Glasses Direct Reviews

“ " Given the customer service person said they COULD do the glasses with my prescription making that option unavailable on the website seems to be remarkably bad customer service. ”

“ The customer service is based in the Philippines and is shockingly bad, one person seemed to think t was funny when I explained, I can only guess this type of practice is a common occurrence. ”

“ Totally hopeless after sales service. ”

“ Extremely poor post sales service! Glasses order on the 21st of October, now the 14th of November and the order is still "not processed. ”

“ They are absolutely disgraceful in their customer service. ”

“ I managed to track down the MyOptiqueGroup CEO's details, and cc'd him on many of my emails to his Customer Service. ”

“ Wrong prescription issued, not admitted to, even though there is confirmation on my account/order that computer prescription lenses were required. Very slow in responding and poor customer service. Inadequate reply to my complaint, by phone and emails. Their service has deteriorated as bought several glasses previously with few issues. ”

“ absolutely diabolical service, glasses were incorrect so sent back over 2 months ago and they are still looking into it, they ignore emails and cant help on the phone,ORDR26069716 Buyer beware! ”

“ Customer service is terrible, no reply to emails, waiting 40 plus minutes on hold and then when answered felt like I was being fobbed off, promised to send email but never did. Never again ”

“ Very poor service. ”