a few months :( The problem is that the (so called) scratch resistance is totally non-existent, leaving my glasses looking like they have been through sand paper!! I reported it to Glasses Direct and sent them back to be checked and of course remedied. Yet they just said there was nothing wrong with them and sent them back to me :O I have got reading glasses that I wear every day and just stick them in my pocket (no case) that I have had for years. These have not one scratch on them. Yet I keep my Glasses Direct glasses in a case when not worn and only ever use proper glasses cleaning cloths on them at all times. They are a very poor company :(”

Helpful Report

Posted 5 years ago

“I’ve purchased about ten pairs over the years. The current pair have lasted 5 years and I’m only replacing them because of a slightly updated prescription. I’ve ordered some Ray-Bans and with extra thin lenses and tints they were only 160£. Look brilliant and didn’t take too long either.”

Helpful Report

Posted 5 years ago

“Really helpful and really good communications, quick delivery and updated you on the process of my order”

Helpful Report

Posted 5 years ago

“Don't be fooled by the low prices...the saying "if it sounds too good to be true"...is 100% relevant here! I ordered 2 pairs but only one pair arrived. Despite numerous attempts to explain this, I just gave up as no one really seems interested. A bad job. I'd sooner pay a little more, get better quality and get what I ordered!”

Helpful Report

Posted 5 years ago

“If I could give this no stars, I would. I ordered the glasses a bit over a year ago and have worn them every day. I recently started having a lot of eye pain, dizziness and feeling sick. Turns out, the glasses I ordered from here are not even CLOSE to the prescription that I sent them. The two lense strengths are the same (shouldn't be) and 0.5-0.75 weaker in both eyes than what is on the prescription I sent them. Tried to get a refund and was told I could send the glasses back, but at my own cost (I am now living abroad, paid the postage for this in the first place and the return would be as a result of their deception, why should I?) and that the refund wasn't guarenteed anyway. Complete waste of money, rubbish customer service, just sending you any glasses you could get in a supermarket for a marked up price. And my eye health has negatively suffered because of it. Disgusting.”

Helpful Report

Posted 5 years ago

“The glasses are a great price but that really shows in the quality (or lack thereof). Initially I was happy with my purchase but the frames are extremely flimsy and one lense has popped out on a few occasions. The worst part is the lenses themselves which get very easily scratched (despite being advertised with an anti-scratch coating), even if you only clean with the provided microfibre cloth. I tried to get a replacement pair but they refused, instead blaming me for mishandling. A second pair I bought (sunglasses) are also flimsy and there is a chip in the plastic frame. All in all, the low price does not compensate for the poor quality of these glasses and you may be left looking for new ones after 3 months. Not Recommended.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Ordered two pairs of exactly same glasses, one to leave in the office and one to have in my bag. the order process could not have been simpler. The quality and price of these glasses are fantastic. I shall never ever buy glasses in high street store again....”

Helpful Report

Posted 5 years ago

“Much the same as some others reviews: Ordered 2 pairs costing £277, supplied my new prescription and photo showing PD measurement. Then nothing, but payment had been taken in a timely fashion! Order status = with opticians, time and time again! Chased them, they have not received the information! Sent it again!! 3 times the information had been sent. I cancelled the order, guess what they found my information!? My phone call was clear and concise, a full refund now! Just save your time and find a decent supplier.”

Helpful Report

Posted 5 years ago

“Poor website. Took my money without yet asking for a delivery address, then defaulted to a very old work address. Took over 24 hours to get through on the phone (they hadn't answered my 2 emails sent). They agreed to speak to the courier, but not sure they did, because the glasses still went to the wrong place, where I can't retrieve them. Have emailed again, and 4 days later they've not replied. Wish I'd checked these reviews first. You don't get 60% of customers leaving a 1* review by fluke.”

Helpful Report

Posted 5 years ago

“reflects other peoples experiences, unexplained delays, nobody answers the phone, problems with prescriptions the list goes on and on”

Helpful Report

Posted 5 years ago

Glasses Direct is rated 2.0 based on 140 reviews