Glasses Direct Reviews

“ Glasses were returned and arrived with GD on 12th July (returned glasses on 8th but due to weekend, post office weren't open Sunday to start delivery process). ”

“ No problem at all in ordering or delivery, but very poor quality lenses, showing marks after just 24hrs, only been on my face or in their case. Probably should pay more and buy better quality ”

“ I found customer service and delivery good. I purchased some frames from the Boutique range so not particularly cheap. I now have no fringe left! My hair is constantly catching between the front frame and arm. Been wearing glasses for years but never had this. ”

“ Actually I have just ordered a pair for £1 expected delivery 10 days. ”

“ Placed an order in mid may and have still not even been given an accurate ETA for the delivery. Was initially told that there will be a 2-3 week delay from the usual time of 1-2 weeks - I am not a mathematician but i'm pretty sure if you add 2-3 weeks to 1-2 weeks you do not get 7+weeks! I am extremely disappointed that they have subsequently flagged my review to Trustpilot in order to have it removed despite me giving only the facts. ”

“ I placed an order of almost £160 in mid May (2020 so with Corona I expected delays) on the 30th of May I got an email saying it was out for delivery and should arrive in 1-3 business days (again I expected corona related delays). ”

“ Rubbish quality control - both pairs of glasses had wonky arms on delivery. One pair was bent so wide you'd need two heads for it to fit on. Called customer service to see what happens if I return one - as it was buy one get one free on frames I'd only get £20 back from a total price of £75. If I wanted to spend £55 on one pair of wonky glasses then I'd have gone to a designer store and trodden on some. ”

“ Took my money without yet asking for a delivery address, then defaulted to a very old work address. ”

“ glasses were dreadful quality. marked on temple, hinge was chipped, overall quality was very very poor. obviously the "value" range is from China which probably cost about £2. Customer service on the phone is less than impressive. Clearly they havent been trained in delivering good customer service. Delivery was prompt though. ”