Glasses Direct Reviews

“ Glasses broke, they agreed to refund and then followed up by saying it would be given in 3-5 days then when that passed, 6-10 then they just ignore my emails. No communication, no refund ”

“ When I called I got shaken off with a request a refund respond basically. ”

“ They are refunding me £70 but I now have to back the other pair and told I will get a smaller refund then I should have. ”

“ I cancelled the order as they've already had my money for a month, lets see how long it takes to receive the refund. ”

“ "; asked them to suggest frames they would actually would sell me; finally decided on an alternative pair; many emails, took all day, exasperating Day 25 - 2nd pair arrives; they'd been ordered with XTRActive transitions lenses 'specially designed to provide the best extra darkness & the best extra light protection'; in direct sunlight they got about as dark as weak tea, but thought I'd give them a couple of weeks in case things improved Day 39 - told GD I wasn't happy; they said to return the glasses for repair Day 40 - sent glasses back Day 48 - got email from GD: "due to a system migration, we are currently unable to process replacements, exchanges, or corrections; our returns team have issued a partial refund; please allow 2-5 days" Day 53 - still no refund, showing 'pending' in PayPal Day 55 - still 'pending'; sent email asking why; reply email "If you have any questions or need further assistance regarding this refund, don't hesitate to get in touch with PayPal" Day 56 - message from PayPal: "Your refund is pending because the sender has issued a refund using an eCheque, which hasn't cleared their bank account yet"; pass this info back to GD Day 57 - refund finally received If all this looks like fun, then definitely try Glasses Direct. ”

“ Since the returned pair was your free pair, no refund is due for that pair. ”

“ I AM NOE WAITING ON FULL REFUND. ”

“ Nuts to you refund me please . ”

“ No refund/partial refund, no real care, no compensation, just various employees copy and pasting replies given to them by the company. ”

“ I previously contacted them to get a refund and they offered £30 ish on an £85 order. ”